This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My girlfriend and I own a 2002 Jeep Liberty which we recently took to the dealer for a ball joint recall. When we took the vehicle to the dealer I asked the service manager if the car would be re-aligned and he said that will be $100 extra. I can't understand how Chrysler Corp. Can let a customer walk into a dealer with a perfectly aligned vehicle and leave with a car that is totally out of alignment. How is this fixing a "safety" problem that Chrysler created" how can Chrysler put safety in the wallets of it's customers?? we ended up taking the vehicle down the street to our local mechanic that did the alignment for $50. I contacted Chrysler re-call dept and they denied my $50 re-imbursement. Should I get a lawyer involved in this matter? I am just looking to make an SUV safe for all in the future. There are so many case out there of SUV's flipping over due to bad tires, defective front end parts etc.. what should I do" any advise would be greatly appreciated. Sincerely [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Royal Palm Bch, FL, USA
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- Royal Palm Bch, FL, USA