This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Jeep Liberty. The contact stated received notifications of NHTSA Campaign Numbers: 06V288000 (Suspension), 13V252000 (Fuel System, Gasoline, Structure), and 18V278000 (Suspension). The contact scheduled a recall repair appointment, and after arriving at the dealer, was informed that parts were not yet available for the recall repairs. The dealer suggested that the appointment be rescheduled. The appointment was rescheduled. The contact stated while driving at an undisclosed speed, the ball joints fractured. The vehicle was towed to the dealer. The contact stated that the dealer had the vehicle for almost a month before the contact was advised that the recall repairs could not be completed due to other vehicle failures. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,674. Parts distribution disconnect.
The contact owns a 2004 Jeep Liberty. The contact stated that after placing fuel into the vehicle, the fuel spewed out of the fuel tank. Due to the failure, the contact was unable to place fuel into the fuel tank. The contact had taken the vehicle to an independent mechanic where minor repairs were made to the vehicle however, he was unable to determine the cause for the failure however, the failure persisted. The contact attempted to reach the manufacturer but was unable to speak with a representative. The vehicle was not repaired. The failure mileage was approximately 130,000.
The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 18V278000 (suspension). The contact called South pointe Chrysler Jeep Dodge Ram at 918-584-1481 (located at 9240 S memorial dr, tulsa, ok 74133) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect for both recalls. Consumer stated the safety recall on the rear lower control arms could be defective due to excessive corrosion eventually resulting in cracking.
The contact owns a 2004 Jeep Liberty. The contact took the vehicle to chapman Dodge Chrysler Jeep Ram (3800 N 89th St, scottsdale, AZ 85251, (480) 424-3559) to be repaired per NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 18V278000 (suspension). After the vehicle was inspected by the dealer, the contact was promised a call back. The contact stated that his calls had not been returned in over three weeks. The manufacturer was not contacted. The failure mileage was unknown.
2004 Jeep Liberty. Consumer writes in regards to vehicle gas tank repair issues. The consumer was informed the gas tank was lying on the ground, when she arrived at the gas station to get gas.
- Curtiss, WI, USA
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The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. MA 10/6. updated 3/28/2016
The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) and the dealer stated that the frame had extensive rust and needed to be replaced by the contact to receive the recall repair. The dealer refused to supply the oem trailer hitch unless the contact replaced the framing. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown. Updated 7/21/15
2004 Jeep Liberty. Consumer writes in regards to trailer hitch reimbursement. The consumer stated he has been waiting over a year, for reimbursement. Recall # 13V252000.
The contact owns a 2004 Jeep Liberty. The contact stated that the recall notice for NHTSA campaign number 13V252000 (fuel system) was received in January of 2014. The dealer was contacted on multiple occasions and was informed that the part needed to repair the vehicle was not available and no estimated time for receiving the part could be provided. The VIN was not available. The contact had not experienced a failure....updated 05/14/15 the consumer stated the vehicle was repaired. Updated 05/26/15
The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure. Updated 3/31/15 the consumer stated the issue was resolved as of February 18, 2015. The trailer hitch was installed. Updated 6/24/2015
The contact owns a 2004 Jeep Liberty. The contact received a notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 03/17/15 the consumer stated the part was installed on Feb 19, 2015. Updated 03/23/15.
I brought the vehicle to the local dealer for the trailer hitch recall 2 years ago. I have been continuously told parts are not available. Last Tuesday 12-16 I forced the issue with the dealer for an appointment for Friday 12-19. When I went to pick up the vehicle, I was told I don't qualify because the vehicle has some corrosion. If the recall was performed when it should have been, I would have been covered. This appears to be a way for Jeep to shirk its obligations. If there is any repair needed before performing the recall, it should be Jeep's responsibility, not mine...updated 05/14/15 updated 9/11/2017
The contact owns a 2004 Jeep Liberty. The contact received a notification for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Recently I heard on the news that only 3% of recalls have been repaired. Fyi. On 10/22/ 14 I called sea view Jeep in ocean, NJ for recall repair. I was told since I didn't buy my Jeep from them I would be put on a list as they were doing repairs their customers first. Thinking, I called Chrysler Corp.on 10/23/14 and spoke with [xxx] who made a 3 way call to sea view and confirmed my conversation that I would have to be put on a list. [xxx], from Chrysler Corp, set up an appoint with another dealer who accommodated me very well. Still being on sea view list since 10/22/14, I still have not been called. I being a senior citizen living on social security and a very small pension, bring this incident to your attention in the event there is a whistle blower reward due me or at least a reward from Chrysler corporation. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)....updated 05/14/15 updated 10/22/15. Updated 9/7/2017
The contact owns a 2004 Jeep Liberty. The contact received a recall notice for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) and stated that the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Jeep Liberty. The contact stated that while installing an oem towing hitch, as directed under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure), an unknown component connected to the towing assembly became fractured and prevented the recall repair from being able to be performed successfully. The manufacturer and the engineering department were contacted and advised that it was possible to repair the vehicle. The approximate failure mileage was 107,801.
My vehicle is under safety recall. I contacted walser Jeep back around April / may? set up appointment for me to bring in to fix but when I got there they did not have any replacement parts. They told me they would call me when they arrive. I waited approx. 1 month and called them they said Chrysler would get back to me when parts were ready. I have not heard from anyone since then and just received another recall notice for the same repair. Walser Jeep in St. Louis park, mn does not have any parts and can not fix my vehicle I do not know where to go next. Recall notification code: N46.
The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Lawsonville, NC, USA