All in all, the 2012 Liberty actually excels off-road, but since 99% of drivers never take this thing off pavement, that becomes somewhat of a moot point. The Liberty suffers from the worst fuel economy in its class (16/22 MPG) and offers an uncomfortable ride with suspect braking ability.
10.0
really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
32,781 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Liberty. The contact received notification of NHTSA Campaign Numbers: 17V640000 (Seats, Air Bags) and 13V282000 (Electrical System, Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact attempted to schedule an appointment with a local dealer for the recall repairs however, the contact stated that the dealer was not cooperating. The contact had not experienced a failure. Parts distribution disconnect.
My airbag light is on in my dashboard and doesnt go away. I also got my vehicle serviced because my check engine light was on and one code that came back was because of my headrest.
My engine and the entire electrical stop while driving, every system stopped while driving in the middle of the road. This vehicle has had many issues from defective drivers seats, oil leaks, windows not working, seat belt malfunctions, recalls, head rest issues, leaks from who know where the dealer had it time and time again misdiagnosed it several times, it was in the Jeep dealer and did not even make it out of the parking lot went it stopped again. All warning lights went on waring for several problems it is now stuck in my home. This Jeep is as fca knows a lemon these problems go back years even when I bought it, it has never ever worked or operated properly or safely. Needs to be all recalled and refund all my monies
The contact owns a 2012 Jeep Liberty. The contact stated that the front driver's seat was repaired four times due to a sharp object that pierced the leather seat. Cole Chrysler Dodge Jeep (located at 3550 broad St, san luis obispo, ca 93401, (805) 543-7321) and the manufacturer were notified of the failure. The failure mileage was 48,000.
Jeep Liberty front left drivers power seat adjuster shield has broken for the second time. Had it replaced once when car was under warranty, now broken second time. This seems to be a faulty design flaw, its aggravating, uncomfortable, and is a pain to replace. Supposedly it costs $75 up, not to mention the labor charges. Chrysler should replace this for free when it breaks.
- Palm Coast, FL, USA
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The contact owns a 2012 Jeep Liberty. The contact received notification of NHTSA campaign number: 17V640000 (seats, air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to binghamton Chrysler Jeep Dodge (1279 front St, binghamton, NY 13901, (607) 771-7100) where it was confirmed that the parts were not available for the recall remedy. The contact then called scoville-meno Chrysler Dodge Jeep, Inc. At (607) 561-7500 and was also informed that the parts were not available for the recall remedy. The manufacturer was notified and confirmed that the parts were to become available in April of 2018. In addition, the passenger side air bag indicator illuminated, which was a safety concern. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2012 Jeep Liberty. The contact stated that the air bag warning indicator illuminated. Don davis Dodge Chrysler Jeep (1901 N collins St, arlington tx) was contacted, but the vehicle was not repaired. The vehicle was repaired per NHTSA campaign number: 17V640000 (seats, air bags), but the air bag indicator remained illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
The contact owns a 2012 Jeep Liberty. The contact stated that the heater box did not produce heat. The dealer was not contacted. The vehicle was taken to an independent mechanic where the technician replaced the heater box. The manufacturer was made aware of the failure and did not offer assistance. Additionally, the contact received notification of NHTSA campaign numbers: 13V282000 (electrical system, air bags) and 17V640000 (seats, air bags). The failure mileage was 85,000. Parts distribution disconnect.
Takata recall. The contact owns a 2012 Jeep Liberty. The contact received notification of NHTSA campaign number: 17V640000 (seats, air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (whitten brothers of richmond, 10701 midlothian turnpike, richmond, va 23235) was contacted and confirmed that the parts would not be available for the recall remedy until April of 2018. The manufacturer was contacted at 877-426-5337 and was not able to confirm when the parts were to become available. A case number was provided. The contact had not experienced a failure. Parts distribution disconnect.
Head restraint is broken and needs replaced. I purchased the car like this. The dealer refused to fix it even when I told them it was a part of the safety system, since it's an active head restraint. I saw it right after I purchased the vehicle....updated 07/11/17
The contact owns a 2012 Jeep Liberty. The contact stated that the covers of the seat adjuster levers on both the front driver and passenger side seats fell off. The dealer replaced the covers, but the failure recurred three times. The manufacturer was not made aware of the failures. The failure was not remedied. The failure mileage was 30,721.
Vehicle is 23 months old with 67000 miles. The driver's side energy absorbing headrest assembly came apart. The vehicle has never been in any type of crash where the headrest would have been used to absorb crash energy. I contacted my servicing dealer to inquire about warranty. They told me that due to the mileage, it is not a warranty collectible repair. They advised me to contact Jeep customer care. I did and spoke to [xxx]. she informed me that Jeep would not be willing to cover a replacement headrest as my warranty has expired. She did say that if I took it to the dealer and had them look at it, if they determined that it was a manufacturing defect, they might be able to cover it. I am an ase certified mechanic with 23 years experience that manages 3 shops for the nation's largest parcel delivery company. I am more than qualified to determine if a part is broken. I will now have to source a replacement on my own and make the repair to maintain the safety of the vehicle. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I was sitting in my car pulling it out of garage when a sharp metal bar pushed up thru the drivers seat, injuring left leg. I reported it to Chrysler and one dealer who services my car santa maria Jeep, who has the pictures. They failed to respond, I notified Chrysler hq, was given several misleading stories on what to do. They said they are sending a vehicle engineer to my home to exam and photo the problem, his name is [xxx], he called and then refused to come and exam the vehicle, wanting me to drive it 30 miles to a dealer. So he could see it there. He only lives down the road from my home so, why make me drive an unsafe, defective dangerous vehicle" I am a disabled veteran and he still refused. Chrysler also refused to do anything, they called yesterday admitting they knew of the defects and that I should not report this to any regulatory Agency since they will in 5 or so days try to figure out what to do ??" I was told by two Chrysler employees they do not want a file or complaint on this issue since it could cause a national recall and cause panic in the public not to buy or drive Jeep's and as of today they have not done anything to assist. They seem more interested in concealing the defects and not helping the injured party or fixing the defect. This is a very dangerous defect and had I been on the freeway it could have been fatal or worse than it is now. I believe this is a very serious defect and Chrysler knows it and is hiding it. Updated 08/29/12 updated 09/04/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2012 Jeep Liberty. The contact stated that after starting the vehicle and attempting to accelerate, a sharp metal instrument pierced through the seat and stabbed him in the left leg. The manufacturer was notified and confirmed that the failure was a common problem with newer Jeep models. The manufacturer then instructed the contact to not report the failure to anyone and that they would handle it internally. The vehicle had not been repaired. The failure and current mileages were 11,243.
The contact owns a 2012 Jeep Liberty. While parked, the contact noticed a large metal pole had torn through the material of the left side of the front driver's seat. The contact also sustained a cut to his left leg. The vehicle was not taken to the dealer for diagnostics. The manufacturer was made aware of the failure and a report was filed. The vehicle was not repaired. The approximate failure mileage was 11,423. Updated 09/06/12
A D V E R T I S E M E N T S
- Staten Island, NY, USA