This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Jeep Liberty. The contact stated that after making a left turn, the front driver-side wheel detached and no warning lights were illuminated. The vehicle was then towed to an independent mechanic where it was diagnosed that the lower ball joints, the upper control arms, and the axle had to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 85,439.
The contact owns a 2004 Jeep Liberty. While backing out of a parking space at 5 mph, the contact heard a loud thumping and grinding noise. The steering wheel became very difficult to maneuver. Upon further investigation, the contact noticed the vehicle was resting low on the front driver side. The vehicle was towed to a local mechanic where it was diagnosed that the driver side lower ball joint needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 200,000.
The contact owns a 2004 Jeep Liberty. The contact stated that while driving approximately 30 mph, the front lower ball joint fractured and an abnormal noise emitted from the front of the vehicle. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The contact believed that the failure was directly related to NHTSA campaign number: 12V085000 (suspension). The manufacturer was made aware. The failure mileage was 122,000.
The contact owns a 2004 Jeep Liberty. The contact stated that while driving at 35 mph, the steering wheel became difficult to maneuver. The vehicle was merged to the side of the road and after inspecting it the contact noticed the front passenger ball joint was fractured. The vehicle had not been repaired. The contact received a notification for recall NHTSA campaign number 12E047000 (suspension). However, the parts needed for the recall repairs were not available. The manufacturer was made aware of the failure. The approximate failure mileage was 140,000.
2004 Jeep Liberty. Consumer states vehicle front end fell to the ground while stopped at a light. The consumer had the vehicle towed where they repaired the lower ball joint and upper control arm and ball joint on the driver's side. The consumer stated a recall was issued. However, he never received a recall notice. Recall #06V288000
2004 Jeep Liberty. Consumer writes in regards to vehicle ball joints the consumer stated the lower ball joints were replaced. The consumer is seeking reimbursement, since a recall was issued.
The contact owns a 2004 Jeep Liberty. When he attempted to exit his driveway, the right front ball joint failed. The vehicle was towed to a local repair facility and the axle was replaced at an expense of $280. The manufacturer was notified; however, a representative stated that the lower ball joint was repaired in 2007 under recall 06V288000 (suspension: Front: Control arm: Lower ball joint). The failure mileage was 49,800. The current mileage was 50,200.
The contact owns a 2004 Jeep Liberty. While driving approximately 50 mph, the contact noticed that the vehicle was pulling to the right. The failure occurred each time the vehicle was driven. He was informed of NHTSA campaign id number 06V288000 (suspension:front:control arm:lower ball joint) and took the vehicle to a mechanic to have the front end aligned. The mechanic stated that they could not align the front end because the ball joints were defective. The contact took the vehicle to the dealer and they repaired the vehicle according to the recall, but did not align the vehicle. The contact felt that after such a repair, the alignment was necessary and should have been included in the recall repair. The manufacturer has not been notified. The current and failure mileages were approximately 93,000. Updated 03/09/09.
The contact owns a 2004 Jeep Liberty. The contact received a recall notice for NHTSA campaign id number (suspension:front:control arm:lower ball joint) in March of 2007. He has called the dealer and manufacturer on several occasions to have the recall repair performed; however, the dealer has yet to call him back regarding an appointment. Daimler Chrysler stated that nothing could be done. There had been no failure to date. The current mileage was 43,000. Updated 02-14-08.
The contact owns a 2004 Jeep Liberty. The contact received a recall notice for the lower ball joints (NHTSA campaign id 06V288000). As of January 16, 2008, the dealer had not repaired the vehicle. The current mileage was 42,000 and there had been no failure to date.
Contacted this website 8/7/07 regarding dealer refusal to comply with recall notice sent to me regarding 2004 Jeep Liberty (ODI number) 10198796. Would appreciate any information about what has been done or is being done to rectify this situation. Thank you.
2004 Jeep Liberty with recall on the ball joints. Consumer states that the dealer said they would call him in 6 -8 weeks when the parts arrived. He states he has not heard from them and has tried to contact them but no one will help him. The consumer stated on Sept 11, 2007 while making a left turn, the vehicle suddenly made a 180 degree turn for no apparent reason.
The contact owns a 2004 Jeep Liberty. The contact received a recall notice for the suspension: Front: Control arm: Lower ball joint (NHTSA campaign id number 06V288000) in November of 2006. The dealer stated that they would put her name on the waiting list. As of January 2, 2008, the dealer had not repaired the vehicle. The contact felt that the wait time for the recall repair was excessive. There had been no failure to date. The current mileage was 64,000.
The contact owns a 2004 Jeep Liberty. While driving between 30-40 mph, the lower ball joints made a thumping sound and fell from the vehicle. The vehicle was towed to the contact's residence. Her husband placed the lower ball joint back on the vehicle. The contact called the dealer and was informed that there was a safety recall on the lower ball joints. She scheduled an appointment and took her vehicle in on the appointed date and time. She waited for one and a half hours and was advised to schedule another appointment for a time when she could leave the vehicle at the dealer. She was informed that it was fine for her to drive her vehicle. While driving home, she heard a splash against the tire wheel. The boot that holds the grease busted. The vehicle is currently parked in front of her home. The purchase date and recall number were unknown. The current and failure mileages were 82,000.
2004 Jeep Liberty recall repair for lower ball joints. Customer states that they were placed on a waiting list in January of 2007. In July customer received another notice. Dealer said they were now #500 on the waiting list.
2004 Jeep Liberty recall for lower ball joint repair. Customer stated that the dealership placed her on a waiting list. Customer also states that they have been on this waiting list since March 30, 2007. The consumer stated received a recall on the lower ball joint for her specific vehicle but the recall has not been performed as of yet due to the fact the dealer does not have the parts to perform the recall. The consumer stated purchased a new tire and have the tires rotated to fix the problem but the new tire did not help. The consumer stated contacted dealer who informed her they have not received the part as of yet. The consumer further stated contacted daimler Chrysler who would contact the dealer to upgrade the consumers order. The consumer stated was informed to contact another local dealer to no avail. The consumer is requesting help with the recall for this vehicle.
The contact owns a 2004 Jeep Liberty. While driving 10 mph, the contact lost control of the vehicle but was able to control the steering wheel and pull over. She heard a loud thumping noise coming from the driver side of the vehicle. Triple a removed the tire and stated that the failure was caused by the lower ball joints. The VIN was unknown. The current and failure mileages were 68,000.
The contact owns a 2004 Jeep Liberty. While driving approximately 40 mph, the vehicle pulled to the right and the steering began to fail. The contact attempted to have the lower ball joint recall repaired in March of 2007. She also received an F23 recall letter on July 24, 2007. The Jeep dealer stated that they did not have any parts available. The contact is aware of the risk involved while driving the vehicle. The failure mileage was 41,000 and current mileage was 42,000.
A D V E R T I S E M E N T S
- South Plainfield, NJ, USA