This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While attempting to park to get gas, turned the steering wheel and heard a strange noise. My husband was outside of the Jeep and noticed that something was hanging fromthe right front tire. Had it towed to nearest auto shop and was told that the upper control arm and lower ball joints had broken. Had it repaired. Called the Chrysler recall center and was told that there was a recall on the lower ball joints. We were then instructed to get the original invoice and receipt to prove that the repairs were done. We were told to call back to receive instructions on where to fax the papers. Called back later that day to get a fax number and was told that we could not be reimbursed because we didn't take it to a Jeep dealership. We were told that we had not called and talked to anyone earlier and that we could not be reimbursed. After staying on phone and on hold for about 30 minutes, the representative gave more instruction on information to send to the Chrysler recall assistance center. I have gather my information and voiced my concerns. I was told to mail my information and that it would take up to 60 days for a decision to be made. We are not trying to get over on anyone. Just imagine if I was on the interstate going 70 mph with my kids and husband in the car and the joints broke. The chrsyler corporation will be dealing with a lot more then a $1000 repair bill. I feel that if there are recalls on these vehicle, everyone should be notified and it be corrected before some one gets hurt or loose a life.
Just purchased vehicle, told by local dealer in early July that there was a recall on lower ball joints, with a national back order on parts, after completing repair 9/24, they stated it needs new steering knuckles at $1094. On Tuesday 9/25 said it was ready to pick up, I asked if they solved the "air bag" light being on, they said it would be a few more days. They called this morning (9/28) and said they can not give me the vehicle back because the ball joints are now falling out. I asked "since I drove it in, why after you recall repair is it not drive able? they said safety reasons. So now I have a Jeep being held hostage, with still no answer for the "air bag" light to be on. Something is wrong with these models.
The contact owns a 2002 Jeep Liberty. While driving approximately 35 mph, the steering wheel could not be turned in any direction. The contact shut off the engine and the vehicle was towed to the contact's residence where it was diagnosed by a certified mechanic who stated that the steering wheel would need to be replaced. The vehicle had not been repaired. The manufacturer was notified of the defect. The failure mileage was unavailable.
When I went to turn my car on yesterday it would turn but would not turn the car on. The battery was replaced and still it would not turn on. An investigation into the ignition switch discovered a sing broke part before the tumbler. In order to repair this, the entire steering collumn needs to be replaced. Two Jeep shops told me this is a common problem, but I haven't seen a recall. A google search brings up hundreds of unsatisfied owners. It could be in the thousands.
- Denver, CO, USA
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Key will not turn. Ignition is lock. It was parked. Next day, will would not turn. Need a recall, this should not happen and is hazardous to women being stranded on highways. This should not have to be paid by consumers for a defect in a Chrysler product.
The contact owns a 2002 Jeep Liberty. The contact stated that there was a clunking noise heard when driving over road bumps. In addition, the vehicle would sway back and forth abnormally. The failure occurred when driving at various speeds. The vehicle was taken to an independent mechanic where the contact was informed that the upper ball joints needed to be replaced. The contact was also informed that due to the upper ball joint failure, the lower ball joints were also being damaged. In addition, the tie rods were worn. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA campaign id number 03V460000 (suspension:front:control arm:lower ball joint). The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the recall associated with NHTSA campaign id number 09V119000 (suspension:front:control arm). The failure mileage was 123,000.
Left front tire fell to the side. Ball joint was broken. Steering was impossible. Vehicle contained male and female parents and two young children. They were on a busy freeway in northern ca. When auto repair people looked at it they found no grease in the joint and the ball had rust all over the top. This is a sealed joint that could not be greased. It looked as though is was not properly greased during original installation.
I was leaving work, and drove out of the driveway onto the road. The car started a dragging sound and I could not go, so I stopped and got out to see that my front drivers tire was sitting sideways. It had broke away from the control arm. I was lucky to have aaa, but when he came, he was not even sure if he could get it loaded on the flatbed. He did though somehow. The next morning I looked online to check for recalls on these control arms. There was one listed for my state for the control arms. It was for about 42,000 Jeep Liberty's (2002-2003) models. I called daimler Chrysler and asked why I did not get a recall notice and the customer service representative told me the recall did not include my VIN number. Well it should have. Obviously I could have been killed if I was driving on the highway like the day before doing 65mph. If the control arm would have broke. All I can say is I have a guardian angel. I want other Jeep Liberty owners to know that this could happen to them. They really should get their control arms checked. My cost to repair (including alignment) around $500.
Key would not turn on car. Opened up steering column to find small rod that pushes button on ignition was broken. Jeep dealership says cannot replace rod has to replace entire steering column.
I stopped to pick up my daughter's snow pants on the way from school. Backing out of the driveway I heard and felt my tire do something. I didn't know what it was, but the car was obviously unable to be driven. When I got out, my passenger side front tire was at angles to the car. The upper and lower ball joints gave out and according to the mechanic, the brake line was basically the only thing holding the tire on. I didn't know there was anything unusual going on up to this point, as any small steering issues I had were mostly when the car had just been started, so were attributed to cold and ice. The car is currently at the dealer waiting to be fixed, so the old parts should be available.
I received safety recall J17 for my 2002 Jeep Liberty. I contacted the dealer on 4-16-10, but was told the dealer had no parts and I should call back in one week. I called 4-23-10 and was told only one part was being shipped per week by the manufacturer. The dealer took name and phone and said they would call. To date, I have not been called, but I noticed I have a noise coming from the front-end of my Jeep when the wheel is turned. I don't know if this is related to the recall, but in any event, I cannot believe Chrysler is shipping parts for only one vehicle per week to the dealer.
The contact owns a 2002 Jeep Liberty. While driving approximately 20 mph, the vehicle suddenly lost power steering. The contact lost control of the vehicle which crashed into a concrete barrier. A police report was filed and the vehicle was towed to an authorized dealer where the bumpers, front lamp lights, fog lights and wheel flare were replaced. The failure mileage was 29,372. The current mileage was 122,000.
We have a 2002 Jeep Liberty. The steering wheel locks up, and the key will not turn so the car won't start. This has been happening more and more lately, and it seems like there are several other people with the same problem.
2002 Jeep Liberty speed sensor failure causes speedometer to stop working, engine to die while driving, loss of powersteering, loss of brakes, steering wheel locks up.
As I was pulling out of my subdivision I heard a loud "metal on metal" grinding noise and had a very difficult time steering my 2002 Jeep Liberty. I called aaa who sent a tow truck driver and had my car hauled to the dealer (cardinal Dodge in louisville, ky). The upper ball joint on the driver side front broke. This car has already been recalled twice before and has been taken in to be repaired as required by the recall for this same issue. Thankfully I hadn't made it to the expressway yet. I am so grateful that I did not have this happen to me as I was driving 60 mph. I have two young children and we all could have been seriously injured as they are normally in the car with me every day and it just so happened that they were not in the car yesterday. It happened right after I accelerated after I had come to a complete stop. This is a major safety issue and apparently the poor quality of the Chrysler parts needs to be recalled yet again. We have not been happy with the car or the service on the car. Please feel free to contact me as I do not feel the cost of the repair of this substandard vehicle should be my responsibility. Chrysler needs to stand behind what they make.
We drive a Jeep Liberty 2002 which we purchased at carmax in arlington, tx in 2006. Despite having numerous problems with electric windows for which they had to replace under the extended warranty, we began to notice a loud popping sound coming from the front end when we make a hard left or right turn. We took the car to a service mechanic, diagnosed cv axles, ball-joint problems. Attempt made to correct it in several occasions, but the problem re-occurred and getting more worrisome by the amount if time it happened in a day and 7 days/week. We also take noticed that we're not the only one (Jeep owners) with this problem, we are tired to take the Jeep to repair mechanics and truly, we feel unsafe to drive it on the freeway. What is the solution" will Chrysler fix the problem" thanks
2002 Jeep Liberty loss of steering control at 40 mph. Causing vehicle to swerve right into a ditch and resulting in a rollover accident. Not drivable total loss of vehicle. Injury to driver.
While towing our 2002 Jeep Liberty le behind an rv, with key in the first click position, the keys have twice fallen out of the ignition switch and caused the front wheels to lock in an other than straight-ahead position. This means the switch has rotated, on its own, to the off position. In the first instance, in 2004, there was no damage other than some scuffing on the edges of the tires - due to the wheels becoming locked in an angled state. In the second instance, in 2008, there was approximately $2,300 damage to the right front of the Jeep. Chrysler has been contacted, twice in 2008, but stated that the problem was caused by the tire manufacturer, rather than by the wheels locking. I will be sending the two letters which I sent to Chrysler, along with a cover letter to your office, with photos showing the damage to the Jeep Liberty. You may decide whether the wheels locked or the 3 tires just destroyed themselves. Naturally, Chrysler corporation has only contacted me by phone, so there is no paper trail, save my few notes when speaking with some person I can barely understand. Thank you for your time! updated 02/19/10 updated 10/04/10
My 2002 Jeep Liberty 2X4 always bounces when I drive it. It bounces and the steering wheel turns by itself when I hit a bump at slow speed. Regularly, I hear a popping sound when I turn the wheel to make a turn. I have had the vehicle serviced regularly and had the recall item completed (front ball joint) but still have the problems. I have placed all new tires on the vehicle but the problems still exist. I am afraid to drive the car on the freeway at high speed because I can feel that the car does not operate correctly. I cannot afford to buy another car at this time but feel that this car is not completely safe to drive. Please note: This is a recurring problem rather than an incidental problem.. which started about a year and a half ago and has gotten progressively worse. Thank you for your concern and for letting me bring this to your attention.
A D V E R T I S E M E N T S
- Albany, GA, USA