This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Jeep Liberty. The contact stated that while driving at an undisclosed speed, the rear windows failed to operate as needed. The vehicle was taken to an independent mechanic, who informed the contact that the control module needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,000.
The contact owns a 2004 Jeep Liberty. While driving approximately 35 mph, the contact heard a noise emerging from the rear driver side door similar to an engine running. The contact arrived at her house and noticed that the rear driver side window was down. The window motor would not bring the window back up. The contact also stated that the vehicle was repaired for the front driver side window motor last year. The manufacturer was notified of the failure. The vehicle was not repaired again. The approximate failure mileage was 87,000.
The contact owns a 2004 Jeep Liberty. The contact stated that all five window regulators were defective. A local mechanic replaced all the window motors and the regulator, but the failure recurred. The dealer was not contacted. The manufacturer was contacted, but denied any assistance with repairs to the failure. The failure mileage was approximately 30,000 and the current mileage was 162,000.
The contact owns a 2004 Jeep Liberty. The contact stated that the regulator in the driver side rear window would constantly fail. The dealer replaced the window regulator numerous times, but the failure recurred continuously. The manufacturer was notified, but denied any assistance with repairs to the failure. The failure mileage was 27,844 and the current mileage was 107,925.
The contact owns a 2004 Jeep Liberty. The contact stated that the rear window regulator became inoperable. The dealer replaced both regulator units, but the failure recurred. Since the repair, the second rear window became inoperable. The manufacturer was notified and made an attempt to repair the defect. The failure mileage was 75,000 and the current mileage 84,000. The VIN was unavailable.
- Tucson, AZ, USA
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The contact owns a 2004 Jeep Liberty. The contact stated that all four windows fell down into the dorr panel. The vehicle was taken to the dealer where the dealer confirmed that an unknown plastic part needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired and the VIN was unavailable. The failure mileage was 30,000 and the current mileage was 88,000.
The contact owns a 2004 Jeep Liberty. The contact stated that both windows on the drivers side fell down into the door panel. The vehicle was taken to an authorized dealer, who stated that the regulator lift plates failed. The dealer replaced the front regulator lift plate, but the rear window was not repaired. The manufacturer informed the contact that the failure was not covered under warranty or recall. The failure mileage was 60,000 and the current mileage was 68,000.
The contact owns a 2004 Jeep Liberty. The contact stated that the passenger side rear window fractured into the door track and she was unable to open or close the window. The contact mentioned that the failure occurred three times prior to the most recent failure. The vehicle was taken to a local mechanic who diagnosed that the window regulator was defective and needed to be replaced. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was out of warranty. The VIN was not available. The vehicle was not repaired. The failure mileage was 68,388 and the current mileage was 92,400.
The contact owns a 2004 Jeep Liberty. The contact stated that as he drove over a road bump at 35 mph, both rear windows fell into the door panel and fractured. The dealer was notified of the failure who advised that each window regulator would need replacing at a cost of $400 per window. The vehicle was not repaired. The manufacturer was notified of the failure who offered no assistance. The VIN was unavailable. The failure mileage was 110,000.
The contact owns a 2004 Jeep Liberty. The contact stated that both rear window regulators failed to operate at different times, which caused the glass to unexpectedly release down inside the door panel. The failures occurred while driving over a railroad track and when the vehicle was stationary. The vehicle was first taken to an authorized dealer, where they were unable to perform a repair at that specific time. The vehicle was then taken to an independent mechanic, where they replaced the rear passenger side window regulator. The rear driver side window regulator had not been replaced and the window was temporarily secured in a closed position with tape. The manufacturer was not made aware of the failure. The approximate failure mileage was 46,630.
The contact owns a 2004 Jeep Liberty. The contact stated the front passenger and driver side automatic window regulator failed. The rear driver's side window regulator also failed on a separate occasion. The vehicle was taken to the dealer where the window regulator was replaced for each failure at different times. Most recent the rear driver's side window regulator failed for the second time and had not been replaced. The manufacturer was notified and they were unable to provide assistance for the continuous malfunction. The approximate failure mileage was 45,000. The VIN was unavailable.
Jeep Liberty 2004. The window regulator of the rear driver's side window has now broken three times in the last four years. I have used that window less than ten times during the ownership of the vehicle. The window regulator will simply break without warning, causing the window to fall. This is a danger to the unsuspecting driver and any potential passengers; not to mention if this occurred in the cold of winter. This is a defective product with this occurrence happening to thousands of other individuals. The car cannot be properly secured as the window will not stay in the upright position and will open completely on its own. It is a safety hazard as you cannot have a child in the rear of the car. This part needs to be recalled.
2004 Jeep Liberty ~ the passenger side window regulator failed and the windows dropped. Window had to be taped to the door frame until we could get it to the dealership. Jeep is aware of this problem but fails to do anything about it.
The contact owns a 2004 Jeep Liberty. The contact stated while driving 70 mph, the driver side window fell down and could not be closed. The dealers diagnosis determined that the regulator was defective. The two rear passenger and driver side windows were repaired numerous times, but the failure recurred. The manufacturer was contacted. The failure mileage was 27,000 and the current mileage was 69,000.
I've now replaced two window regulators...well, not exactly the whole thing. After doing my research I found a person that fabricates the vinyl plastic piece that is always under strain that literally supports the window out of.... metal! (genius). I've purchased one for all the windows and am installing them as needed. Who in their right mind would think that little piece of plastic is going to withstand the test of time? this was a very very poor engineering solution. A soft material like that should not be put under constant strain of pull and weight. This is truly a faux pas on Chrysler' behalf. It's like the part was deployed to ensure constant income due to repair! I've read hundreds and glanced at thousands of issues regarding this design and part. I am just beside myself from the manufacturers lack of response. Shame on you Jeep!
My 2004 Jeep Liberty driver's side rear window opened on its own while driving on highway. I never open this window. It seems to be a well-known issue to Jeep but because no one seems to have died as a result (yet), they refuse to issue a recall.
04 Jeep Liberty: Left side driver & rear passenger windows fell down into the doors. Unable to fix it without spending approx. $300 per door. The windows are now held up by scotch tape.
The contact owns a 2004 Jeep Liberty. The contact stated that the door motor makes grinding noises. The cause of the noises could not be determined. He discovered a metal-ribbed piece protruding from the interior door that housed a cable. The contact took the door apart and discovered that the cable snapped from its housing. The window was also malfunctioning. The VIN was unknown. The failure and current mileages were less than 60,000.
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- Waco, TX, USA