This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Email to jack danielson from constituent regarding her 2004 Jeep Liberty which was purchased after the 2006 recall relative to front ball joints and now is experiencing problems and is seeking help.
Ball joints are worn down, if they slip control will be lost of the car. Ball joints are unusually worn down for my car with such little miles out onto it.
The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 18V278000 (suspension). The contact called South pointe Chrysler Jeep Dodge Ram at 918-584-1481 (located at 9240 S memorial dr, tulsa, ok 74133) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect for both recalls. Consumer stated the safety recall on the rear lower control arms could be defective due to excessive corrosion eventually resulting in cracking.
2004 Jeep Liberty. Consumer writes in regards to corrosion of rear lower control arms. The consumer stated the recall repair on the vehicle had not been completed.
- Santa Rosa, CA, USA
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The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign number: 18V278000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Southland Chrysler Inc (1096 us-280, cordele, ga 31015, (229) 273-3473) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2004 Jeep Liberty. The contact received a recall notification for NHTSA campaign number: 18V278000 (suspension); however, the parts were not available. The dealer (lithia Chrysler Jeep of reno, located at 3223 mill St, reno, nv 89502, 775-501-8593) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I contacted the dealership after my car demonstrated issues related to a recall. They never follow up. They just keep saying they will reach out and thendon't. I lost control of the back end when I make a right hand turn.
Have not been notified of any recalls and when I called the dealer they said I didnt have any recalls but when I check in the date base it said I had two recalls; I would like to get notified of the recalls by a dealership.
The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign number: 18V278000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lawton Chrysler Jeep Dodge Ram (215 SE interstate drive, lawton, Oklahoma 73501, (580) 350-6000) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
The contact owns a 2004 Jeep Liberty. While driving and making turns, the steering wheel made a loud grinding noise. The noise was also heard when the brake pedal was depressed. There were no warning indicators illuminated. The contact received notification of NHTSA campaign number: 18V278000 (suspension); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called crown Chrysler Dodge Jeep Ram greensboro at (336) 790-9850 (located at 3710 w wendover ave, greensboro, nc 27407) and was informed that the part was not available. The manufacturer was notified and did not assist. The approximate failure mileage was 40,000. Parts distribution disconnect.
The contact owns a 2004 Jeep Liberty. The contact took the vehicle to chapman Dodge Chrysler Jeep Ram (3800 N 89th St, scottsdale, AZ 85251, (480) 424-3559) to be repaired per NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 18V278000 (suspension). After the vehicle was inspected by the dealer, the contact was promised a call back. The contact stated that his calls had not been returned in over three weeks. The manufacturer was not contacted. The failure mileage was unknown.
The contact owns a 2004 Jeep Liberty. The contact received a recall notice for NHTSA campaign number: 18V278000 (suspension). While driving 50 mph, the vehicle veered to the right and crashed into a guardrail. There were no warning indicators illuminated. The contact sustained bruises and the passenger sustained back injuries; however, medical attention was not required. A police report was filed. The vehicle was towed to the contact's residence. The contact called a local dealer (autonation Chrysler Dodge Jeep Ram and Fiat columbus, 3000 N lake pkwy ste 100, columbus, ga (706) 522-2116) and was informed that the parts were unavailable and on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 150,000. Parts distribution disconnect. * consumer stated I was driving on the highway and all at once the vehicle veered to the right and hit a guardrail, it was no light that came on or anything. I got some brusies and passenger back injuries but one didn't go to the er. Consumer took the Jeep dealership and had the Jeep inspected it was not the suspension. From July to now the parts have not been order and I don't need them now because the Jeep is not fixable. The airbags did not deploy. Updated 10/26/18
When I went in for a recall on 08/03/2018 for my vehicles lower control arms I was informed that my upper and lower passenger ball joints were very loose and corroded. My lower ball joints have apparently been replaced before in a recall in 2006. When I left the dealership my vehicle seemed fine until I took a right turn and heard loose parts bumping around on the right hand side. I have gotten another mechanics opinion on this and the upper and lower ball joints are loose/ broken even after this recall was performed to my vehicle.
The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign number: 18V278000 (suspension); however, the parts to do the recall repair were unavailable. The dealer (superior Dodge Chrysler Jeep Ram, 1201 exchange ave, conway, ar 72032, 501-329-2661) was contacted and confirmed that the parts were unavailable for the recall repair. The manufacturer was contacted and also confirmed that the parts were not available for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2004 Jeep Liberty. The contact received a recall notice for NHTSA campaign number: 18V278000 (suspension). The contact called the dealer (pat clemons, Inc. 1720 S marshall St, boone, ia 50036, (515) 432-5150) to order the parts for the repair and was laughed at by the service manager. The contact called a second unknown dealer who stated that pat clemons, Inc. Ordered the parts assigned to the VIN and they would have to order and ship the parts to their business. The contact attempted to contact the pat clemons dealer several times to retrieve the parts. The contact felt that he had been lied to and given the run around by the pat clemons dealer while driving with an outstanding recall associated with the vehicle. The vehicle was not repaired. The contact had not experienced a failure.
The contact owns a 2004 Jeep Liberty. The contact called tim short Chrysler at (606) 436-2277 (located at 270 fitz gilbert rd, hazard, ky 41701) in mid June of 2018 regarding NHTSA campaign number: 18V278000 (suspension). The dealer stated that the parts were unavailable and only four parts could be ordered at a time. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated got the part for the Jeep 8/31/18
The contact owns a 2004 Jeep Liberty. While driving at low speeds, the control arm detached and punctured the front driver side wheel. The failure occurred without warning. The vehicle was towed to herbert's town and country Chrysler Dodge Jeep Ram (1155 E bert kouns industrial loop, shreveport, la) where it was diagnosed that the failure was due to NHTSA campaign number: 06V288000 (suspension); however, the recall repair had been previously performed. The technician stated that the failure was due to wear and tear. The manufacturer was notified and did not assist. The failure mileage was not provided.
A D V E R T I S E M E N T S
- Henderson, KY, USA