This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Wednesday December 20 2017, my wife and I were driving East on hwy 10 during snowy conditions, when we hit black ice at 50 mph. The vehicle spun 360 and hit a guard rail at 40-45 mph. The airbags in the vehicle did not deploy resulting major injuries to my wife (passenger) broken sternum and right broken tibia, which was corrected with major surgery and rehabilitation. The roads were snowy, traffic was at 45-50mph in a 60 mph speed limit zone. The accident happened on hwy10 E and ferry St in anoka Minnesota. The Jeep Liberty is totaled and my wife is suffering from injuries would have been severe, would the safety airbags had deployed and kept my wife from moving forward into the dash.
I took my vehicle to the dealership to have the orc module replaced as part of recall campaing R06. The service writer informed me that after R/R of orc, they had to replace the front impact sensors, which was not part of the recall, and afterwards they could not communicate with the orc and it would cost me $100 or so to have issue diagnosed. I couldn't afford it and now have no air bags. Also after leaving the dealership I noticed the pass. Seatbelt is in a constant locked position while the drivers side seat belt never locks even when brakes are applied. Fca said I wld need to pay for the diagnosis & if found to be related to the orc recall fca would reimburse me but I can't afford the diagnosis fee. So now I have to drive a vehicle with no air bags and no seat belts. How can this be considered a remedy to a recall situation" fca stated that it did sound like it would be related to the orc recall. If that is the case why should I have to pay for the diagnosis? it doesn't sound like to me that fca truly cares about the safety of their customers. Is there anything that can be done to get this rectified without cost to the customer" this happened in may of 2016 & I didn't know I could report the incident to anyone or should even question it until I spoke with a neighbor who used to work for a dealership who advised me to look into the issue further as he said it didn't sound right to him.
2003 Jeep Liberty. Consumer writes in regards to occupant restraint control module safety recall. The consumer stated the vehicle was taken into have the repairs completed, but the dealer was unaware which module was needed for the replacement. The dealer charged a fee to diagnose the failure. The consumer declined. Updated 10/03/2017
The contact owns a 2003 Jeep Liberty. The contact stated that their vehicle was previously included in an unknown recall for the air bags. Prior to receiving the repair, the air bags deployed without warning or impact. The contact stated that the air bags were replaced; however, due to the deployment, the seat belt warning indicator was currently illuminated. The contact took the vehicle to the ed voyles Chrysler Jeep dealer in marietta, ga where it was diagnosed that the seat belt pretensioner failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 280,000.
The contact owns a 2003 Jeep Liberty. While the vehicle was stationary, the passenger and driver's side air bags deployed without warning or impact. The contact sustained a chemical burn and an abrasion to the left arm, from the wrist down to the elbow. Medical attention was required. The contact was informed of NHTSA campaign number: 15V046000 (air bags) by medical staff. An unknown Chrysler dealer located in Michigan (recall department) was made aware of the issue and referred the contact to the manufacturer. The manufacturer was made aware of the issue and stated that the contact would have to pay to replace the air bags, and that only the roc module should be replaced under the recall. The contact's insurance company stated that the repair would not be covered because the vehicle was under recall. The failure mileage was 140,000.
- Plymouth, MA, USA
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The contact owns a 2003 Jeep Liberty. While driving 7 mph, the passenger and driver side air bags deployed inadvertently without warning. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The contact pulled over to the side of the road. The contact sustained swelling on the right hand from the wrist to the fingers, and the left hand pinky finger was swollen and had bruises that required medical attention. The contact received notification of NHTSA campaign number: 15V046000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted at 800-992-1997 and stated that they would send someone to inspect the vehicle. The following day, the contact received an email stating that there had been an open recall since February of 2015 and that the manufacturer would not be able to assist. The manufacturer was made aware of the failure and provided case number: 32023801. The failure mileage was approximately 169,000.
Cpsc: 2003 Jeep Liberty struck a tree head on and the airbags never deployed. The vehicle was inspected and had a clean and clear car fax of no prior damage history. Updated 06/13/2017
The contact owns a 2003 Jeep Liberty. The contact stated that the air bag warning indicator illuminated. The vehicle was taken to billion auto (5910 S louise ave, sioux falls, sd 57108) where the contact was advised that he would have to pay for the repair, and the vehicle would not be repaired while the air bag warning indicator was illuminated. The manufacturer was not made aware of the failure. The VIN was invalid. The failure mileage was unknown. Parts distribution disconnect.
We keep getting recall notices on the air bags on our Jeep. However, every time we take it to the dealer for repair we are told they do not have the parts to fix it. They tell us they will call when parts and solution is available. We have taken notices in to them 3 times and it is still not fixed as they say they do not have parts. Are we being played by a dealer who does not want to fix this" or are there really no parts to fix this issue"
The contact owned a 2003 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 15V673000 (air bags) and 03V460000 (suspension). The vehicle was serviced under both recalls however while driving at 60 mph, the contact rear ended another vehicle. The air bags failed to deploy. A passenger in the other vehicle complained of minor elbow pain. Medical attention was not required. The vehicle was towed from the scene and the contact's auto insurance company confirmed that the vehicle was destroyed. A police report was filed. A police officer stated that the air bags should have deployed. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000.
I had my recalled occupant restraint module fixed. However, when we drive the car the air bag light /chime comes on and then the light will go away. This happens when turning or driving forward.
The contact owned a 2003 Jeep Liberty. While driving 75 mph, the front driver side tire blew out without warning. The contact was the front passenger in the vehicle. The driver stated that the vehicle felt as if the front driver side of the vehicle struck the ground. The vehicle fishtailed and collided with the median, rolled several times, spun out, and landed on its roof. The driver side air bag deployed, but the passenger side and other air bags failed to deploy. The driver sustained two broken fingers on the left hand, contusions, left body side muscle soreness, and a concussion. The rear passenger occupant sustained a cut to the right arm and left leg and bruising. The middle rear passenger sustained minor bruising, and the driver side rear passenger sustained back injuries. All occupants required medical attention. A police report was filed. The vehicle was towed and deemed a total loss. The cause of the failure was not determined. The manufacturer was not notified of the issue. Several months ago, the vehicle was serviced per a ball joint recall and a possible control arm recall. The VIN was invalid. The failure mileage was approximately 131,000...updated 05/09/17
Hello, our Jeep often or always had the airbag light warning on the dashboard. This was a concern of ours, and we had heard awhile back that there was a recall on Jeep Liberty airbag. When attempting to take it in for the recall fix, the company wanted an amount of money that we couldn't afford. Recently my mom was in a car wreck, destroying the vehicles entire front and making it unusable. She told me she only received burns and that she probably wouldv'E been ok if the damaged airbags were fixed. She mentioned to me she received burns on her arms that were the fault of the bad airbags that werent any good. She would be willing to explain this better than I can since I only know that much. Her hand this morning is now swollen from the injury. The vehicle was in a head on car collision with another person set to enter the freeway on a city street
Took Jeep to Chrysler/Jeep on front St. Binghamton, NY 4-16-15 said I had to wait for Chrysler co to contact me for recall, never did, soneone unplugged it, light is on all the time. Not safe
On November 14,2016 I had the occupant restraint control module replaced due to a recall launched on November 25,2015. In the recall it also stated that the sensors were to be replaced. Since the "fix" my air bag light has gone on and off, now for the last three weeks the air bag light is on all the time. Was told by auto nation Jeep dealer on March third 2017 that it would cost me approximately $787 and change to fix. Was also told that the sensors for my vehicle were not part of the recall. Need to know if I should take it to another dealer or any other options needed to take.
On March 2015 due to a recall M35 (orc filter circuit) for airbags was installed on my vehicle. After installation my airbag light came on (my Jeep never, never has issues with airbags until they installed part. Recently I received another recall from fca R06 (occupant restrain module) due to installation of M35 orc filter circuit to the airbag module. Also there is a revision dated May 2016 to remove recall M35 (orc filter circuit module) and replace airbags control module with front impact sensors. I only took vehicle for extra safety measurements. And due to installation of airbag control module filter circuit my airbags system got affected/damage.
The contact owns a 2003 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 15V046000 (air bags) and (seat belts). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 05/10/17 updated 09/06/2017
Hi, I really have a problem with the eastchester Chrysler Jeep doge dealer in the bronx NY 10466, I took few times to try to fixed the recall ( RO6 ) to the above dealer but unfortunately they never had the piece.I made an appointment we them to reserve the part but they not available to fixed.
A D V E R T I S E M E N T S
- Ramsey, MN, USA