This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Jeep Liberty. While driving 25 mph in a school lane, another driver pulled out and crashed into the front of the contact's vehicle. The air bags did not deploy. The contact suffered whiplash and a minor concussion, which required medical attention. A police report was filed. The contact drove the vehicle home and then had it towed to an independent mechanic. The mechanic diagnosed that the front lower control arms needed to be replaced and an alignment was needed. The vehicle was repaired. The dealer and manufacturer were not contacted. The failure mileage was 180,000.
The contact owns a 2007 Jeep Liberty. While driving approximately 55 mph uphill, there was a loss of power and vehicle control. When the brake pedal was depressed, the suspension failed to function and the rear of the vehicle swayed excessively. The vehicle crashed into a guardrail. The contact stated that the front driver's side bumper, headlight, and rear quarter panel were damaged. None of the air bags deployed. There were no injuries. A police report was not filed; however, a highway patrol agent inspected the vehicle. The insurance company was notified. The contact was later notified of NHTSA campaign number: 18V278000 (suspension). Autostar Chrysler Dodge Jeep Ram Fiat of waynesville (280 hyatt creek rd, waynesville, nc 28786, (828) 452-2841) was contacted. The insurance company had not yet inspected the vehicle. The cause of the failure had not been determined. The manufacturer was notified. The approximate failure mileage was 105,523. Dyd
The contact owned a 2007 Jeep Liberty. While driving 45 mph, the contact crashed into the door and corner panel of another vehicle. The air bags failed to deploy. There were no warning indicators illuminated. The contact stated that the passenger sustained head injuries that required medical attention. A police report was filed. The contact called a local dealer (sahara motors Inc, 597 N highway 6 delta, ut 84624, 435-864-4456) and was referred to NHTSA. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 233,002.
The contact owned a 2007 Jeep Liberty. While driving at highway speeds, the contact rear ended another vehicle. The front driver and passenger air bags deployed with force. A cloudy, smoke residue emitted inside the vehicle, which burned the front passenger side air bag. A police report was filed. The contact sustained pain to the shoulders, left ankle, and arm. The front passenger sustained neck and back pains. Both occupants received medical treatment. The vehicle was towed to a tow yard and deemed destroyed by the insurance company. The manufacturer was not aware of the failure. The approximate failure mileage was 77,260.
- Connley Springs, NC, USA
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I was driving on the interstate and several warning lights appeared on the dash board. I took the vehicle to the local repair shop and found out that the airbag clockspring was no longer operational. In addition, the anti lock brake feature, cruise control, and airbag are no longer operational. I have been looking for this part for quite some time and it is not available in most cases. The original cost for the clockspring ranged from $80 to $130 depending on the dealer. I have been able to find one clockspring and the dealer wanted $650 for the part plus installation, and he only had one available.
The warning light about air bags is lit-indicating that the air bags are not working. The dealership tried many remedies including a new passenger seat, and another used part. These repairs did not fix the problem because the parts needed to be "VIN specific." I was finally told that the only remedy is a sprag and pad restraint, and that there are only five available in the United States. After waiting for the part to come in, the dealer informed me that the part was no longer available. The part is not manufactured any longer. I called Chrysler customer care. They gave my dealer another parts source, but the part was not available there either. I now have a car without functioning airbags. I am not sure if this affects only the passenger airbags or all airbags. I am afraid to drive the car at this point.
The airbag clockspring has broken and we were told the airbags, anti lock brakes and the stability control will not work without this part. We have not been able to find this part and have been told that it is on back order and anywhere from 35 to 100 are on the waiting list before us. This is for the mopar replacement part. No one else is making this part and we are forced to drive, what we feel is an unsafe car. Nothing particular happened, the warning lights just went on.
The contact owned a 2007 Jeep Liberty. While driving approximately 55 mph, another vehicle crashed into the rear of the contact's vehicle and caused the vehicle to fishtail into the opposite direction. The contact's vehicle crossed over two lanes and came to a stop in the correct direction. The air bags failed to deploy with the impact. A police report was filed. There were no personal injuries. The vehicle was destroyed and towed to a salvage facility. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.
I have been waiting over 3 months for the dealership to get this part. This is a real safety issue. What if I was in an accident? please, please get me an answer on this. I called Chrysler directly and they do not know when these parts will be in. I am afraid to drive my car, but must get to work. Thank you clock spring 68271255aa
The contact owned a 2007 Jeep Liberty. While driving approximately 45 mph attempting to merge off the highway, another vehicle crashed into the rear of the contact's vehicle at a high rate of speed. None of the air bags deployed. The driver sustained back injuries, whiplash, and other unknown injuries. The passenger sustained back injuries and whiplash. Both occupants required medical attention. Upon exiting the vehicle, a fire erupted and the vehicle was destroyed. The fire department extinguished the flames. A police report was filed. The vehicle was not inspected to determine the cause of the failure. Years after the failure occurred, the contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The manufacturer was notified of the failure. The approximate failure mileage was 40,000. The VIN was not available....updated 10/20/15
The contact owns a 2007 Jeep Liberty. The contact stated that the vehicle was vandalized, which caused the vehicle to have required repairs. The insurance company covered the dealer replacing the ignition switch, wiring, instrument panel, and the 4 wheel drive function, reprogrammed the master key, along with additional repairs. Months later, the service stability traction control warning lamp flashed and then remained lit. The contact also heard an abnormal noise while traveling over 40 mph each time the failure recurred. The vehicle was taken to the dealer who indicated that the clock spring assembly needed to be replaced, but the part was on backorder. The contact also checked with a second dealer who also indicated that the part was on backorder. The vehicle was not repaired. The contact continued to experience the failure while waiting for the part. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
The contact owns a 2007 Jeep Liberty. While driving at approximately 25 mph, the contact lost control of the vehicle and crashed into a tree. The air bags did not deploy. A police report was filed and no injuries were reported. The vehicle was destroyed. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000. Updated 4/15/15
The passenger air bag warning light deployed or illuminated for an unknown reason and has remained on through the evening. When I arrived home and restarted the vehicle the light came on when I started the car and then turned off. I have never noticed this intermittent error light prior to this date.
The contact owns a 2007 Jeep Liberty. The contact received a notification for NHTSA campaign number: 14V047000 (air bags, electrical system). However, the part needed was unavailable to repair the vehicle. The dealer was unable to advise when the part would become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2007 Jeep Liberty. The contact stated that the air bag warning light illuminated intermittently and progressed to where it was illuminated at all times when operating the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no solution was offered. The failure mileage was unknown. The VIN was not available.
I and my son were traveling approximately 40 miles per hour when a car pulled in front of us. My son applied the brakes but hit the car in the driver's door. Fairly significant damage to our Jeep - and non of the air bags deployed. Have pictures I'd like to send.
The contact owns a 2007 Jeep Liberty. The contact stated that the vehicle was included in NHTSA campaign number: 13V121000 (air bags, power train, structure). The dealer was contacted to schedule an appointment for the repair but stated that the part was not available. The manufacturer was made aware of the issue. The contact stated he had not experienced a failure. The current mileage was 45,000.
A D V E R T I S E M E N T S
- Rock Hill, SC, USA