This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I scheduled an appointment to do a recall with State Line Chrysler 2 weeks in advance. State Line Chrysler, 1001 W 104th St, Kansas City, MO 64114 The recall was: Manufacturer Recall NumberU38, NHTSA Recall Number18V-278. I took the day off work, arrived at 9AM, only to have them tell me they hadn't ordered the parts. I asked them to look at a seat belt issue I was having since I was already there. I called just before closing and they hadn't gotten to it and they advised me to come get my vehicle and reschedule everything when I could secure another day off work. I can't imagine this is how a safety recall and a seat belt issue is supposed to work. I feel obligated to let you know, because of the safety concerns I have for myself and others who may experience something similar.
Driving vehicle and vehicle started making popping noises right rear, and vehicle felt like the rear end was fishtailing why front was still going straight. Took to certified dealer and they reported unsafe vehicle report filed due to frame rotted through on right rear where lower control arm attaches to the frame. This is a recall item for 2006 Jeep Liberty in May 2018 (U38). Outreached to mopar and as told no recall on VIN for this yet if authorized dealer stated it is what recall is they would file claim. When told it is, was documented on invoice, mopar stated they never said that, was nothing could do, would not file claim against U38 recall, and because unable to fix and old vehicle nothing would be done to correct this.
- Navarre, OH, USA
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Keep Liberty limited edition 2006 issue with front and back control arms along with suspension issues. I have fixed this 2 to 3 times in about 2 years.
The driver side ball joint has broken 7 times in 1 year and has been replaced. Using 4 different mechanics assuming it was the mechanic. This has happened each time while driving. The last mechanic put an additional nut and has assumed to work. He also indicated that he has repaired other Jeep Liberty's with same problem in one case he welded it on, I have seen 3 others in my small town that you can see they also have a driver fender that is damaged as mine is when the ball joint breaks and tires pushes wheel fender off. This is not an isolated problem and can not believe this issue has not been addressed in a recall, it asks for a date, well the first time was spring of 2017 since then it has happened 6 additonal times
I was driving home christmas morning and a few miles before I got home the lower and higher ball joints separated from each other. I had no control of the vehicle, thankfully there was no one else on the road with me. I was headed straight on road when incident happened. Vehicle bounced many times before coming to a stop off the road. I was informed later after incident that this vehicle had a recall for what I had just described above. Vehicle was bought used from dealership and have no record or info if this recall being fixed.
I pulled out of my drive way and the and my car would not move. My ball joint broke off and my tire fell off my car. My mechanic told me the ball joint had rusted which caused it to break. He inspected the other front wheel and said it is in the same condition and is ready to break. I talked to Chrysler and they said they had a recall on this problem which was called a F-23 but my car was 23 days outside of this recall date and they would not help me. I life in Florida, so why are these ball joints rusting away. This could have happened on a highway instead of my driveway. Please look into this for the safety of other Jeep owners. [xxx]. I will be getting the bad parts from my mechanic when the repairs are completed. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2006 Jeep Liberty. While driving 25 mph, the vehicle made a left turn and made an abnormal noise without warning. Once the vehicle came to a stop, the front passenger tire detached from the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
The Jeep was being driven by my granddaughter leaving her work at starbucks, when she tried to exit the parking lot the right front ball joint dropped out and the Jeep set down on the A-frame and stopped. Had this happened on the highway she could have been badly hurt or even killed. Chrysler has a recall on this specific problem for the 06 Jeep Liberty but insist that a recall is issued by VIN number, which does not make sense, the ball joint is a very bad design and the should recall all 2006 or later models with this condition.
The contact owns a 2006 Jeep Liberty. The contact stated that the vehicle was taken for a scheduled tire rotation and the mechanic informed that the lug nuts on three of the tires had to be cut due to severe rust. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 167,000. The VIN was not available.
The lower ball joint broke causing the frame and wheel to separate. The frame fell onto the tire. The rim was sliced completely in half. And the brand new tire was busted. It caused us to loose control of the vehicle. The vehicle feared of the road and landed ina ditch. We had to have a tow truck pick up the vehicle. It cost us 300 dollars to have the vehicle brought home. After getting home we found out the piece that broke, the lower ball joint, was part of the Jeep recall in 2006. I called Chrysler and they did admit that part was a recall fix in 2006. We are now waiting on Chrysler to call us back to let us know what we are suppose to do next. We are without a vehicle.
While driving there is a rambling sound coming from the front of my front of my vehicle, when I press on the breaks there is a grinding noise, I have taken my vehicle to southern Chrysler Jeep of greenbrier located in chesapeake, va and they advise the unit need front upper control arms and lower ball joints. According to contacting Chrysler the manufacture I was advise the part was inital change in 2007 and the current part (lower ball joints) is currently on back order. According to the dealer/service facility they stated there is approximate 500 lower ball joints on back order, I have contacted Chrysler via web chat and they confirm part is not available. I have express my fear of driving the vehicle due to issue and ask to be compensate for a car rental in which I was decline. I am complaining due to part stock availability is un-acceptable and I fear of driving this unsafe vehicle
I bought A2006 Jeep Liberty in August of 2014, been having problems with the tires, which keep seeping air and I have to put air in it every other day. When I press on the foot pedal the car jerks and it speeds up by itself. Couldn't get my key out after it was put in park. Press on brakes and still couldn't get them out. The shift lever moves without pressing on the button that supposed to lock it in place. The date that I put in is for the shift lever which still isn't fixed yet.the other things been going on since I bought the car.
The lower control arm and ball joint failed per F 23 recall of Jeep Chrysler and damaged the tire and rim which had to be replaced. We filed a claim with Chrysler customer assistance on Aug 20, 2014 and they were processing it and told us they would reimburse the $1146.83 not later than Oct 20, 2014. We had not heard anything from ccassistance so we telephoned today. Brad, the agent, could not find any record and also said that the recall was completed and that there would not be any reimbursement to us for the repairs we had to make. That is not in Accord with the recall and furthermore, the lower control arm and ball joints failed again on August 18, 2014 and the safford Chrysler Jeep Dodge of springfield Virginia replaced the control arms and ball joints on both the left and right side under a F23 recall warranty at no charge to us. We request that NHTSA contact Chrysler and require them to reimburse us for the $1146.83 which we paid out of pocket.
We are the original owners of the Jeep Liberty 2006 that had a recall on the ball joints and stabilizer bars in 2006. Of course, we had the vehicle repaired when the Jeep was only a few months old. It may have had less than 1000 miles on it at the time. When visiting the dealer on Dec 2, 2014 for an oil change and tire balance. I was informed that the ball joints on driver's and passenger's side of Jeep were in need of replacement at a cost of $1100 (we only have 61,600 miles on Jeep) I was shocked that a vehicle that has been garage kept and only driven by the mom of the family around town of about 6000 miles a year could incur such a drastic problem. This is a valid safety issue with the integrity of the recall. The repair should have a lifetime warranty or at least 100K miles. There is absolutely no way, these ball joints disintegrated without being faulty from the being. My question lies if my vehicle was really taken care of, or was it just looked at because it was brand new at the time. Our Liberty has had full synthetic oil changes and treated with the utmost care. So it really saddens me that Chrysler has such "safety" issues. Of all things that can go wrong with a car, when it refers to a previous recall, it's obvious the issue was never really addressed.
As I had just exited the Florida's turnpike North bound at kendall drive in miami and attempted to enter the town and country mall at about 20 mph, the front passenger side ball joint of my 2006 crd 4X4 Jeep Liberty came apart causing the vehicle to lock the front wheel as the steering arm with part of the ball joint enter and landed inside the rim and the tire, perforating it and preventing the tire from turning causing the Jeep to almost buck like a horse sending us head first towards the windshield. Thankfully, it did not happen 45 seconds earlier when my family and I were on the express way driving 65 mph...it would have been catastrophic! this equipment/part failure is known as recall F-23 by Chrysler/Jeep and they are well aware of it!! I was never aware of such recall !! Chrysler/Jeep, after one month at their dealer continue to refuse to fix the collateral damage on the vehicle (rim, etc) created by their defective part!! using as an excuse that the factory warranty is over when it has nothing to do with that. Chrysler sent an "independent" inspector to view the vehicle. This "independent" inspector's bill is paid by Chrysler. This equipment failure is extremely dangerous!! and could be fatal!!! please help!! at this time I only want my Jeep fixed properly, and that Chrysler honors the traditional Jeep quality and commitment to their customers!! a letter has been sent to Chrysler claims after multiple attempts to solve this problem in person and via telephone. No results!! updated 06/04/14
We purchased a used 2006 Jeep Liberty last year. Last night we went to drive it up the road and the right front passenger side tire disengaged from the steering knuckle and the ball joint disconnected. Luckily enough we weren't driving very fast otherwise it could have caused injury considering the tire is now almost at a 90 degree angle and we can't move the car. I understand the statute of limitations is 8 years after the original purchase date, I would like to know if I can get a manufacturer repair done free of charge, and would rather have it done at a dealer knowing they would have the correct parts. Normally my 1 year old is in the car, luckily he wasn't last night, but would like to know if I am entitled to repairs.
The lower and upper ball joints are deteriorating and cause inner wear on both front tires. The car had an alignment and new tires less than one year old. The accelerated inner wear and cupping resulted in a blowout. This is a safety issue. The Jeep Liberty has serious suspension problems. When I spoke to the Jeep/Chrysler cooperation, they were unwilling to assist in fixing the problem. When completing research, this seems to be a common problem with 2006 Jeep liberties. Jeep fails to recognize that the VIN model of Jeep has a defect in lower and upper balls joints for my model. I am very disappointed in the Jeep company for the lack of attention and assistance for such a major safety issue.
A D V E R T I S E M E N T S
- Kansas City, MO, USA