This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After minimal use of the rear windows on my 2007 Jeep Liberty I have had 3 failures. I bought the Jeep in January 2007 and had no problems until August 2008. At that point I had the drivers rear window repaired due to the inadequate window mechanism. In July 2008 the passenger rear window went down for the same issue. I was told that the repairs were being completed with a higher quality system so that it would not be a problem in the future. In August 2008 the rear drivers side window broke again. At this point I have had to leave work 3 times to get repairs on my windows. The dealership this time told me that Jeep is not providing a better solution to fixing the windows. When I called and told them the issue with the window the dealer immediately asked if it was a Liberty. Apparently this is a very common problem that they see several time daily. My question is why has this not been a recall issue from Jeep if there is such a high volume in repairs. Although missing work every few months to take my car to the dealership is not a huge inconvenience I am worried about the same repairs after the car is out of warranty.
- Mckinney, TX, USA
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- Wichita, KS, USA