This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a Jeep Liberty renegade 4X4 with only 38,000 miles on it. I was driving on the quickway (hwy 17 in middletown, NY) when my car dropped dead in the road with no indications of anything wrong with it. It had gas in it, it's fluids were all changed, etc. I found out later that the spring broke causing the rocker arm to drop out therefore causing major damage to my vehicle. Had I been driving in the passing lane or middle lane of the quickway, my son and I would have been dead particularly if a semi was behind us or a major crash if in either lanes. Fortunately, I was in the far right lane and could coast over to the right side of the road to relative safety. How can this happen in a car with only 38,000 miles on it? this, in my opinion is a safety defect in the vehicle. Chrysler should be forced to recall these cars and fix them. I called the dealer just recently and was told that Chrysler would pay for part of the repairs if I had the oil change receipts. My husband does all the maintenance on the vehicle, for the most part, he didn't keep the receipts. Also, there are major complaints on the internet about this happening and the dealerships also know about this defect in the 3.7 and 4.7 engines from 2002 to, I believe, 2007. So, I am sure that Chrysler knows about this. I am ready to take this information and head to the local newspapers to get them to put out this information and to put pressure on Chrysler and the dealerships. My Jeep has been sitting in the driveway since Dec 8th, 2010 because I do not have the money to fix it.
The contact owns a 2003 Jeep Liberty. While driving at speeds between 5-60 mph the engine would stall. The check engine and oil warning indicator lights illuminated. There was a loss of power steering and brakes. The vehicle would restart but would stall again unless the gas and brake were applied at the same time. The dealer replaced the speed sensor but the failure continued. The current mileage was 86,000. The failure mileage, VIN, engine size and cylinders were unknown.
My wife was driving her 2003 Jeep Liberty in traffic approaching a stop light. She bumped into the car in front of her traveling at about 10 mph. It was such a minor bump that the air bags did not deploy. The vehicle burst into flames from the engine compartment she barely had enough time to escape. The car is a total loss and the car is completely burnt out inside.
Ball joint failure three times. Emergency brake on five speed never has worked properly. Replace engine at 70,000. Now the card end joint for the four-wheel drive is not working correctly. My biggest complaint is the ball joint failure for the third time. This issue also causes chain reactions in the tires I have had three sets of tires wear uneven and I wrote the company the first time to complain and got no response. I use my Jeep to make my income and do not trust it any more. I do not recommend this vehicle to any one and will not pass it on to any family member.
- Elk, WA, USA
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March 2005 - 2003 Jeep Liberty 4 cylinder - carriage town Chrysler, Delaware, Ohio - I took my Jeep Liberty to the dealership for backfiring, check engine light, running rough. They found only spark plug #1 fouled and replaced only the spark plug. 2nd time approx a week later I took my Jeep Liberty in and it was running rough, no check engine light. Dealership refused to look at my vehicle without the check engine light on. 2 days later I returned vehicle with check engine light on, running rough, and backfiring. They replaced all spark plugs and all wires. This happened at approx 28,000 mile on the vehicle. December 2005, engine light on, running rough. Replaced spark plug #1 only and wire on spark plug #1. I had been told by service department at this time they had put a "special" spark plug in my vehicle and that there was a technical service bulletin on my vehicle. Jan, 2006 - vehicle is currently in the shop and they are trying to determine what is wrong with the engine, currently they cannot find what is burning up spark plug #1. technical service bulletin: Mfg bulletin number: 0803403 mfg bulletin date: 20040302 component: Electrical system details: New spark plug for 2.4L engine.
2003 Jeep Liberty developed engine problems.** answer required***. the consumer had to replace a sensor twice. In the first two weeks of owning the vehicle it stalled.
While slowing down from any speed vehicle surged to a high RPM. Once the gear is put in neutral and placed back in drive vehicle goes back to normal. This problem happened ten to twelve times since may, 2004. Dealer has placed vehicle on a diagnostic machine but could not find the cause of the problem.
While driving vehicle stalled. Since purchasing vehicle in December 3, 2003 had vehicle for service five times. Dealer indicated there was nothing wrong with the vehicle.
While driving at any speed, the vehicle constantly pulled to the right. The vehicle was taken to the dealer. The vehicle has been to the dealer three times for the same problem. The vehicle was also leaking oil from the oil pan. The mechanic was unable to determine the cause of the vehicle's pulling.
While driving vehicle stalls out without warning, mostly when slowing down or coming to a complete stop. Contacted Chrysler road side assistance and vehicle was towed to the dealership where they were unable to get duplicate the problem. The consumer felt the dealership was responsible for the problem.
Since purchasing in Sept 02 have had vehicle in for service six times for numerous concerns, repeatedly for a clunking/grinding sound from the psgr sd ft, a severe pulling of the vehicle to the right, a vibration when driving hwy speeds, and intermittent engine misses. Dealership twice replaced the front end strut mounts which elimated the grind/clunk, but cannot ascertain the problem with the vehicle's instability (pulling) on the road nor with the engine misfires. An adjustment (off spec) to the alignment was performed by dealership which in turn caused the vehicle to pull to the left and also encouraged more steering vibration and worsened mpg - avg 13.21 mpg where initially I got 18 -20 mpg. Dealership claims that B/C roads are angled for water runoff, this likewise keeps my vehicle from staying on the road (!?) am currently beginning to experience a clunking noise from rear passenger side wheel area, but have not yet brought it to dealer's attention.
A D V E R T I S E M E N T S
- Walden, NY, USA