This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1. repeated returns to the dealer to correct a noise in the suspension.. while driving the ball joint separated causing the fron wheel to fall off and vehicle to crash to the ground and skid to a stop. 3. vehicle has not been repaired. Damier Chrysler and it's dealership will not accept responsibilty for failure and as of current date is sitting at dealership lot awaiting outcome of lawsuit.
I ordered my Jeep Liberty 7/01 and picked it up 9/01. The morning of 4/4/04 I was driving home and started crashing into trees. The car was spinning, back and forth across the road - hit 3 trees, mailboxes and a telephone pole (hard enough that even though it was the last thing that I hit, it moved enough that it tore the cables out of someone's house). About 50 feet before the 1st tree, was my front passenger tire and about 2 feet of the axle (or whatever holds the rim and tire on the truck). The front of the truck from the right front quarter panel to 1/3 across the front of the truck is up inside the dashboard, the back driver's tire is blown out, the spare tire on the back is smashed, the 2 passenger side doors are smashed and the entire truck is off the frame. I told the tow driver and police about the recall that I'd just gotten that stated that the "a ball joint that has separated from the knuckle could result in loss of vehicle directional control and could result in a crash." I had an appointment to get it fixed 4/6/04...the accident was 4/4/04. My injuries: Airbags didn't go off but I was wearing my seatbelt. I broke my arm (8 weeks in cast, 6 weeks in a brace and I'm still in physical therapy. Standard seatbelt bruise that lasted more than 3 weeks, and the associated pain. My insurance is covering my medical and the replacement of the car (with financing, it paid exactly what I owed). So, even though Jeep knew about the need for a recall in October 2003, I wasn't notified until March 2004. It was a clear dry night. I was awake and coherent, not speeding or drinking, and paying attention when I suddenly lost control. In fact, it's [xxx] lucky that I was only going 35-40. Jeep claims they're not responsible. All I want is for them to admit that they were at fault. If they'd sent the recall notice in a timely manner, back in 10-11/03, it would have been fixed prior to another winter of snow and sleet and crap getting into that joint to corrode it! information redacted pursuant to the freedom
When turning the wheel sharply to the right, and in both reverse and forward, there is a loud popping sound. Dealer corrected situation under the recall for the ball joints. However, less than 2 months later it was occuring again with more frequency.
While driving approximately 15 mph, the driver lost power steering. The driver was able to maintain control the vehicle and pulled over. The vehicle was towed to the dealer for inspection. The mechanic informed the driver that both upper and lower ball joints needed to be replaced.
- Spring Grove, IL, USA
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When driving at any speed consumer heard a knocking noise coming from of front. Consumer took the vehicle to the dealership for inspection, and mechanic determined that that the upper ball joints failed".
While driving 5 mph left front tire collapsed. Consumer had the vehicle towed to the dealership for inspection, and mechanic determined that the left upper ball joint failed.
Re: NHTSA campaign id #03V460000 (daimler Chrysler # C36 I purchased my Jeep Liberty sport VIN # [xxx] on 4/24/2002 and buy virtue of the purchased date it was built before 10/4/2002.the recall states loss of control of the vehicle can occur with minimal warning.I frequently travel highways at highway speeds, according to this recall myself, my family and anyone else riding in my vehicle is at risk.....with that said....I have contacted DaimlerChrysler on two (2) occasions, 11/12/2003 ref.#11814774 and 12/8/2003 ref.# 11880586 about this recall. Their response on both call were ; the recall has not been "published". your sight dates the recall as 11/04/2003, that's before either of my calls to them. I feel DaimlerChrysler is not responding to their obligation to me in a timely manor. Your help will be appreciated. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The left ball joint on my 2002 Jeep Liberty failed while I was traveling in Canada. Repairs were delayed because, according to the dealer, Chrysler-daimler "engineering" canceled the order for replacement parts because there had been a rash of ball joint failures on the Jeep Liberty (and engineering wanted to determine the underlying cause before continuing to use existing parts). Concerned that we may experience additional ball joint failures, I wrote daimler-Chrysler to inquire regarding my experiences and the frequency of ball joint failures on the Jeep Liberty. Daimler-Chrysler has refused to provide the requested information, claiming that the data is either unavailable or considered proprietary. They suggested I go to my local library! I would like to know if there have been other similar problems with the Jeep Liberty.
While driving at 45 mph right passenger wheel fell off. Consumer was able to pull over to the shoulder. The driver suffered neck injuries, and was transported by ambulance to the hospital. The vehicle was towed to the dealer. Mechanic noticed that upper ball joint was corroded and needed to be replaced. Consumer was upset that Chrysler would only waive the cost of the parts since the vehicle was out of warranty. His wife believed that since the incident occurred as a result of a defective upper ball joint, then Chrysler should assume full responsibility. The general manager stated they should be glad that's the only problem they had so far.
Noticed that upper ball joint on front driver control arm is very loose, ready to give out. Lower ball joint on front passenger control arm is also has play in it. Jeep Liberty 4X4 sport, 23,000 miles, lifted 2.5 inches. 245/75R 16 tires. Lift and tires should not affect the ball joints.
A D V E R T I S E M E N T S
- Philadelphia, PA, USA