This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Jeep Liberty. When the vehicle was taken to have the lower ball joints replaced, the technician stated that the upper control arm needed to be replaced. In addition, the contact was informed that the frame was rusted. The vehicle was not repaired. The manufacturer was notified and stated that the VIN was not included in NHTSA campaign number: 09V119000 (suspension). The failure mileage was 100,000.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact received a notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The vehicle could not receive the recall repair because the rear end of the frame was rotted. The manufacturer was made aware of the issue. The failure mileage was unknown.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 06V28000 (suspension), 09V119000 (suspension), 12V527000 (air bags), 13V252000 (fuel system, gasoline, structure ), and 15V046000 (air bags); however, the parts were not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure.
Rear lift gate window unlatches on it's own, whether the vehicle is running or not. The Chrysler service department was well aware of the problem, and told me that the switch in the latch can activate on it's own, and that the latch would need to be replaced. Paid over $180 for a new switch and 5 months later, the window is popping open on its own again. Besides letting in the cold in the winter, heat in the summer, we are also exposed to exhaust fumes when this is open. It's currently being held shut (but not sealed) with a tie strap.
- Dubuque, IA, USA
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I was driving down the highway and I don't really remember the moment before the accident but I lost control of my car and hit the median barricade head on and from there my car kept going across the highway off to the grass area. I was the only one injured and taken to the hospital. My car is ruined and I faced a broken nose, back, knee, knock, head, and shoulder brushing and pain, and now I keep having a short term memory on some occasions. I also get nauseated when K get in a vehicle and get terrified when I'm with someone driving down the street. I have no vehicle at the time, it's been almost two and a half months and I haven't had any help with anything. I am a full time college student working a part time job, my sister or boyfriend have to take me to work and school, it's getting pretty tiring for them to take me everywhere. I work about 15 minutes away from my home and it's difficult for them to take me when they have school and work on those days. The air bags in my Jeep did not deploy, it went in for the recall and you can literally see the sensors, the clearly should have deployed. My Jeep had no engine or air bag codes of any kind.. so why didn't they go off?! I'm terrier that im going to loose my job and not afford to pay rent or bills.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The vehicle was taken to a dealer. The technician stated that there was corrosion around the area where the hitch was supposed to be attached and the condition of the vehicle did not support proper installation. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 140,462. Updated 5/11/15 the consumer stated the manufacturer was notified and the inspector took photos. The recall was closed. The vehicle was not repaired. Updated 09/16/2015
The contact owns a 2002 Jeep Liberty. The contact stated that when the vehicle was taken to the dealer for an unrelated repair, the technician discovered that the rear frame bolts were severely rusted. The vehicle was repaired. The manufacturer was not notified of the problem. The failure mileage was 84,651.
The contact owns a 2002 Jeep Liberty. The contact received a notification for recall NHTSA campaign id number: 13V252000 (fuel system, gasoline, structure) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The VIN was unavailable. The contact had not experienced a failure.
TL - the contact owns a 2002 Jeep Liberty. The contact received a recall notice for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part was unavailable and the dealer did not know when it would arrive. The manufacturer was not notified. The contact had not experienced a failure. Jcc
The contact owns a 2002 Jeep Liberty. The contact received a notification for recall NHTSA campaign id number 13V252000 (fuel system, gasoline, structure) and stated that the remedy part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
I was notified by Chrysler of a safety defect requiring a hitch to be installed. As of this date, no parts available "?" seems strange I can purchase a hitch, but a co. As large as Chrysler can't ! I want this corrected so I can drive it again, after parking it months ago !!
The contact owns a 2002 Jeep Liberty. The contact stated that he attempted to have his vehicle repaired under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) but was informed that the parts were not available. The contact stated that since the failure was reported in June of 2013 there should have been a remedy available before may of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. There are no failures at this time.
The contact owns a 2002 Jeep Liberty. The contact received a recall notification of NHTSA campaign id number 13V252000 (fuel system, gasoline, structure), however, the part needed was unavailable to perform the repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact stated that she attempted to have her vehicle repaired under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) but was informed that the parts were not available. The contact felt that since the failure was reported in June of 2013, there should be a remedy available before may of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure ) but was informed that the parts were not available. The contact felt that since the failure was reported in June of 2013, there should have been a remedy available before April of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact stated that she attempted to have her vehicle repaired under NHTSA campaign number: 13V252000 ( fuel system, gasoline, structure ) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2013, there should be a remedy available before April of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign id number: 13V252000 (fuel system, gasoline and structure) but was informed by the dealer that the part needed to complete the repair was not available. The manufacturer was also contacted and could not provide a reasonable timeframe for when the vehicle would receive the repairs. The contact had not experienced a failure.
TL -the contact owns a 2002 Jeep Liberty. The contact received two different recall notifications for NHTSA campaign id number 13V252000 (fuel system, gasoline, structure); however, the contact stated the part needed was unavailable to perform the repair. The dealer was unable to provide a date when the part would be available. The manufacturer was notified of the problem. There are no failures at this time. Rk updated 11/06/15 updated 8/17/17
The contact owns a 2002 Jeep Liberty. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) but was informed that the parts were not available. The contact felt that since the failure was reported in June of 2013, there should have been a remedy available before April of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Westbury, NY, USA