This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In 2010 I purchased a used 2007 Jeep Liberty from a dealership. Within the first month of the purchase the mechanism inside the front driver's side door broke causing the window to drop into the door rendering it unusable. I took the vehicle back to the dealership and they repaired the mechanism for free. In 2012 the same mechanism in the same door broke again. This time I was told that this is a common occurrence but was forced to pay for the repair myself as Jeep has not yet recalled the mechanism. Yesterday, December 21, 2013 the mechanism broke again this time in the front passenger side door. I have called the dealership again but have not yet scheduled a time to fix the unit. I do not feel as if I should have to pay for this repair as it is an on-going issue and obviously a defective product.
The contact owns a 2007 Jeep Liberty. The contact stated that her hand was accidentally closed in the driver side door and a half inch of her finger was amputated. The failure mileage was 2,000 and the current mileage was unknown.
- Summerville, SC, USA
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- Montclair, NJ, USA