This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought a 2006 Jeep Liberty limited on 8-20-09 in excellent condition with approximately 50,000 miles. Before I even drove the car off the dealerships lot, the rear driver's-side window/window regulator failed rendering the window inoperable. Dealership did not have part and had to seal in up position so as not to fall, while part is being ordered. Upon extensive research on the internet on various highly respected car review/rating sites, I have learned that the 2006 Jeep Liberty has a known defect in quality of window regulator design and material used which causes windows to drop into doors or cease operating routinely on average of every 2-3 months. Yesterday while driving, my rear passenger window dropped while I was driving 65 mph on a major highway in traffic. I was subsequently startled to the point I swerved, and narrowly missed hitting another car which would have caused a multiple car collision on a major interstate. I have since taped my window in the "up" position until I can resolve this issue with dealer. Dealership has informed me that they will only cover this first replacement/repair, and that I will be responsible for future window regulator repairs of $500 each. This is absolutely unacceptable. A company/dealership should stand 100% behind their product and should certainly address potential safety issues resulting from something as critical as this. The known window regulator failure could cause accidents, bodily injury, theft/vandalism issues, and depreciation and degradation of vehicle interior due to weather damage. I will be filing complaints with state attorney general and car manufacturer/corporate headquarters. A safety recall should immediately be issued, and these window regulators should be redesigned with something other than plastic that has proven to repeatedly fail. While certainly an inconvenience of time, and a financial drain and stress to consumer, this is most assuredly a very serious danger to occupants & other drivers.
A D V E R T I S E M E N T S
- Cary, NC, USA