This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2006 Jeep Liberty. The contact stated that the window regulators for the front and rear driver side windows failed. The windows had fallen down into the door panels abnormally and could not be closed. The vehicle was taken to the dealer who advised that the window regulators needed to be replaces and there were no recalls for the failure. The manufacturer was notified of the issue and but provided no assistance. The VIN was unavailable. The failure mileage was 68,785.
The contact owns a 2006 Jeep Liberty. The contact stated that both of the rear window actuators fractured, causing the windows to drop down into the door panel. The contact mentioned that the failure recurred twice. The vehicle was taken to a local mechanic who diagnosed that the actuator was defective and needed to be replaced. The manufacturer was not made aware of the failure and the vehicle was repaired. The failure mileage was 55,000 and the current mileage was 80,000.
The contact owns a 2006 Jeep Liberty. The contact stated that the rear driver side window could only be closed partially. The dealer performed a diagnostic which located the failure at the window regulator. The vehicle was not repaired. The manufacturer was made a ware of the failure. The failure mileage was 61,000 and the current mileage was 62,000.
The contact owns a 2006 Jeep Liberty. The contact stated that the rear window would fall down without warning and could injure a passenger if a rock flew through it. The dealer made four attempts to duplicate the failure. The manufacturer was made aware of the failure, however, did not offer any assistance. The approximate failure mileage was 34,000 and the current mileage was 53,000.
The contact owns 2006 Jeep Liberty. The contact was driving 15 mph when the passenger side front window opened and fell into the door panel abnormally. The vehicle was taken to the dealer who confirmed that the regulator needed to be replaced. The manufacturer was contacted, but the vehicle was not repaired. The failure and current mileage was 73,000.
- Corpus Christi, TX, USA
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The contact owns a 2006 Jeep Liberty. The contact stated that the door windows continued to break and fall into the door panel abnormally. The contact mentioned that the failure recurred a total of twelve times. The vehicle was taken to the dealer each time, who diagnosed that the window regulator and lift plates were defective and needed to be replaced. The manufacturer was made aware of the failure who only offered to reimburse her for one of the windows since the vehicle was not included in any recalls. The vehicle was repaired. The VIN was not available. The failure mileage was 600 and current mileage was 41,000.
The contact owns a 2006 Jeep Liberty. The contact stated while driving approximately 35 mph, the rear drivers side window fell into the door panel. The vehicle was taken to an authorized dealer who informed the contact that the window motor failed. The vehicle was repaired. The failure since recurred on two occasions; on the rear driver's window and the rear passenger window. The vehicle was taken back to an authorized dealer to be repaired on each occasion. The manufacturer was not made aware of the failure. The failure mileage was 25,000.
The contact owns a 2006 Jeep Liberty. The contact noticed that the rear driver side window had fallen into the door panel abnormally. The vehicle was taken to the dealer for diagnostics where the technician stated that the window regulator was fractured and needed to be replaced. After the repair the failure recurred eleven different times on the front and rear driver and passenger side windows. The vehicle was not further repaired. The approximate failure mileage was 3,000.
The contact owns a 2006 Jeep Liberty. The contact stated the rear drivers side automated window failed to operate. The contact planned to take the vehicle to an authorized dealer to be repaired. In August of 2010, the rear drivers side window regulator was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 52,000.
The contact owns a 2006 Jeep Liberty. The contact stated the driver and rear windows continued to fall down into the doors. The failure occurred at least three times and cost $350 each time it was repaired. The vehicle was repaired three times on the left rear and twice on right. The dealer replaced the lift plate on the windows. The manufacturer was notified and stated the VIN was not included in the recall. The contact filed a complaint. The failure mileage was 27,634 and the current mileage was 57,000.
The contact owns a 2006 Jeep Liberty. The contact stated that while driving 40 mph, the driver side rear window detached and dropped down into the door panel. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The VIN was not available and the vehicle was not repaired. The failure and current mileage was 41,600.
The contact owns a 2006 Jeep Liberty 4X4. The contact stated three window regulators previously failed. The drivers front and rear windows were repaired by the dealer who replaced them under warranty. The warranty expired which prevented the remaining windows from being replaced. The manufacturer stated they would not repair the failure; therefore, she had to pay for the repairs. The failure mileage was 5,000 and the current mileage was 50,000.
Left rear window fell down while car was parked. Dealer service said the regulator was ok but the lift plate was broken. Yet again, this is a door that has not been used in the last 4 weeks at a minimum. Chrysler service rep who took initial call said that he gets lots of calls for this on 2005 & 2006 models. He went on to say that most of the time is it in doors that are seldom used. Chrysler case manager stated that Chrysler is under no obligation to address this issue even though they know it is a manufacturer defect. Not only is this a safety issue, it is a security issue.
Left rear window fell down while the car was parked. This door is seldom used and the window had not been activated since I purchased it in 2006. Chrysler service dept. Stated the regulator had to be replaced. Because it was "only" 1200 miles out of warranty, Chrysler customer service would cover all but $100 of the cost. Internet search revealed multiple accounts of this issue.
Right rear window fell down while car was parked. Because this happened the the left rear window in 2009, I immediately called Chrysler customer service who instructed me to take it to the dealer for a diagnosis, which confirmed the regulator needed to be replaced. Once again this is a door that is seldom used and the window is almost never used.
This is to report a faulty part on the window regulator. Three times mine has failed. Twice the left rear window has fallen into the door due to a regulator which was faulty and on the third occasion is was the right rear window that fell. Lucky for me, I was stopped when my windows dropped. When the part fails, the glass just falls down into the door. The cost to repair is $750. At the dealer because you must replace the whole regulator, you cannot replace just the fifty cent part. The alternative which most people do is to tape the window glass up which obscures the vision and is a safety hazard. This is a chronic problem that Jeep has known about for years. Imagine a mother driving with a child in the rear car seat in a heavy rainstorm and passes a tractor trailer at normal speeds. The window fails and falls. You then have heavy rain and debris coming into the rear window. The mother panics as she is concerned about what is happening to her child and veers into the tractor trailer. These vehicles need to be recalled immediately. The faulty plastic slides need to be redesigned and replaced with a metal slide with neoprene guides. I am not the only one with this problem - a simple internet search will yield hundreds of other individuals who have encountered this problem. I have saved the parts from my door if you wish to inspect them.
The contact owns a 2006 Jeep Liberty. The contact stated that both rear windows would drop down into the door panels without warning. The dealer advised the contact to bring the vehicle in for diagnostic testing. The vehicle was taken to a private mechanic on four ocassions where they replaced the window regulators; however, the failure continued to occur. The manufacturer was aware of the failure. The approximate failure mileage was 48,000 and the current mileage was 60,000.
The contact owns a 2006 Jeep Liberty. While driving approximately 30 mph, the rear driver side window fell into the door panel abnormally. The vehicle was taken to the dealer for diagnostics where the technician replaced the window. Approximately one year later, the failure recurred on the rear passenger side window. The vehicle was taken to the dealer where the window was replaced. The approximate failure mileage was 50,000. Form returned no change
The car was sitting in the parking lot when we tried to put the rear driver side window down it slid down an inch but did not keep going. When we tried to put the window back up, it did not move but the motor kept spinning. It's a safety issue because I usually have my child riding in the backseat and stuff can fly into the car and cause injuries. I took the car to the dealership and they replaced it for around $400. They acknowledged the problem as being common but that the vehicle was not part of a recall or extended warranty that was given to older models. I called the national Chrysler hotline and they told me that they can not escalate my issue unless it occurred more often.
A D V E R T I S E M E N T S
- Birmingham, AL, USA