This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2003 Jeep Liberty sport. In 5/06 I took my car to an independent brake repair garage ( S & K muffler brakes)since my car was making a terrible noise on backing up. This shop said that I needed a total rehaul of my brakes as they were frozen in the back drivers side. They told me that they would not fix my car that I only had 24,000 miles on it and the dealer should fix it as it was a defect and they sent me back to the dealer (even though I was out of warranty). I gave monicatti Chrysler the paper (estimate) they gave me and I paid for a brake job $165 but they did not fix everything that the independent shop said they should. Later Chrysler llc paid me back the $165 when I filed a complaint. On 6-19-08 with only 15,000 more miles on the car I went to get new tires at belle tire. They showed me that on my rear brake I had 80-90% on the passenger side and only about 2% on the rear drivers side. They told me that the brake was still seized up on the rear left brake and that it was almost 100% worn and that the caliper could come out and I would lose all of my brake fluid. They told me I did not have to have it fixed there but I should not be driving the car. I parked it and had it fixed there the next day. There is something wrong in the manufacturing of the rear brakes and I am reporting it to you as I do not want anyone killed when they lose all of their brakes. I called Jeep and was told there were no recalls for the brakes or silent recalls for the brakes (6-23-08). I spoke to mark and then to scott in customer service at Jeep. Here I am traveling on freeways etc., with no brakes and did not know it. I just had them re done on 8/04/06 so why would I think that anything is wrong. I have all of the bills for all of the above.
The contact stated the brakes roared when they were applied. The problem persisted for the past three months. During the past few weeks the noise became louder. She took the vehicle to the dealer once for the brakes. The dealer did not do any diagnostic testing or service on the vehicle. The manufacturer was contacted, and they referred her to the NHTSA.
The contact owns a 2003 Jeep Liberty renegade. On October 7, 2005 it was raining and it caused the vehicle to hydro-plane. While driving at 45 mph the brakes skidded, and the contact was unable to control the steering. This caused the vehicle to hit a tree. When she hit the tree both frontal airbags failed to deploy. The contact sustained injuries, and unable to return to work for the time being. The vehicle is currently at the dealership. The manufacturer said that the airbags had to meet certain conditions before they would deploy. The insurance company claimed that vehicle hit in a way that the airbag sensor should have picked it up. The contact requested that the insurance company and manufacturer should investigate it.
At 54,000 miles the vehicle suffered a complete failure of the passenger side rear brake adjuster, causing additional damage to the brake hardware for that wheel including the total loss of the emergency shoe. Because of the extent of the damage and, the unusual amount of corrosion found by the dealer, they insist on replacing much of the rear brake hardware on both sides at a personal expence of around $800 (brakes are only warranted for 1 year or 12,000 miles by Jeep). About 10,000 miles and 6 months prior to this incident, new emergency shoes had been installed and worked well for 4 months when banging noises, dragging, lurching and, pulling began with increasing frequency up to the time I took it back to the dealer for the second time on the date I list here; the dealer had found nothing the prior time I complained. There appears to be an issue with critical brake parts corroding extensively and failing in a short period of time under what are considered normal driving conditions for the ne part of the country. There may also be an issue with the tolerance of replacement brake parts that are supposed to be factory authorized components. At any rate, I am not the first to complain about brake hardware problems associated with the 2003 Jeep Liberty. I have read references to corrosion related brake failures here and at other sites. Given the way the vehicle behaved intermittently and the failure of the dealer to find it early, a potentially dangerous and needlessly expensive situation exists in at least the early production 2003 Liberty (I bought one of the first available ones that year and noticed a rash of complaints on this subject beginning last summer).
While brakes were applied at 60 mph to slow vehicle down vehicle continued at same speed. Pulled vehicle over when more pressure was applied to brakes. An odor was coming from the brakes.
- Patterson, NY, USA
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There was squealing, when driving and turning the steering wheel. After taking it to the dealer, no defects were found. The rear brakes were inspected. No contact with the manufacturer.
At 30.890 miles rear brakes locking up, extream hot temps. Burning smell and smoke coming up through the back wheels. The caliper was coverd but I got slamed with a bill of $500 for the cutting of the roters and replacing of pads. This system is 4wheel disc-anti/lock. I have 39.000 miles and the others side of is doing the same thing. The dealer at ocean Jeep just called and said I have to pay $100 deductable on this repair. This was my first brand new car, and I dont have anything good to say.
I have a 2003 Jeep Liberty limited with 4 wheel anti-lock disc brakes. They have performed as designed on snow and ice until today when they did lock up and would not release. I was driving on a hill with 4 wheel drive engaged, braked and they locked. Harder pressure would not get them to pulsate and release/lock/release as designed. I skidded through a stop sign and off the road and only regained control by accelerating out of the skid. No damage or injury.
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- Saint Clair Shores, MI, USA