Right after my PCM was replaced 6 weeks later my bearings went in my water pump. They had to replaced. It was covered under my warranty, but I had to pay my deductible.
WATER PUMP FAILED AT 32k MILES. THIS SHOULD NOT HAPPEN WITH THIS FEW MILES. I CAUGHT IT EARLY AND CHANGED MYSELF BUT COULD HAVE DESTROYED ENGINE IF NOT CAUGHT IN TIME.
I PURCHASE A BRAND NEW 2009 JEEP LIBERTY IN AUG 2009 FROM MANHATTAN JEEP IN NYC, NY WITH THE UNDERSTANDING THAT THERE WAS AT 36,000 BUMPER TO BUMPER WARRANTY AND AN UNLIMITED POWERTRAIN WARRANTY.
AS PER THE WARRANTY I HAD MY SERVICE ROUTINELY DONE AT RIVERDALE JEEP IN BRONX, NY.
AT @34,000 AT 10PM WHILE ON THE NJ TURNPIKE WITH MY 3 YEAR OLD SON IN THE CAR, MY CAR STARTED OVERHEATING, I PULLED OVER POPPED THE HOOD AND SMELLED RADIATOR FLUID, I LOOKED AT THE BOTTOM OF CAR AND NOTICED RADIATOR FLUID DRIPPING FROM UNDER THE CAR. I THOUGHT I HAD A RADIATOR LEAK. I CALLED MY HUSBAND AND HE BROUGHT ME RADIATOR FLUID, WE PUT IN THE RADIATOR FLUID AND THE CAR TURNED ON, IT WAS NOT OVERHEATING SO WE ATTEMPTED TO DRIVE HOME (TO BE LOOKED AT IN THE MORNING AT JEEP). THE CAR STARTED OVERHEATING AGAIN, I PULLED OVER IN THE GAS STATION RE POPPED THE HOOD BROUGHT MORE RADIATOR FLUID POURED IT IN AND NOTICED IT POUR OUT OF THE BOTTOM OF CAR. THERE WAS A MECHANIC IN BACK WHO LOOKED AT CAR AND NOTICED THE WATER PUMP WAS TOTALLY BROKEN. THE MECHANIC INDICATED THAT THIS SHOULD NOT HAPPEN TILL ABOUT 100,000 MILES. THE CAR WAS TOWED TO LITTLE FERRY JEEP CALLED ME STATING THAT THE WATER PUMP WAS BROKEN AND THAT THERE WAS ENGINE DAMAGE DUE TO THE BROKEN PUMP BUT THAT THEY WERE VOIDING THE WARRANTY. I TOLD THEM NOT TO TOUCH MY VEHICLE AND CALLED A TOW HAVE MY VEHICLE BROUGHT TO MY RIVERDALE JEEP DEALER WHERE I DO MY SERVICES.
LITTLE FALLS JEEP CHANGED THE WATER PUMP WITHOUT MY PERMISSION AND LEFT A WARRANTY HOLD ON THE ENGINE DAMAGE THAT WAS DIRECTLY CAUSED AS A RESULT OF THE BROKEN WATER PUMP AS PER RIVERDALE JEEP.
RIVERDALE JEEP WAS UNABLE (EVEN THOUGH THEY INDICATED THAT IT SHOULD BE COVERED) TO COVER UNDER WARRANTY DUE TO LITTLE FERRY CHANGING THE WATER PUMP AND PUTTING A VOID ON MY ENGINE REPAIR.
SONNY, THE MECHANIC AT RIVERDALE, JEEP IN BRONX NY EXPLAINED TO ME THAT THE ENGINE DAMAGE IS A DIRECT RESULT OF THE BROKEN WATER PUMP THAT LITTLE FALLS TOOK OUT OF MY VEHICLE WITHOUT MY PERMISSION. SONNY ALSO INDICATED THAT SINCE THE WATER PUMP WAS TOTALLY BROKEN NONE OF THE COOLANT WOULD HAVE GOTTEN TO THE ENGINE AND THAT THE OVERHEAT LIGHT OR SENSOR WOULD NOT HAVE TOLD ME THIS UNTIL A COUPLE OF MINUTES AND THAT IS WHY I HAVE ENGINE DAMAGE. THREE CYLINDERS NEED TO BE REPLACED, NOT THE TOTAL ENGINE AS LITTLE FALLS WOULD HAVE LED ME TO BELIEVE.
NOW I AM PAYING $3,300 TO RIVERDALE TO FIX DAMAGES TO MY ENGINE THAT RESULTED FROM THE DEFECTIVE WATER PUMP WHICH ALL SHOULD HAVE BEEN COVERED UNDER THE LIFETIME POWERTRAIN WARRANTY. CAR IS LESS THAN 2 YRS OLD.
I WANT THE $3,300 BACK AND MY POWERTRAIN WARRANTY RE-INSTATED AS PER THE PURCHASE AGREEMENT.
- Katherine T.,
South Hackensack, NJ, US
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A D V E R T I S E M E N T S
Right after my PCM was replaced 6 weeks later my bearings went in my water pump. They had to replaced. It was covered under my warranty, but I had to pay my deductible.
- vkoch2003, Jamestown, NY, US