This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
on mopar recall service done shows it had been serviced and bunch of lies i have never taken my 2021 jeep to get serviced for power steering issue. barely came out 1 week ago and crazy service man at BOGGUS TIPTON JEEP in Brownsville texas named Josh, white male wanted to charge 4500 dollars to repair knowing supposibly there was an issue recall and i declined so wanted to charge me 2500 after i declined. he was more than likely gonna charge chrysler and me both ways to make the dealership double the money for a bull**** fix. my jeep has never been in service for the power steering recall. after readings previous comments i think chrysler is lying that the fixed and issue on many customers of recalls. [please check your vin and put a complaint and call chrysler like i am tomorrow and will get an attorney involved for a false fix and claim
Vehicle quit running while driving was going about 5 miles an hour just shut down tried to restart cranks but will not start no safety issues We had to call a tow truck and have vehicle towed to dealer has about 24,000 miles on it. It sounds like a fuel pump issue. Valley motor city Jeep in Cuyahoga Falls, Ohio, 330-937-9481 where the vehicle is being repaired called me Friday 9/6/24 and said they ordered a fuel pump I talked to Christy, the service writer she said parts will be in next week. does Chrysler have any recalls on this?
Service power steering, blind spot alert temporarily unavailable, seatbelts not buckled came on and started beeeping, start/stop not ready, and service electronic stability control all turned on at once. I pulled over to the side of the road to try to restart the vehicle and I lost my power steering.
Recalled Rear Coils, over 2-3 months ago, Taken to Jeep Dealership in Morgantown Wv, Taken for front ball joint knuckle pin coming lose, Causing the upper ball joint to start to make noise, unable to control steering when raining or going over bump video was send to mopar when claim and complaint at the time, Prior two weeks before also called and report it, someone canceled my call, and said they had no remedy at that time. Was told they had no remedy for recall at that time. Morgantown jeep then proceeded to fix the rear suspension coil recall. Never notified me the part that was recalled was in fact broken when it was removed. Instead replaced it then told me my rear suspension, Structs, and say bar links are broken on both sides of my rear end which mechanically is attached to these coils which is the resulting damages of driving the vehicle for 40,000 miles with improper installed coils. I report this to Mopar when giving them the car, the rear end always bounced. I went through my first set of tires in less than 18,000 miles due to this. My Case managers name was mary, She was very Rude. Called me a liar more than once. They would not even call me to come pick my car up. When talking to the Customer service guy at jeep in morganttown. He said mary said fix only the parts and only what the exact recalled said. and they would not evaluate or do anything for my Front control arm and pinch bolt, they tighted it, I even submitted photos where they just tightened it submitted to mopar. Also asked for submission of buy back program due to value dropping more than 10,000 dollars in 3 weeks time, Attempted trade off for 38,000- owed 42,000 in Octor 2022. Nov price dropped to 32,000 trade in. Value now for trade in due to severity of mechanical issues is now down to less than 28,000, I said 55,000 dollars for this car. I have a 2.5% interest rate and did not carry over anything over MSRP on this Vehicle. I am unable to trade it. And the vehicle is barely drivable.
- Rivesville , WV, USA
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Frequently all lights go on while driving check engine goes on here and there on the highway. Loud noise when you start the car and continues for about 2 min after the car is turned off as well.. All lights went on and was unable To move the vehicle in the middle of a street. I have taken the vehicle in several times to 2 different dealers and I am told there-??s nothing wrong with it. It-??s a danger to my family and I for the car to continue to do these things as the car is unable to be moved..
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer however, the vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 25,000.
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to maneuver. The contact stated that an unknown warning light was illuminated. The vehicle was towed to the dealer however, the vehicle was not diagnosed. The dealer stated that the vehicle had experienced a battery failure, and the battery needed to be replaced. The vehicle was not repaired. The contact stated she had not noticed a failure with the battery. The manufacturer was not made aware of the failure. The failure mileage was unknown.
[XXX] just south of Grapevine, CA, is a 4-lane freeway, speed limit 70 mph. It is quite steep, perhaps 4 or 5 %. It is very heavily traveled, and is used by a large number of 18-wheelers. It has a slow lane on the far right, for trucks and cars pulling trailers. I was in the #1 lane, traveling at 70 mph. About 5 miles south of Grapevine, CA, the car completely lost control of the steering. I came within inches of impacting the guard rail, and hitting a large tractor-trailer. By braking gently, and making greatly exaggerated steering inputs, I was able to maneuver to the slow lane, and, driving at less than 15 mph, was able to get to a truck stop parking lot, where the car was towed to a Jeep dealer. This is the third catastrophic safety failure this car has suffered. The first was explosion of the front transfer case, scattering transmission parts all over the road, the second was the failure of the left front axle boot. which spread grease onto the brake disc. Fortunately, both of these problems occurred at very low speed, so accidents were avoided. This last failure almost killed me, my wife, and my little dog. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
April 8th 2024 jeep was at total stop then car jolted forward and unable to stop the vehicle from driving forward lost control of car until it hit a car then fence then a brick wall total loss both air bags deployed
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the upper control arm pinch bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.?Parts distribution disconnect.
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the upper control arm pinch bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
There is an open recall and a remedy was released about 2 weeks ago. I have attempted to get this fixed but the dealership stated the manufacturer will only allow each dealership to order two parts at a time. There is an extensive waitlist resulting in the issue to continue without fixing it in a timely manner and continuing to put mine and my family-??s lives at risk as well as other motorists.
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
There is a Manufacturer Recall Number10B NHTSA Recall Number24V-132 Recall StatusRecall Incomplete, remedy not yet available. When calling the dealership to schedule the fix they said they don-??t have one and don-??t know when one will be available they haven-??t been given that information. In the meantime am I just supposed to drive a Jeep that could crash at any given time.
I went to turn on my Jeep Grand Cherokee L and received a "service power steering error message". I turned off the car, and when I went to turn it back on the reverse detection warning went off, the odometer consistently blinked and the service engine light came on. I was unable to reverse the car or drive the car forward and required it to be towed. I had two small kids in the car without power steering so significantly at risk. The vehicle is enroute to the local Jeep dealer and there were no warning signs or issues with the car prior.
As I was driving vehicle steering got really hard and all lights come up on the dash, pulled over and turn engine off wait for a while and turned back on, problem didn't solve, I contacted the Dealer before and they say there is no recall for these issue on these vehicle, it is very Danger and scary to be driving and not knowing if is safe or not.
A D V E R T I S E M E N T S
- Lutherville-Timonium, MD, USA