This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Liberty. The contact stated while starting the vehicle, the contact heard a clicking sounding and the vehicle lunged forward. The check engine warning light was illuminated. The vehicle was taken an independent mechanic and the contact was informed that the vehicle needed to be diagnosed by a dealer. The contact was referred to the dealer. The dealer was contacted but no assistance was provided. The manufacturer was not contacted. The failure mileage was 73,000.
Transmission shudders/chatters when on the open highway when going at least 50 miles per hour. When this occurs you have to take your foot off the gas to get the transmission shudder to stabilize. This will be the second time I am bringing to the dealer for transmission shudder related problems.
From the first day I bought the vehicle I had problems with transmission. Vehicle rolls back while I gear. I have taken it back three times but it still isn't fixed. Three times I have rolled back while stopping at a light while in drive. This is S automatic so one would not be expecting to roll backwards. Each time. I aalmost hit a vehicle behind me. Ive been told by other owners that they have expe rienced the same. Dealer says it is normal!!!!
Vehicle was parked on top of a hill, transmission in park, key turned off. I sat in front seat for several minutes while engine was stopped and turned off, I got out of the Jeep, opened the back door to get out some equipment I was needing for work. The Jeep began to roll down the hill knocking me sideways. It was in the 2 wd position. I could only watch as the Jeep was headed for two lane traffic, this is the second time this Jeep has done this, same scenario. Both times the wheels were all rolling, not sliding. I used the 4 wd earlier the same days, on both occasions but it was in 2 wd at time of rolling. Had it towed to a Jeep dealer garage, they cannot diagnose it, would not allow a rental car, had to leave it with dealer to further try to "replicate" and diagnose. Very dangerous! both events the Jeep was on a hill and rolled towards busy highways, thankfully stopped on own without hitting something or someone other than me on the second event. Thankfully no children/pets/others were near or behind this vehicle!
- Brookville, PA, USA
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Brought to dealer for the same noises I've been complaining about for the past 9 months. The old tires were balanced and rotated prior to the second (noise/suspension) complaint to the dealer 5/10/12. Immediately prior to this Jan 2013 appointment I replaced scalloped tires with 4 brand new tires, balanced and I paid for the alignment. I still get helicopter sounding noise at high speed and asked that the suspension which was verified as not the problem back in May 2012 be checked again. A technician went for a drive with me and heard it. The dealership said that two tires were unbalanced. Back where I bought the tires, I had them re-do the balance and align. Still not happy with the same noise. I again brought the car back to the dealer Mar 2013 and I told them to send a repo truck to my house if the noise is not found. I knew I was going to pay for balance/align only this time the tech finally says that multiple parts have been replaced on the same model for the same noise and nothing gets rid of it, the noise was described to me as a "common Liberty sound" and that it comes from the power-train with no remedy. Every time I go in for an answer, I'm offered some other service which "may" be needed. This time it was rear brake pads and rotors. Not the cause of the thumping helo-pad noise, decline.
No matter what speed (40-75mph), when vehicle is in 4th gear, the power train shutters. Dealer acknowledges something is wrong but doesn't know what to change...they are now talking to me like its road noise...which is completely wrong. If driving it and it is shutters you can shift into neutral and it goes away....its a definite problem with the transmission/drive train.
A D V E R T I S E M E N T S
- Jackson Heights, NY, USA