This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There is a recall on my Jeep Liberty 2002 on the airbag that can deploy at any time. Chrysler does not have the parts to fix the problem. It has been months of waiting. I am concerned about my safety driving the vehicle.
The air bag light on my dashboard continuously goes on and off while driving. I took it to my dealership, tempe Jeep in Arizona, on 10/04/2012 and was told they could not duplicate the issue. They also stated that there was no record of the incidents in the truck's computer system. I know a recall exists for 2002 Jeep Liberty's, but according to the dealer my VIN is not within the recall.
The air bag light on my dashboard continuously goes on and off while driving. I took it to my dealership, tempe Jeep in Arizona, on 10/04/2012 and was told they could not duplicate the issue. They also stated that there was no record of the incidents in the truck's computer system. I know a recall exists for 2002 Jeep Liberty's, but according to the dealer my VIN is not within the recall.
The contact owns a 2002 Jeep Liberty. The contact stated that there was a recall associated with NHTSA campaign id number 12V527000 ( air bags) however, the contact was not able to have the vehicle serviced under the recall because the part was unavailable to perform the repair. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not made aware of the problem. The contact had not experienced a failure.
I received a recall notice M35/NHTSA 12V-527 months ago. I went to the local dealer in owatonna, mn about 1-2 months after I got it, this last summer, and was told they do not have the parts yet! they told me they would send me another notice when the parts come in. I have yet to receive any such notice. A friend of mine also has a Jeep, and said he went to the faribault location, where he lives, and they fixed his Jeep right away. Mine still has not been fixed. Can you contact them and see what the problem is? owatonna Jeep dealer if you need to contact me, please do so by email, I am seldom by my phone.
- Owatonna, MN, USA
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The contact owns a 2002 Jeep Liberty. The contact stated that while the vehicle was at the dealer, the dealer informed her that the vehicle was included in NHTSA campaign I.D. number 12V527000 (air bag) however, the parts needed to complete the recall service were not available. The dealer also advised the contact that the vehicle was not safe to the drive due to the alarm that indicated that the air bag was defective would sound constantly. The dealer advised the contact that when the alarm would sound, the chances of erroneous and sporadic air bag deployment would increase. In addition, the dealer advised the contact that the clock spring was defective and would need replacing however once replaced, the failure persisted and the air bag alarm continued to sound. The manufacturer was contacted and advised that they did not have a remedy available to correct the failure. The failure was not corrected. The failure mileage was 133,000.
2002 Jeep Liberty. Consumer writes in regards to the negative attitude from service advisor at dealership, regarding the recall. The consumer was informed the procedure would take all day. Recall # 12V527000.
Not long before receiving an "interim notification letter" from Chrysler re: Safety recall M35/NHTSA 12V-527, my Jeep's air bag light would come on while I was driving down the road. About Jan 2013 I received the interim notification letter telling me that my "occupant restraint control module...has a small chance of experiencing an electrical overstress condition. When I received this notification I called my local Jeep dealer, interstate Dodge-Chrysler in West monroe, la. I was told then and every month since that Chrysler had not sent them the needed part. On Jun 14, parts mgr named steve told me that the part was expected this past month but has not yet arrived. He promised to call me when it was received by interstate Dodge. Having not heard from him, on July 31 I called him again. I left a message which has yet to be returned. About two weeks ago I received a second notification from Chrysler which seemed to indicate that the needed parts were now available. I called interstate Dodge and scheduled the service work for this recall. They did the work today, 11/6/13. I was called and told the issue had been repaired. I picked up the Jeep and drove it home. I have driven it again only to see that the repair was apparently not completed. The air bag light continues to come on and stay on. I called interstate Dodge a few minutes ago and was told that they did the recall work and that the airbag light on the dash is related to another cause. Of course, I would be required to return my Jeep and pay an undisclosed fee for this repair. I should have been told of this continuing problem when I picked up my vehicle. I was not. I do not trust interstate Dodge when they tell me they did the recall work. I do not believe I should have to pay for them to repair my air bag issue since this was the issue to be addressed by the recall.
The contact owns a 2002 Jeep Liberty. The contact stated that her vehicle was included in NHTSA campaign number: 12V527000 (air bags). The manufacturer and dealer were contacted and were unable to provide a date when the parts will be available. The air bag warning light illuminated intermittently. The vehicle was not repaired. The approximate failure mileage was 110,000.
The contact owns a 2002 Jeep Liberty. The contact stated while driving approximately 35 mph, the vehicle rear ended another vehicle and the air bags failed to deploy. A police report was filed. The contact was taken to a hospital where there were no injuries reported. The vehicle was towed to a private mechanic. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 119,000.
The contact owns a 2002 Jeep Liberty. The vehicle was repaired under NHTSA campaign number 12V527000 (air bags). The contact stated that the air bag warning light remained illuminated; therefore, the failure was not corrected. The dealer advised the contact that the air bag warning illumination was not related to the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 80,000.
The contact owns a 2002 Jeep Liberty. The contact stated while starting the vehicle, the air bag warning indicator illuminated intermittently. The malfunction also recurred when the vehicle was being driven at any speed. NHTSA recall campaign id number 12V527000 (air bags) was associated with the failure; however, the part was unavailable. The dealer was unable to provide an expected date for the part. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
2002 Jeep Liberty. Consumer writes in regards to air bag system occupant restraint control module recall notice. The consumer was informed the vehicle needed a L/F and R/F impact sensor and orc sensor. The dealer stated the parts were not available and they needed to be ordered. The dealer informed the consumer the parts were not covered under the recall.
TL- the contact owns a 2002 Jeep Liberty. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. Also, the contact mentioned that the dealer stated that the parts were on back order. The contact felt that since the failure was reported in November of 2012, there should be a remedy available before October of 2013. The contact had not experienced a failure. The current mileage was 72,107. Kmj
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning light remained illuminated. The vehicle was repaired under NHTSA campaign number 12V527000 (air bags) however, the failure was not corrected. The dealer advised the contact that the air bag warning illumination was not related to the recall service. The air bag warning light failure was related to the computer sensor, which had failed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure and current mileage was 87,309.
The contact owns a 2002 Jeep Liberty. The contact stated that while starting the ignition, the air bag warning indicator illuminated continuously. The vehicle was repaired under NHTSA campaign id number: 12V527000 (air bags) however, the failure persisted. The vehicle was not further repaired. The manufacturer was not notified of the defect. The approximate failure mileage was 160,000....updated 11-18-13 updated 11/20/13
The contact owns a 2002 Jeep Liberty. The contact stated that prior to having the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) however, the air bag warning light illuminated intermittently. Once the recall service was complete, the air bag warning light remained illuminated. The manufacturer was not notified of the failure. The approximate failure mileage was 151,000.
The contact owns a 2002 Jeep Liberty. The contacts vehicle was repaired under recall NHTSA campaign 12V527000 (air bags) and he was advised that the air bag light continued to illuminate. The manufacturer was notified of the failure. The approximate failure mileage was 178,000.
The contact owns a 2002 Jeep Liberty. The contact had his vehicle repaired under recall notice NHTSA campaign number: 12V527000 (air bags) but the problem with the air bag light persisted. The dealer refused to repair the vehicle a second time. The manufacturer was notified. The approximate failure mileage was 153,000.
A D V E R T I S E M E N T S
- Scranton, PA, USA