This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Noticed that one power steering hose was pressing up against the plastic fan shroud. Inspected the hose and found that sharp edge of the fan shroud was cutting into the hose. The hose developed a small leak of power steering fluid. Had car into dealer for an oil change and asked the technician to inspect the hose. He confirmed that the shroud had cut into the hose. The hose was replaced and correctly located away from the shroud. This was a factory error in that the hose should not had been installed up against the plastic fan shroud. Undetected the end result would have been an unexpected rupture of the hose and loss of power steering fluid, and steering ability.
The contact owns a 2004 Jeep Liberty. While turning left at 5 mph, the vehicle began swerving from left to right. The contact lost control of the vehicle for fifteen seconds, but then it began to drive normally. The vehicle was not diagnosed by the dealer. The powertrain was unknown. The current mileage was 40,446 and failure mileage was 35,000.
Loss of control of vehicle on entrance ramp to highway. Vehicle pulled hard to the left, ended up coming to a stop facing on coming traffic. Dealer couldn't find anything wrong, components involved in previous recall had already been replaced.
: the contact stated the vehicle lost control at 50 mph causing the vehicle to crash into an embankment. No injuries were sustained. A police report was taken. The contact expressed that the steering may have been the cause of the accident. The vehicle had not been to a service dealer.
With no warning whatsoever, the left front lower ball joint on my vehicle broke while I was backing out of a parking space. The vehicle did not make any unusual noises nor were there any noticeable problems prior to the part breaking. When the ball joint broke, the wheel was also damaged. When I had the vehicle towed into a Jeep dealer, I was informed that there was a recall on 2003 Jeep Liberty's for this problem, but no recall had been issued on the 2004 model. The mechanics at the dealership told me that this part should be expected to last much more than the 1 year, 9 months & 40,000 miles of my vehicle life. My extended warranty covered the cost of replacing both front ball joints (except for a $100 deductible) and I had to pay to replace the damaged wheel. ($317.55). We were away from home and had stopped for something to eat at the time this happened. Just think of the possibilities if we were enroute or returning via the expressways at speeds between 55 and 70 mph. I have contacted daimler/Chrysler customer care and they seem unwilling to discuss this possible defect on this vehicle.
1. transmission downshifts hard when decelerating to a stop 2. steering gear replaced 3. after item 2, left (driver) side front lower ball joint broke.
I discovered the recall on Jeep Liberty on your web page. I contacted Jeep and they deny any knowledge of a recall. My vehicle was manufactured 7/02 and clearly falls into the specified time frame on your web page but Jeep denies this. My vehicle was involved in an accident in September because my fiancee swerved to avoid a collision with another vehicle and all of a sudden she could not steer the vehicle. The body shop had to replace several steering components. I advised Jeep of this and they still deny any knowledge of a recall and said that my vehicl ewas not involved in any recalls.
A D V E R T I S E M E N T S
- Belford, NJ, USA