I will absolutely NEVER purchase a vehicle from any of the good old boy car companies again! I received a RECALL letter from Chrysler (yet another one for my 2008 Jeep Liberty stating that "The transfer
case heat shield may drop down and rub on the drive shaft, weakening it and potentially causing the drive shaft to break.". Chrysler's recall letter fails to mention what is outlined in the NTHSA letter: the first potential cause of an accident resulting from the above referenced defect: "If the drive shaft breaks, a section of it can strike the transfer case tunnel with enough force that the airbag computer will believe the
vehicle is in a crash and thus deploy the airbags.".
I lodged a complaint with Chrysler because they expect us to continue driving the vehicle while they figure out how to get the parts inhouse to fix the problem. They were unwilling to state whether or not the car should be driven, and then they are unwilling to provide 2008 Jeep Liberty owners with alternative transportation while they "fix" the "problem".
In addition, I spoke to Chryslers "recall help desk" about whether I should be driving my Jeep or not and I was told "you've been driving your car for 53,000 miles and nothings happened so probably nothing will happen but let us know if it does." He said that the "head honchos" were meeting about the fix as we spoke. I told him to let the CEO know that if they really cared for customer safety they would get us rental cars. I let him know that I would take the cheapest rental on the market. Would the CEO of Chrysler continue to drive a 2008 Jeep liberty until the fix?? Would he have his son, daughter or wife drive one in its present condition? .
A D V E R T I S E M E N T S
I will absolutely NEVER purchase a vehicle from any of the good old boy car companies again! I received a RECALL letter from Chrysler (yet another one for my 2008 Jeep Liberty stating that "The transfer
case heat shield may drop down and rub on the drive shaft, weakening it and potentially causing the drive shaft to break.". Chrysler's recall letter fails to mention what is outlined in the NTHSA letter: the first potential cause of an accident resulting from the above referenced defect: "If the drive shaft breaks, a section of it can strike the transfer case tunnel with enough force that the airbag computer will believe the
vehicle is in a crash and thus deploy the airbags.".
I lodged a complaint with Chrysler because they expect us to continue driving the vehicle while they figure out how to get the parts inhouse to fix the problem. They were unwilling to state whether or not the car should be driven, and then they are unwilling to provide 2008 Jeep Liberty owners with alternative transportation while they "fix" the "problem".
In addition, I spoke to Chryslers "recall help desk" about whether I should be driving my Jeep or not and I was told "you've been driving your car for 53,000 miles and nothings happened so probably nothing will happen but let us know if it does." He said that the "head honchos" were meeting about the fix as we spoke. I told him to let the CEO know that if they really cared for customer safety they would get us rental cars. I let him know that I would take the cheapest rental on the market. Would the CEO of Chrysler continue to drive a 2008 Jeep liberty until the fix?? Would he have his son, daughter or wife drive one in its present condition? .
- boo2chryslerjeep, Richmond, VA, US