This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2005 Jeep Liberty. Consumer states vehicle stopped while driving and caught fire. The consumer stated the vehicle was parked when it caught on fire. According to the fire department, the fire may have started in the steering column. The consumer stated a recall was issued for the previous model and she believed that same issue may have applied to her vehicle as well.
My Jeep recently was unable to start the engine. It was fine just the night before with no indication of a problem, but in the morning I turned the key and all I got was a click at the relay; the starter never engaged and the engine would not turn over. After much diagnosis it was discovered the problem was due to the end breaking off of a small metal cylinder which rotates to engage the starter; the cylinder is located on the left underside of the steering column. I was informed by the mechanic that the cylinder, nor the housing containing the cylinder, is sold as a separate part... I was forced to replace the entire steering column assembly to the tune of $300 (the labor was another $200, and a new ignition cylinder an additional $30), to fix this one small part that probably cost about $5 to make. In my research online, I found that this is a common, well-known problem with Jeep, with many people complaining on forums about the same issue. The only action I knew to take was to file a complaint here to hopefully initiate a recall of this part so that it either a) is replaced with a part made of better material so as to stop so many from breaking, and B) stops leaving people stranded with a non-working vehicle with no warning whatsoever.
The contact owns a 2005 Jeep Liberty. The contact stated that the steering wheel column switch disengaged without warning and caused the position of the steering wheel to fluctuate. The vehicle has not been inspected to determine the cause of the failure, and the contact felt itwas a safety issue. The current and failure mileage were 36,000.
- Winter Haven, FL, USA
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- Raymore, MO, USA