This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2003 Jeep Liberty with lower ball joint problems. Customer states that she never received the recall for the lower ball joint repair. She ended up breaking down on the road, and Chrysler will not refund her. The consumer stated while driving, the left front wheel became loose and fell of the vehicle. The manufacturer stated the way the consumer went about having the vehicle repaired negated any reason for them to consider reimbursement. The dealer also found play in the left front outer tie rod and left front axle boot.
The contact owns a 2003 Jeep Liberty. The contact received recall notice#06V288000: Suspension:front:control arm:lower ball joint in February. The mechanic stated that there was damage to the tie rod and steering knuckle. The dealer stated that they would repair the vehicle at no charge; however, they advised her at the appointment that she was responsible for paying $600 to repair it. The dealer also stated that the recall repairs are only related to the lower ball joints. The failure mileage was 77,000 and the current mileage was 77,310. The dealer stated replaced left outer tie rod, left knuckle, wheel speed sensor, and fixed hub assembly. The consumer provided invoices of repairs for vehicle. Updated 07/05/07
Have recall on my Jeep Liberty 06V288000 it was issued in Aug 2006 it is now Dec 2006 the manufacture has not made the parts available to the customer. I call each week and they state part will be shipped and we will call you when we have them. If this was bad enough to have a recall the manufacture should make the parts available.
2003 Jeep Liberty, left lower ball joint separated causing wheel to nearly separate from vehicle. Vehicle repaired by Chrysler. Since repair there has been loud noise when steering wheel is turned. Brought back to repair facility to be inspected. Informed that the lower control arm bushings cracked causing failure. This seems to be related to another material defect as the control arm sleeves are pressed as were the ball joints. I contacted Chrysler and they stated there is no recall at this time. The vehicle is three years old and for two major material failures at the same time seems to be a serious problem. Is there any others who have complained of this problem?
A clunking noise in the front end of the vehicle. Took it to the dealer last year and they said they couldn't find anything. Wrong. Currently, took vehicle to an independent mechanic, who determined it was the tie rod end on the right front side. Vehicle was out of warranty.
A D V E R T I S E M E N T S
- Philadelphia, PA, USA