Original message follows: ------------------------ us customer service - Chrysler brand site brief description: Fixing my recall almost turning out deadly losing control of my front brakes comments: Today my wife and I picked up her Jeep Liberty after having the front ball joints replaced (it was a safety recall) from kona auto center in kailua kona, hi. Kona is 45 miles from my town of kamuela. My wife drove the car home and every time she stepped on the brakes, the front brakes made a loud clunk, louder each time. She also noticed a rattling sound. When she came to a traffic light in town. The car almost didn't stop. She had to down shift and even had to use the emergency brakes to keep from rear ending the car in front of her. I test drove the car there was something very wrong. I started to drive back to kona. I to had to down shift and use the emergency brake to stop. If I touched the brake, the front brakes would make a loud bang and then would rattle, with no stopping power. Half way back I had to stop. I crawled under the car and found to my amazement that one bolt on each front brake caliper was missing and the other bolt was only finger tight. I called the kona auto center and spoke with the service manager jeff. I told him I was on my way and how dangerous my situation was. Jeff met me as I arrived. He asked me what I wanted. I told him I just wanted the two bolts put back and torque all the hardware and the brakes checked. I also told him to tell all his employees that any time they touch/disconnect any brake system they better pay attention. My family lives depend on them. He offer me some free servicing, but I told him that his kona shop has already lost my business. I typically do all my own maintenance. I would think I could trust the dealership, but now I know better... please check into this and email me back. VIN: 2W176146, mileage: 78000, servicing dealer: Kona auto center.

- Kamuela, HI, USA