Well, all the windows broke one at a time. They are $200.00 to fix each. I put cardboard between the car and window so it wouldn't fall down, what a joke.
Overall our Liberty has been a GREAT car. My wife loves it and has driven it all over the place. We don't have small kids so she doesn't have passengers often, especially in the back seats. Honestly, I can't tell you if this window has ever been rolled down before. If so, not much! The other day, as she's driving down the highway, the window falls half way open and won't respond to the control. Not good in 100 degree TX heat. As I'm searching the internet this morning for a fix, I run across this thread and see what a common problem this is. I'm shocked there's not a recall in place for this!
Just dropped my car off at dealer - This is the 7th time I have had to replace the window regulator - All 4 windows - one window 3 times and the current one (RR) was replaced 3 years ago. 7 times in approx. 5 years - Didn't have a problem the first few years and I am the original owner. Spoke with Jeep customer service and was told it wouldn't be covered this time. (They did cover it last time.) Very frustrated!
Cheap plastic lift plate on rear passenger window regulator broke for the 3rd time. First time May 2010 and Jeep paid to fix it after calling their customer service # (877) 426-5337. Second time September 2011 just out of the 12 month warranty. This time Jeep only paid half and I was out $240 for a 5 cent piece of faulty plastic. This time November 2012 also just out of the 12 month warranty. All for a window that I rarely open...
I'm all ranted and raved out,...since this is the third time I've had this same problem.
The odd thing is I was in the process of doing what the guy at jeep told me was why it had broken the first and second time, non use. He suggested that I roll each window down when I started my car and not to forget the sun roof.
I'm cutting this short because I have to go back and file complaints on the first two times
Since this was the second time on the same window within a couple years apart, I lost my trust in Jeep/Chrysler.
I called the Chrysler Dealership , which is in the desert, 90 miles from where I live, that had fixed it before and they said they would stand behind their workmanship and supposedly(since I didn't know about this sight until a future date) fixed it for $50.00 At first though they tried to charge me the same amount $400+. I had paid this amount on this very window less than two years prior.
It was suggested because I rarely used the window that I open and close it when I started my car. I didn't always do it but I did start opening and closing them more often.
When is Jeep going to have a RECALL on the window cable breaking????? I have replaced my cable THREE DIFFERENT TIMES....Enough is Enough.. JEEP FIX THIS PROBLEM.. I'm tired of fixing this problem..As of today, I have 2 (more) windows that just broke again, after being fixed previously. The fix never last, it seems like there is a faulty part that the service department keeps replacing for me. AT MY COST... HOW FRUSTRATING....JEEP MAKE A PART THAT'S NOT FAULTY. I hope i'm never in an accident that I would need to put down the window, because THEY DON'T WORK..
Both rear window regulators went within days of each other. Never realized how common the problem was with the Liberty's til I began researching the issue on the web. WOW! Chrysler def has angered many folks AND I know from other Libby problems that Chrysler couldn't care less- what a shame.
For the second time since 2001 my rear window regulators disintegrated... apparently Jeep uses plastic gears in the mechanism and those disintegrate w/ extremes in temperatures..I have tried various tapes to hold my windows closed.. Best solution so far is to jam rubber doorstops into the bottom window frame.. Now my rear doors have shorted out .. apparently the mechanisms are made from the same PLASTIC and cannot be opened. I am the only user of this vehicle and have no need for the rear seat/doors, so I have not had them repaired..and don't really see the need to for the price that I was charged ( $400+) for a single window repair the first time my rear window fell.
Like many other commenters, I'm now on my fourth occurrence of the window regulators (rear) breaking. First two I had fixed, and then both broke again within about a month of each other. I followed someone's suggestion on here and called the Jeep toll-free complaint number. I was told that because of the age and mileage of the vehicle, there was nothing they could do. I said I was aware that this was a well-documented design flaw in the Jeep Liberty and I didn't care how old the car was, it shouldn't happen four or more times (at a minimum of about $450 per occurrence to fix). The customer service agent said that Chrysler's "criteria for 'good will credit' to help pay to get a problem like this fixed had changed in the past month, any assistance was no longer available, and there was nothing she could do." She was right about one thing: this car needs to go to Goodwill. I think someone should put together a class-action lawsuit to get Chrysler's attention.
I bought my 2002 Jeep Liberty brand new out of the showroom.The passenger rear window regulator has just gone out for the third time.The window falls down and won't stay up without some heavy duty tape.It costs $187.25 for the factory part and about $120. for the labor.That's almost $1000. to fix the same rear window.There seems to be hundreds of complaints for this regulator problem.Why doesn't Chrysler come up with a reliable and quality replacement for this ridiculous problem!:(
Since March of 2011 when I would put the back drivers side window down it would make this awful screeching sound and would drive my dog absolutely NUTS. I thought it was the rubber stripping. Last night (July 15, 2011) on my way home I put the window down and when I tried to put it up all I heard was grinding. I just could not believe it. I have owned so many cars over the past 20+ years and have never had this kind of problem (except for the 1993 Mercury Grand Marquis - which all 4 windows quit within 6 months). So I did a search on the web via Bing and low and behold I have found a few companies that have a repair kit that is under $100. instead of replacing the entire regulator, there is a metal bracket that actually replaces the plastic pieces that break. I don't know if this is a fix for everyone, but it is something worth checking out.
I also searched on Ebay - they have a kit that has the same brackets that Steiger performance, but it includes brackets for both windows for $88.95. Steiger's includes only one bracket for $79.95. I hope this helps with the costs for the rest of you. I know I cannot afford to pay $200+ for the fix as I am also on Soc. Sec. disability.
Update from Nov 4, 2014: since this time the other back window did the same thing, now the one that I originally fixed is out again... uuuggghh.
Went to roll down my rear left window when it suddenly just stopped. I tried to go back up, and nothing but a grumbling sound. Tried to go back down, and the window fell into the door.
Didn't feel like dishing out $400 bucks to fix it so I pulled in up and jammed a door stop in the window. Got it fixed a year later only to have the other rear window go do the same thing 2 months later.
Based on research this is very common because Jeep choose to use a plastic cable connector. Dealership confirmed this as a known problem, but since it's not a safety issue no recall will be put in for it.
I haven't bothered to fix the second window because not the A/C compressor went bad, and the headgasket blew out for no reason, which are also very common complaints about these Jeeps.
A D V E R T I S E M E N T S
Well, all the windows broke one at a time. They are $200.00 to fix each. I put cardboard between the car and window so it wouldn't fall down, what a joke.
- Jaime W., Pompano Bch, FL, US