This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Jeep Liberty. While driving 45 mph the vehicle produced a grinding sound while turning and driving in reverse through snow and ice. The dealer stated that therewas a four page waiting list, and was unable to give the contact an estimated time for repairs. The contact was aware of the safety risk involved. The vehiclewas the contact's only means of transportation. The current mileage was 48,000, and the failure mileage was 32,000.
Jeep Liberty customer is requesting reimbursement of the cost of car repair and car rental related to car accident/crash caused by the loss of steering control** the consumer received a recall notice in the mail regarding the ball joints..
- the contact received her 2004 Jeep Liberty lower ball joint recall (06V288000) on January 1, 2007 and Chrysler is not honoring the recall and getting the repair processed in a timely manor. The contact stated that this was her only vehicle. There are only 3 parts per week being disbursed to each dealer.
The contact owns a 2004 Jeep Liberty. The contact called concerning recall notice # 06V288000 regarding the lower ball joint. The dealer stated that repair work could start no earlier than 4-6 months. The current and failure mileage were 18000.
- the contact called regarding the 2004 Chrysler Jeep Liberty. The contact received recall 06V288000. The contact was number 165 on the waiting list. The contact has been on the list between 6-8 weeks. She had the vehicle inspected, and was told that the lower ball joint needed to be replaced. The current mileage was 26,000. There had been no failures to date.
The contact owns a 2004 Jeep Liberty. Contact received recall notice 06V288000. Chrysler stated that she was number 80 on the waiting list. There were no failures at this time.
- the contactwns a 2004 Jeep Liberty. The contact received recall O6V288000 regarding lower ball joint. The contact called the dealership in her area, and they stated that it C ould take months in order for them to set up a service repair for the recall, but could not give an estimate. The vehicle had no failures to date. The current mileage was 54,000.
2004 Jeep Liberty with a recall on ball joints customer is asking did NHTSA say that each dealer only gets 3 sets per week* the consumer has been waiting for parts since December 2006.
- the contact stated that the 2004 Jeep Liberty with 25000 current mileag) did not have the ball joint problem. The complaintwas that he had not gotten any feed back in three weeks pertaining to how long it would take to honor the recall.
Daimler Chrysler will not reimburse me for a front end alignment performed at the time of a safety recall for ball joints. A safety recall for defective ball joints was mandated by the NHTSA on Jeep Liberty's. ball joint failure can result in loss of steering control and crash. To determine proper installation on new parts and correct position a front end alignment is necessary. Further information is available.
Jeep Liberty customer has concerns about recall F-23 lower ball joints customer wants reimbursement for rent a car due to shop waiting list to fixing car*
Safety recall notice F23- lower ball joints received on 12/27/2006. Contacted daimler Chrysler to schedule repairs. At this time we are on a waiting list and currently #34 on the list to have repairs made. Our vehicle has been parked since 12/27/06 and its now 2/27/07. We are a state Agency and depend on the use of our fleet vehicles for daily use. I have 250 staff asking about this vehicle daily. I would like some resolve in getting it fixed. Thank you.
I have a 2004 Jeep Liberty that has a safety recall F23-lower ball joints. I called a dealer for a appointment on 12-13-2006, was told there is a waiting list, I called again on 1-12-2007 to find out why I was not being called to fix my recalled car. I was told they do two cars a week and it will be a long wait, it is now 2-25-2007, what's the problem, is this not a safety concern?
Received a recall for Jeep Liberty for lower ball joint, on the recall it states "this can cause the ball joint to corrode and separate. Ball joint separation can result in a loss of steering control and could cause a crash without prior warning." I called the dealer and the parts are on 3-6 month back order. I would think something this dangerous would not be delayed this long.
I have gotten numerous notices regarding the lower ball joints on my 2004 Jeep Liberty saying they can corrode or separate and result in loss of steering. I've been calling the dealer I use (mancari's of orland hills) since November 2006 to get this fixed and I keep getting told the parts are backordered, or they are only getting a couple in at a time and I am on a waiting list! this has been going on for 3 months!! if this can cause a crash why are the parts not being made available?
I recently received notification of a safety recall for my 2004 Jeep Liberty with regard to the lower ball joints. The problem is that water may enter into the front suspension lower ball joints on my Jeep. This can cause the ball joint to corrode and separate. Ball joint separation can result in a loss of steering control and could cause a crash without prior warning. I contacted my dealership in order to get the part ordered and line up an appointment to have the repairs completed. The dealership was contacted on 01/24/07..the day after I first received notification of the safety issue. They informed me that they would order the part and call me to set up an appointment to as soon as the part came in. I had not heard from the dealership, so I called them on 02/13/07 to inquire about the "ordered" part. There was no record of a part being ordered. Therefore, I placed the order again on that day and asked if someone could call me back to give me an idea of when I could be scheduled for an appointment and how long it would take for the part to come in. I have not been contacted since that last call. I was told by the phone attendant at the dealership that the manufacturer is only sending the service area 3 ball joints at a time--and that is why its taking so long for me to be serviced. I asked the attendant how serious was this recall and if I was in any danger. She asked me if my car was operating properly and I told her yes to my knowledge it was, and she told me that I was probably ok. I would really like to know why it is taking so long to have my car serviced and should the dealerships be taking such a cavalier approach to this recall?
A D V E R T I S E M E N T S
- Alderson , WV, USA