This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While I was approaching an intersection (the speed limit was 45 mph), I tried to apply the brakes and they were locked. My steering was also locked that I couldn't turn. Thank god the signal just turned green for me as I coasted right through it and finally came to a stop on its own. I am very unhappy with this vehicle. I could have been in a serious accident, or better yet, dead! I no longer feel safe in this vehicle. My lease is up in 11 months and I will no longer purchase a daimler Chrysler vehicle.
I was driving down a 2 lane country road, within speed limit, road conditions excellent. I have a pristine driving record. I rounded a bend and was approaching the straightaway and although I steered to straighten the vehicle, my Jeep continued to go to the right. I turned the wheel harder to correct the direction and the Jeep veered to the left into the oncoming traffic lane. I managed to get the car back to the right side of the road, but the car hit the gully on the side of the road and crashed into a tree stump. Although I applied the brakes the car felt like it skidded to the right and the antilock brakes didn't engage. When I crashed into the side of the road I broke the front wheel and damaged the rear wheel, broke the lower control arm, damaged the suspension and steering knuckle, and did some body damage. When I queried the dealer about how this could happen, they said they knew of no defects on the 2003 Liberty. After finding the information on the internet about the lower control arm/ball joint recall, and calling the dealer again with this info, the dealer said, oh yeah, they knew about that, but "don't pay much attention to recalls." I had the car serviced by my dealership on 12/16/03, the day after the recall notices were supposedly sent to customers (I still haven't received one as of 2/3/03), but they never mentioned the recall or scheduled the replacement of the defective part. I am available for contact if there are others out there who have experienced similar failures.
- Albion, CA, USA
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- Akron, NY, USA