This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle vibrates at any speed and worsens upon braking. Have had alignment done 3 times and alignment keeps failing. Tires are all new. Have had the camber and casters replaced in front, did not help vibration. Brakes have been replaced, vibration persists. Vibration is so powerful upon braking that sterring wheel bounces out of my hands. The vibration when driving sounds like I have a flat tire.
The contact owns a 2004 Jeep Liberty. The contact stated that while driving approximately 70 mph, the vehicle began to wobble and vibrate. The contact indicated that when reducing the vehicle speed, the wobbling and vibration increased. The vehicle was taken to the dealer who diagnosed that the rear lower control arm, ball joints and bushings were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 219,000.
My brake lights keep burning out, I have replaced the entire light housing on both sides and now the passenger side brake light has burned out 3 threes times again and the socket that houses the light bulb is burned again after replacing the entire unit last summer.also epecially when it is cold my car doesn't feel like it has any suspension, it makes noises when ever I go over a bump, I have complained about this ever since I bought car brand new to the dealer and they told me nothing is wrong.
The contact owns a 2004 Jeep Liberty. The contact stated that while driving at 5 mph, the vehicle made an abnormal noise when driving over a bump. The failure recurred multiple times. The vehicle was taken to the dealer. The technician diagnosed that the upper ball joint needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 63,230.
- Wilimntgon, NC, USA
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The contact owns a 2004 Jeep Liberty. While driving at an unknown speed, the vehicle slid from left to right without warning. In addition, the vehicle jerked and failed to accelerate over 40 mph. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 12V085000 (suspension). The manufacturer was not notified of the failure. The failure mileage was 165,000.
This vehicle is giving me a bunch of problem in the suspension, the first problem is with the front wheel ball joints which is a recall, I took it to the dealer and they said it was fixed years ago but how can it be fixed and still defective? they accept the condition and were willing to repair but only the lower ball joints but they said I have to pay for the upper ball joints which is over $1000, I did not do it and the car drives very unsafe, there is a heavy vibration in the wheel when driving over 30 miles, also the back tires got worn out every 2 months and I have to change them and they said will call me when the part from the fuel tank will be available to change it but hasn't happen yet in more than 5 months.
The contact owns a 2004 Jeep Liberty. The contact stated while having maintenance performed by the dealer, the technician notified the contact that the front and rear control arms and ball joints were corroded. In addition, the contact mentioned that the power steering and gasket valve covers had to be replaced multiple times for a recurring failure. The manufacturer was not notified of the failure. The approximate failure mileage was 164,000.
All problems happened on city streets no more than 15/20 miles per hour, I cannot imagine what would've happened on the freeway. 1) since October (do not recall date) the fishtailing has happened 2 times like it was on ice. 2) once slid to the left almost 1/2 circle; 3) spinning and not advancing/going forward has happened many times even before the first fishtailing incident (for a few years now) and it happens going up a hill or when trying to go forward after stopping on stop/light, the tires spins.
The contact owns a 2004 Jeep Liberty. The contact stated that while driving approximately 30 mph, the front lower ball joint fractured and an abnormal noise emitted from the front of the vehicle. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The contact believed that the failure was directly related to NHTSA campaign number: 12V085000 (suspension). The manufacturer was made aware. The failure mileage was 122,000.
The contact owns a 2004 Jeep Liberty. The contact stated that NHTSA campaign number: 13V252000 (fuel system, gasoline, structure), NHTSA campaign number: 12E047000 (suspension) and NHTSA campaign number: 12V085000 (suspension) exceeded a reasonable amount of time for the recall repair. The dealer stated that the manufacturer was not releasing the recall part to the dealers. The vehicle was not repaired. The manufacturer was not made aware of the delay. The contact had not experienced a failure.
Two occupants in car driving 2004 Liberty limited on city street, heard loud popping noise and rear of car began fishtailing uncontrollably like it was on ice. Pulled car off of road and car was towed to independent dealer. Inspection by mechanic revealed that left rear control arm had snapped completely through due to corrosion and right rear control arm was almost corroded through. Pictures show that the part the control arm is attached to has little or no corrosion. Wife contacted Chrysler recall center. Representative stated that Virginia is not included in the recall for this failure. Washington, DC and West Virginia are included in the recall. Washington DC is only 15 miles from where the car is kept in Virginia. This does not make sense that Virginia is not included in the recall. Contacted Chrysler recall center again and they will be sending an inspector out to examine the failure. Recall representative seemed very concerned that no one was injured. There was no warning or difficulty in handling before this failure occurred. Most certainly would have been a different outcome at beltway speeds.
The contact owns a 2004 Jeep Liberty. The contact stated that while driving approximately 40 mph, another driver noticed that the rear driver's side wheel was wobbling. The independent mechanic diagnosed that the rear lower arms needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Recall #L27 recall issued to "northern states" for the effect of salt on lower rear arms. I live in ruidoso New Mexico in a snow/salt area at 7,000 foot elevation. I almost had a wreck with the lower rear arms malfunctioning. I had the car repaired and then found out there was a recall issued years before. Chrysler has refused to pay the invoice for fixing the lower rear arms. They claim the recall is for "northern states" only. Sorry, this appears to be a Chrysler financial decision. Since they admit that salt can negatively effect the lower rear arms, the error seems to be Chrysler defining where in the country there are heavy salt/snow winters. I am simply thankful we did not have a wreck and want reimbursement for the repair. I feel it is grave mistake not to have the recall apply to Jeep Liberty 2014. If the car is not in a salt/snow area there should be no reason for recall repairs. If a car is used in a salt/snow area anywhere in the United States and it is impacted by salt then the recall repair should be completed. And--it is the right thing to do.
My complaint is with the Chrysler recall N46/nhsta 13V-252. I received two (2) recalls -one last Dec. 2013 and in August 2014 for the rear structure reinforcement. I called 2jeep/Chrysler dealers and was told that they were only provided 5 trailer hitches and had a waiting list of 55. I was told to call back in mid-September. This recall is a joke. I called Chrysler recall asst. Center and spoke with taylor and was told that the trailer hitches were still being manufactured and that the hitches and subsequent repairs should be done within two (2) years. This is unacceptable. I was told when I got the first recall notice to wait for the second that the parts would be available and they are not. I believe Chrysler is not acting in good faith to its customers and has no intention of replacing the recalled items. I believe that they are just waiting for the Jeep in question to disappear and go to junk yards. They have no intention in fixing the problem. The problem with the rear structure reinforcement is just too expensive for them to fix. I feel right now that the end result of this recall that only 10% of the Jeep in question will actually be repaired. I have never gone through such a long, deceitful recall before. I have zero faith in Chrysler doing the right thing without another governmental court order.
When on vacation getting ready to drive back home from nc to NY turning into a parking lot the right front ball joint snapped. We had to have the vehicle towed to have it repaired only to find out when we arrived home and I looked up online that there had been an previous recall on this that I was never notified of. The repair tech ripped the "better brand" more expensive moog brand boot when he put it on and didn't tell us. We didn't find out until arriving home & then we had to take it to another shop 45 min away to have it repaired again.. if we had been notified previously we would have had this taken care of prior to and had it fixed the right way. Thankfully we were pulling into a gas station parking lot at the time of the incident and not 20 min later when we were driving 65 mph down the highway or this could have caused a serious accident.
Since I received the first notice of the recall for my Jeep Liberty purchased new and still drive I attempted to get it repaired at a Chrysler dealer more than four times and four times telling me they were out of parts and I will receive a letter telling me when to bring it in, none of them took any of my information and wanted to put me on a waiting list of any kind. This last time the place nearest my home was the last straw, the service manager jeff carnival at crystal automotive at 143 cortez blvd in brooksville, Florida 34613. Got downright nasty with me. I suggest he would not have taken such liberties if I wasn't 72 years old and disabled. Of course I left since accomplishing nothing again. Do you have the ability to help me out with this ongoing problem. Its really been a long time getting this done. You can assure Chrysler if such a incident should occur where my wife and I are injured. My family will surely sue them for neglect and injuries. Really mad about the treatment I have been receiving.
The contact owns a 2004 Jeep Liberty. The contact stated that while driving at 35 mph, the steering wheel became difficult to maneuver. The vehicle was merged to the side of the road and after inspecting it the contact noticed the front passenger ball joint was fractured. The vehicle had not been repaired. The contact received a notification for recall NHTSA campaign number 12E047000 (suspension). However, the parts needed for the recall repairs were not available. The manufacturer was made aware of the failure. The approximate failure mileage was 140,000.
A D V E R T I S E M E N T S
- Byron, NY, USA