This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We had the recall(ball joints) done on our Jeep Liberty back in 03. Then on 10/03/06 we had it back in the shop for stiffness in the steering; we were told the ball joints were fine, and that it could be the power steering pump and rack and pinion. On 10/31/06, the ball joints broke off while driving resulting in major mechanical damage to our Jeep!!! if this is a recall on the first recall, why should we feel safe driving this vehicle after we get it back" how do we know its not going to happen again" please give us some input.
Front end felt loose on the right side and when braking there was heavy clunking noise. Found a recall notice online and called my dealer. I was told to bring it in and have it checked. The dealer replaced the lower ball joints on both side stating that the right side was ready to break at any moment. The dealer also installed a heat shield between the front rotors and the ball joints. This was at approximately 32,000 miles. Steering felt tight again and the clunk noise was gone. Then at approximately 43,000 miles, the noise returned and again the steering felt loose on the right side. This time I bought an after market replacement part that is sold as a problem solver to replace the defective ball joint. These were installed by a non-dealer shop at approximately 45,000 miles. Noise and loose feeling in the steering has went away.
The transmission has been repaired, front axle replaced due to vibrations, 5 new tires, radio, etc... this vehicle has been into the dealership numerous times for repairs to the point where the district manager for Chrysler has been involved. The vehicle ran a little better for a brief period of time and the transmission continues to shift incorrectly the vibration is back and the district manager (Mr. Bill keuhrman states "that there is improvement", and I stated that it is funny the words he chose instead of the vehicle is running correctly. The vehicle scares me to drive because of the hesitation during shifting.
- Perkiomenville, PA, USA
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- Coal City, IL, USA