This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My daughter was driving when her back window fell down and scared her. She is 16 years old and not very comfortable with driving anyway. She was able to pull to side of the road. Since this time another window has fell down. We just purchased this car for her and am regretting it now. I have read so many complaints about these windows and there has been no recall. I am so surprised!!! we don't have money to throw away!!
The contact owns a 2002 Jeep Liberty. While driving various speeds, the contact heard a pop sound and a stick separated from the window. The contact stated that the part that connects to the motor inside the panel was ripped in half. The contact stated that all of the windows failed to operate. The failure occurred a month ago. The vehicle was taken to an independent mechanic who stated that the window motors needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was unknown.
I have now had 6 window regulators fail on my 2002 Jeep Liberty le. The major safety issue is with regard to personal property and theft as it is now impossible to secure the vehicle if not in a locked, private garage.
Both, driver side front and rear, and passenger side rear window regulator clips are broken. All of the windows dropped down into door and are now being held up with a plastic wedge jammed in the opening to hold the windows up. Three windows on this one vehicle and thousands of other complaints online and there is no recall" when you are driving down the highway at 70 mph, while it is raining, and the window regulator clip breaks and the window drops down with no notice" this is a safety defect that should be repaired by the manufacturer.
4 incidents in 10 years: $350.+ each to repair. Rear passenger window falls inside door while driving, startles driver. Long standing known problem Jeep refuses to admit/correct.
- Euless, TX, USA
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The contact owns a 2002 Jeep Liberty. The contact stated that the door locks failed to disengage and he was unable to exit the vehicle. The vehicle was taken to the dealer for inspection where the contact was informed that the window motor had failed and caused the lock to fail. The contact also stated that the failure recurred. The vehicle was not repaired. The manufacturer was notified but provided no assistance. The failure mileage was 135,000. Updated 2/21/13 we purchased the 2002 Jeep Liberty brand new as a special order in October 2001 as a 2002 model year. The right rear passenger door power window motor assembly failed. This inhibited the door from being opened from wither the inside or outside. At the time, we did not have a child, now we do, when carrying passengers, they had to enter and exit through the drivers rear door. Had there been accident which blocked the drivers side, the rear passengers would be trapped. I had the door fixed at the dealer in April 2011. Since that time, we had our first child and as law requires he is in the back seat. Again, the motor assembly failed and the door can not be opened from the inside. This is a safety issue and I feel a design flaw. I have contacted Chrysler motor Corp and they do not care. The dealer washed their hands of any culpability in the matter as well. I know I can not be the only one who has experienced this issued with the door failing to open when the window motor breaks. Updated 02/25/13
While driving at freeway speed, the passenger rear window slid down into the door. The cheap plastic lift plate that is part of the window regulator broke. It has been replaced twice now and just broke again. With the window down in the door the vehicle is vulnerable to break-in and damage from the weather. It is a safety issue for me because my child's carseat is in this location.
I was driving home and noticed my window for no reason fell down. The Jeep was bought new by us in 2002. The back seats or windows have been rarely used. We use air and heat, so with the exception of the driver's window, we have hardly rolled down the other windows. I did research about the falling down on the Jeep windows. I learned Chrysler knew since 2002 about the defective windows. They finally recalled back some of the 2006 and 2007 Jeep. I called them and they do not seem concerned about the danger this could cause. I feel because of the little use of the window is why we have not had the problems several have had. They then proceed to charge you $500. To repair the window with the same kind of part that will break again. This has happened to several people. I asked Chrysler about this part, they confess just recently they have changed the part to work. I see the danger this could be if hauling a young child. Even though a child is to be in a child seat, they sometimes can get out. If driving down the road and the window just drops, a child could fall out. In a wreck this could endanger anyone. All the windows in the Jeep have a problem of breaking for no reason, but mostly the back windows. Chrysler is aware of this and should have recalled all these windows. They are bleeding the Jeep owners by having to continue to repair the defective windows and are endangering people's life. They should be made accountable for the defective parts that they knew they had and continued to use.
I have had to replace the power window regulators on the back windows of my Jeep Liberty 2002 on 5 different occasions. I have barely used these windows and this has been a hemorrhage of money. The first time this happened, they informed me at the dealership that I was over the date of warranty, and that my mileage also exceeded the limit. I had to replace the two back ones, then I had to go back and replace a third one, less than a year after that. The fourth and fifth time it happened, I went to an independent shop as going to the dealership was too expensive, now the window does not work again. The windows just fall, and water and debris come into the car. Among Jeep Liberty owners, this is a very common problem, and one that there should have been a recall on. I want to place a complaint because this car came defective and nothing has been done so far to assist people who purchased it. Customers need protection on this matter.
There have been five instances of failure of the regulators for the rear door power windows. In this latest incident, the cable for the windows snapped and came through the door lock area in the jam on the rear driver side.
Faulty rear window regulators. To date have had the right and left rear window regulators replaced six times. 7/2006 right regulator, 6/2007 left regulator, 7/2007 right regulator, 9/2008 right and left regulator, 8/2010 left regulator. It is 2011 and they are both now broke again and are now being held up with tape. I continue to pay out of pocket to have them replaced as Chrysler continues to make me pay a co-pay which in the past has been $150. I refuse now to pay to replace them anymore and believe Chrysler has a duty to make a permanent fix for the regulators.
I was driving my 2002 Jeep Liberty and was raising the windows up and the window of the back passenger side fell into the door. These are electronic windows. I was lucky that none of my children were hurt. Luckily, the window did not break and I was able to open the door. This is the third time that this has happened in my car. I feel there is a faulty part that Jeep does not want to address. It is a plastic part in the window regulator. It cost me $400 dollars the first time to replace the part. The second one Jeep replaced for free. I just got off the phone and Jeep does not feel responsible for replacing it again. I am not sure if I want to get it replaced again or just fine some way to keep the window up. I am very frustrated because I do not want to replace it with a part that will just break again.
Rear back passenger window was fixed(regulator) 2 yrs. Ago.now same problem has recurred, I called the Jeep recall number and they tell me there is no recall for the 2002 Jeep Liberty, I think that is negligence on their part as a auto company not respecting that this is a widespread problem, I am 1 out of thousands of people with the same exact problem. With the window going down at any given time it poses a problem for the glass to shatter creating a problem for whomever is in the back seat. I am very upset that the dealership won't acknowledge this problem, I need them to understand it is a mechanical fault of theirs.
The power window mechanisms in my Jeep 2002 Liberty are failing and it is documented online that this is a universal problem for all Liberty. Driver's side window mechanism has failed and right rear window has now failed. This is a huge safety issue and I'm wondering why there has not been a recall"??"
2002 Jeep Liberty. Consumer states left rear window was stuck open the consumer stated the window regulator was replaced three times. The window would fall down and get stuck.
A D V E R T I S E M E N T S
- Decatur , AL, USA