This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The electronic stability control has malfunctioned and the 4wd svc light has comeon. The vehicle shifts hard when taking off at low speed. When coming to a stop there is a loud pop from transfer case. Also the 4wd low and neutral comes on by themselves. This vehicle definitely has safety issues. I just bought this vehicle and just barely have 1000 miles on it. How is thus safe? The hard shifting started around 6/1/2024 the electronic stability, svc 4wd, going into 4wd low and neutral all started on 6/23/24
Vehicle shuts down puts itself in park and applies the parking brake and states that the hood is not closed when it is and has not been opened. It also disable the auto stop/start. It does this at traffic lights or when ever a vehicle comes to a stop creating a potential rear end collision due to having to manually restart the vehicle, disengage the parking brake and put the vehicle in drive.
I was driving approximately 55 MPH on the highway when my vehicle suddenly lost all acceleration. I received an alert on the dash and a chime - the alert stated "Shift to P to Start" - with no other warnings and no CEL or Check Engine light. Pressing the gas, even to the floor, did nothing. I was forced to brake the car to a stop on the shoulder, shut off the engine, and restart the vehicle. Afterwards, I experienced some slight hesitation which resolved, and then was able to drive the rest of the trip without issues. Having the vehicle lose all power on the highway without warning is a serious safety issue.
Vehicle shuts off (engine) randomly during driving. This is the third occurrence. After waiting a few minutes vehicle is -??fine.-?? Dealership is not able to -??replicate-?? the issue. Serious safety issue. How can I operate my vehicle ethically, when I know it could shut off randomly -?? particularly on a fast moving highway" Dealership says it sees no error codes or issues. My hunch is an issue with the fuel pump? Perhaps a fuel sensor" PLEASE HELP! I am scared to death of driving my vehicle, and I feel I am not being offered the assistance I need. I don-??t want to see anyone get hurt. Thank you. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On [XXX], at approximately 9:30AM, I was driving my daughter-??s 2021 Jeep Grand Cherokee L (VIN: [XXX]) to my home to detail it for her. After turning onto [XXX] from [XXX], Spring Branch, TX, the digital screens in front of the driver and in the center console turned off and went blank. Approximately 3-5 seconds later, the screens turned on, but then they went blank again after about 5 seconds. At this time, the engine felt as though it was stumbling as though it was running out of fuel. I then began to smell what smelled like melting plastic and then I saw dark colored smoke beginning to come out from under the center console on the right side of the vehicle. I slowed down and looked for a safe place to pull the car off of the road. The entire scenario appeared to have lasted 1-2 minutes, but I really don-??t know exactly how long it was before I was able to exit the vehicle. In order to see where I was going, I rolled down the front windows and as soon as I did so, I saw flames appearing from underneath the center console on the right side of the vehicle. I was able to stop the vehicle on the right shoulder of the road and then I placed the vehicle in park and I exited the vehicle. I moved away from the vehicle and called 9-1-1. Bulverde -?" Spring Branch Fire & EMS and Comal County Sheriff-??s Department arrived several minutes later and when they arrived, the vehicle was fully engulfed in flames. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Spring Branch, TX, USA
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While driving on the highway Friday [XXX] in the middle lane the whole vehicle just shut down and locked up. Speed roughly about 20-30 mph in rush-hour traffic. No warning lights at all. Full tank of gas. Zero power to anything. Wheels locked up completely. Shifter nonresponsive to try Neutral. No hazard lights. No brake lights. No way of giving other vehicles a warning. Could not open doors or windows. 911 was called to the scene and I was very thankful not to have been seriously injured or lose my life during this whole situation. I was transferred into the fire truck as to get out of traffic. Fire department had to google where to find locking mechanism for the wheels in order to push it over to the right lane. I have a police case number on hand. Vehicle had to be towed to a body shop. The vehicle was sent into service TWICE before for electrical/battery issues in March & April of 2024. Service Dealership: BROWN DODGE-CHRY-JEEP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Seat started moving to the 1st saved memory position while driving. This happened over and over and over until I got home. Now the seat memory for the 1st position has stopped working and number 2 is what the 1st use to be.
I went to turn on my Jeep Grand Cherokee L and received a "service power steering error message". I turned off the car, and when I went to turn it back on the reverse detection warning went off, the odometer consistently blinked and the service engine light came on. I was unable to reverse the car or drive the car forward and required it to be towed. I had two small kids in the car without power steering so significantly at risk. The vehicle is enroute to the local Jeep dealer and there were no warning signs or issues with the car prior.
I am writing to file a complaint regarding an ongoing issue with the 10.1-inch infotainment screen in my Jeep Grand Cherokee L. The problem specifically pertains to the consistent disconnection of Android Auto, a critical feature for modern vehicle functionality. I believe this issue poses a safety risk and warrants further investigation. 1. Component/System Description: The malfunction involves the 10.1-inch infotainment screen, which controls various vehicle functions, including Android Auto connectivity. 2. Safety Concerns: The persistent disconnection of Android Auto has jeopardized my safety and the safety of others on multiple occasions. This issue interrupts vital functions such as navigation, communication, and hands-free operation, posing a risk of distraction and diminished driver focus. 3. Dealer Response: I have sought assistance from the dealership for this issue. However, their response has been inadequate. The dealership attempted a system reset, which proved ineffective in resolving the problem. The malfunction persists despite their intervention. 4. Confirmation by Dealer/Service Center: The dealer confirmed the issue but failed to rectify it. Their inability to address the problem raises concerns about the effectiveness of the current troubleshooting methods employed by Jeep service centers. 5. Third-Party Inspection: As of now, the vehicle or the malfunctioning component has not been inspected by the manufacturer, police, or insurance representatives. 6. Warning Signs: Prior to the complete failure, warning signs were evident. The Android Auto disconnection issue was preceded by intermittent connectivity problems, displaying error messages and disruptions in the infotainment system. These warning signs were reported to the dealership. I am open to providing any additional information or cooperating in any further investigation deemed necessary.
Started noticing hard reverse shift when vehicle was cold. Took to the dealership, tech could not find any issues other than it shifted hard in reverse. Tech found no leaks, performed PCM reflash. Still no problems found. Tech did not check transmission fluid level on vehicle. Must be checked at the dealership. Tech recommended replacing transmission even though could not find any issues. A few days later while driving at highway speed the vehicle suddenly downshifted to 3rd gear nearly causing me to loose control. Vehicle would not shift into fourth gear. Had to limp vehicle home.
Vehicle died suddenly in traffic 2 times. Was able to restart after a short while. Was a serious safety issue as I was at highway speed 1 of the 2 times. Vehicle is now at an independent garage. 40k miles. Not under warranty. Has not been inspected or diagnosed yet. No warning lights or codes showing.
I purchased vechicle 9/11/21. The electronic start stop option is not Fuctioning. I understand you could stall In traffic if you use the option. I prefer to use standard way for safety.
This was 5 -6 times my new car broke down 3 times for fuel pump problem then i have engine light on more than4-5 times. Now its still on they fixed it 2 month ago. I just buy this brand new car in 2021. Not completed 3 years yet and having 56700 kms on it.
On many occasions, warning lights come on for no reason. The dealer has "updated" software, but to no avail.. Collision warning, stop/start error, throttle body error and more. On the last event we were driving uphill, approx 25 mph, nobody in front of us, and the brakes slammed on with multiple errors showing.. the car then lurched forward with active breaking, stop start error, throttle body sensor all showing up and going away. This happened 4 times on the evening of Sep 15th. The errors and random and intermittent.. They replaced a "secondary" battery at one point, and that did nothing. They told us we needed to drive it for over 100 miles, to charge the battery, but it did not fix the stop/start or any other error. Now it is in the Cerritos dodge dealer and we have a formal complaint filed with Chrystler.. The dealer states they can't find any problems.. During most of the events, the errors and warning lights do not stay on longer than a few seconds. I have one picture I was able to take when the warning lights stayed on a little longer.
My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to. This should be a recall this was a brand new when I brought it should not be having these problems already at theses miles, also my locks don-??t want to lock my driver door I have to push it lock.
While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.
I have under 13,000 miles on my car. When i had barely 11k miles, my whole computer system and power steering system shut down 8 hours from my home while on a road trip with my three children and our dog. It left me in the middle of busy traffic and easily a target for oncoming traffic and was very dangerous. The steering g could barely be turned at all. We had this fixed and it-??s happened again. I just returned from a trip. I was on my way to school and got stuck in rush hour traffic with my child in the car. The power steering and computer system locked up again and no air would work in the vehicle and the heat index is 115 today! I cannot trust this car and there are numerous lawsuits and complaints regarding this same issue! We could easily wreck and it would be life altering. The current situation is not showing up in my app so I only have the one incident. I-??ve never felt so vulnerable. And Jeep is no help.
Two days in a row - the jeep didn't start in the morning. After I started it with a starter. The first day, the buttons on the steering wheel and the safety system control stopped working. Incorrectly shows the fuel level. The second day when the car started with the help of a starter, the dashboard stopped working (completely went out). The battery was checked - it is 100% working The dashboard didn't work during the day. Everything worked in the evening. The engine speed does not rise above 3000 revolutions per minute. Now it doesn't show the fuel level in the tank correctly. Very often, security systems such as lane control and proximity to another car fail
While driving at highway speed the motor shut down without any warning. I was in the center lane of traffic and had no acceleration, no power steering, nothing the vehicle went dead in highway traffic at highway speeds. I had to coast and get over several lanes and on to the shoulder. Vehicle came to a stop on a narrow shoulder with speeding vehicles and 18 wheelers whizzing by. I had to cal 911 and get police to help so I wouldn't get rear ended. Had to wait on shoulder for an hour to get a tow to safety. The vehicle never restarted, and the transmission was locked in park. The vehicle is now at the jeep dealership to see what happened. I just read on line that Jeep Grand Cherokees have this problem and Jeep is not doing anything to repair. Please advise me on how to proceed with this. I have been driving for 50 years, and today was the scariest day of my life I thought we were going to die in a pile up. Doug savage
A D V E R T I S E M E N T S
- Lonoke, AR, USA