This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Jeep Liberty. The contact was driving approximately 55 mph when the steering wheel became difficult to maneuver. The contact stopped the vehicle on the shoulder where it was towed to the dealer for diagnostic testing. There was a recall under NHTSA campaign id number: 12V085000 (suspension:rear) however, the manufacturer was made aware of the failure and advised that the VIN was not included in the recall because the recall did not cover the state in which the contact resided. The vehicle was not repaired. The approximate failure mileage was 128,000.
The contact owns a 2005 Jeep Liberty. The contact stated that while pulling out of the driveway the rear driver side control arm broke. The contact stated that the failure was due to the control arm being completely corroded. The manufacturer was made aware of the failure who stated that the vehicle was not included in NHTSA recall campaign id number: 12V085000 (suspension rear. The contact was told to take the vehicle to the dealer to see if the failure was in fact consisitent with the recall and the dealer stated it was, but the manufacturer refused to pay for the repair. The failure and current mileage was 100,000.
The contact owns a 2005 Jeep Liberty. The contact stated that he received a recall notice for NHTSA campaign id number: 12V085000 (suspension:rear). The contact attempted to have the vehicle repaired but was told that there was a waiting list for recall repairs. The contact made several attempts to have the vehicle repaired and was told that the manufacturer was only shipping the necessary parts one at a time. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2005 Jeep Liberty. The contact stated that the vehicle was serviced under NHTSA campaign id number:12V085000(suspension:rear). Several months later while driving 25 mph, the contact encountered difficulty steering and maintaining control over the vehicle. The vehicle was towed to the dealer who confirmed that the driver's side ball joints needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure and the current mileages were 100,698....updated 10/17/12 updated 11/27/12 the consumer stated another ball joint fell off. Updated 11/28/2012 updated 12/04/12
The contact owns a 2005 Jeep Liberty. While driving up an incline at approximately 25 mph, the rear of the vehicle began to sway across the road. The contact was able to gain control and resume driving. The vehicle was taken to an authorized dealer who stated the rear upper control arm was severely damaged due to rust corrosion and would need to be replaced. The vehicle had not been repaired. The manufacturer was notified and they informed a case manager would follow up with a call to assist with the suspension defect. The approximate failure mileage was 80,000.
- Oakdale, PA, USA
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The contact owns a 2005 Jeep Liberty. The contact stated that after receiving notificatino of NHTSA campaign id number: 12V085000 (suspension:rear) he contacted the dealer to schedule an appointment. The dealer stated that the manufacturer had not shipped them the parts needed in order to remedy the recall problem. The manufacturer was made aware of the problem who advised the contact to locate another dealer. The contact believed that the vehicle was not repaired in a reasonable amount of time. The failure mileage was 68,000.
The contact owns a 2005 Jeep Liberty. The contact stated that the vehicle was taken to an independent mechanic for unrelated repairs and they detected that the front upper control arm, lower and upper ball joints would need to be replaced. The failure resulted in the inner tread belts on both front tires wearing prematurely. The vehicle was repaired with the replacement of four tires. Six months later, the tires exhibited the identical tread wear failure. The vehicle had not been diagnosed or repaired. There was a recall under NHTSA campaign id number 06V288000 (suspension: Front: Control arm: Lower ball joint); however the part was on national back order and the dealer was unable to provide an estimation on when the part would become available. The manufacturer was notified of the problem. The approximate failure mileage was 97,000.
The contact owns a 2005 Jeep Liberty. The contact stated there was a recall NHTSA campaign id number: 12V085000 (suspension:rear). The contact had not experienced any failure on the vehicle or in relation to the recall but stated that the recall was issued for vehicles in the salt belt states. The contact stated that the vehicle was moved to a location in a salt belt state from Georgia to Chicago, Illinois and was concerned that the vehicle could be affected by the recall. The manufacturer was contacted and advised the contact that they were not responsible since the vehicle was purchased and registered in Georgia, which is not part of the states listed on recall. The VIN was unavailable. The approximate current and failure mileage was 110,000.
NHTSA campaign id number: 12V085000 NHTSA action number: EA11013 component: Suspension:rear rear corrosion on rear lower control arm. Catastrophic failure of left rear lower control arm. Chrysler states that because I don't live in listed states in this recall, that I am not covered. Incidentally, I live in Kentucky, less than 10 miles from Ohio border, which is covered. I owned this vehicle since new and always garaged kept. I can provide pictures, etc. Of vehicle. It is evident that the under carriage of vehicle is rust free except these control arms. Please expand current recall as this is a known problem, but reaching further than suspected.
The contact owns a 2005 Jeep Liberty. The contact stated that while driving 10 mph, the vehicle became uncontrollable had to be towed to the dealer. The contact had previously received notification of NHTSA campaign id number: 12V085000 (suspension:rear). The contact was awaiting diagnosis of the failure to determine what repairs were needed. The manufacturer was maded aware of the failure. The failure and the current mileage was 199,802.
The contact owns a 2005 Jeep Liberty. The contact stated that while driving approximately 75 mph, a loud metal to metal noise emitted from underneath the vehicle. The vehicle began to travel uncontrollably; however the contact was able to regain control and came to a complete stop. The vehicle was towed to an independent mechanic, who stated that there was a recall associated with NHTSA campaign id number 06V288000 (suspension: Front: Control arm: Lower ball joint). The mechanic advised the contact to take the vehicle to an authorized dealer. The vehicle was then towed to the dealer. The recall part was on a massive back order and the technician was unable to provide an arrival date. The contact had significant concern of a potential safety hazard while waiting on the part. The manufacturer was notified of the failure. The approximate failure mileage was 168,000.
Received notice about the recall of rear suspension lower control arm and the details of approximately how long it would take to fix given an appointment has been made and part was ordered. Made an appt. With dealer two weeks in advance and according to the recall statement the work would take approximately an hour but give it more time in case of a congested schedule oat dealer. At no point was I made aware that the work would apparently take half of the day. This dealership is approximately an hour from my home and was not prepared to spend half of the day sitting in the dealership, nor was I made aware that I should be prepared to spend half the day there when the recall notice says the work only takes an hour. Therefore, my car is still not fixed and I will have to find another Jeep dealer that will better adhere to the appointment time they had me make.
No parts may fix by end of may and it is now the mid of April I received a safety recall notice from Chrysler for my Jeep Liberty 2005. "safety recall L27/NHTSA 12V-085" rear suspension lower control arms" informing me that rear suspension lower control arm may be corroded and could break without warning and it could cause a loss of control and cause a crash. The local Jeep dealers inform me that they have no parts and Chrysler send them few and will not fix my car by the end of may and it is now the middle of April.
The contact owns a 2005 Jeep Liberty. The contact stated that while driving 30 mph, the vehicle started to jerk violently causing the driver to loose control of the vehicle. As a result, the vehicle rolled over several times. The contact mentioned that none of the air bags deployed and no warning lights were illuminated. A police report was filed and no injuries were reported. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure and the current mileages were unknown.
The contact owns a 2005 Jeep Liberty. The contact stated that the front driver side ball joint separated from the vehicle, causing the control arm to bend. The dealer and manufacturer were notified of the failure, but advised the contact that they were only required to repair what was stated in NHTSA campaign id number: 06V288000 (suspension:front:control arm:lower ball joint) one time, and denied any assistance with any further repairs to the failure. The vehicle was not repaired. The failure and the current mileage was 134,755.
While merging onto route 17 in NJ ( a highway) in my 2005 Jeep Liberty and going approximately 45mph the upper ball joint on the front drivers side broke causing that drivers side wheel to come off and become wedged between the lower control arm and the road. Luckily I managed to get the Jeep to slide to a complete stop on the shoulder of the road without colliding with any other vehicles. Unfortunately this same type of incident occurred just 7 months earlier in August of 2011 while I was driving South on the taconic state parkway at 60mph the front passenger upper ball joint broke apart causing that wheel to fall off and under the Jeep, once again a miracle that I managed to get the truck to slide off the road without involving any other cars !
The contact owns a 2005 Jeep Liberty. The contact was driving 25 mph when the steering wheel started to shake and the contact crashed into a parked vehicle. No one was injured during the crash. The contact drove the vehicle home and later discovered that the front suspension was fractured. The contact took the vehicle to the dealer to have the front suspension repaired. There had been no issues with the vehicle since the repair. The failure mileage was 25,000. The VIN was not available.
Left and right rear a=arms rusted at weldings. A-arm's fell apart leaving vehicle unsteerable. Vehicle towed to repair shop. Quoted aftermarket replacement $1050 no Jeep replacement parts available.
While driving to my workplace, I noticed my Jeep swaying on the road, which I first attributed to icy road conditions. However, when I stopped the vehicle I saw that my rear control arms were severely rusted, with the left rear arm almost sheared through with rust. I was able to nurse the Jeep Liberty two miles to a safe parking place with my flashers on and driving about 10 mph. Thankfully I was on back country roads and not driving at higher speeds! who knows what might have occurred if I had been driving at highway speeds? hopefully, I can be compensated by Chrysler corporation for the cost of my repairs and towing. I find it unfathomable that such critical components would rust through on a vehicle with 70,000 miles.
I was traveling 70 mph on the freeway when I very slightly let off the accelerator as I came over a bridge. At that point, part of the Jeep wanted to go straight and the other part wanted to go off the road. It truly felt like the Jeep was going to roll. I slowed down and managed to keep it going straight until I could safely pull off the freeway. Had it towed to my dealer who informed me that the left rear lateral arm connecting axle to the frame rusted through and became disconnected. They also said that the right lateral arm is close to rusting though as well. Although the lateral arms were on backorder from Chrysler, the dealer managed to find one from another dealer and replaced the left arm. We agreed to order the right lateral arm and replace it before it too becomes disconnected.
A D V E R T I S E M E N T S
- Leavenworth, KS, USA