This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Navigation touch screen delamination rendering the user interface that controls many of the car's functions inoperable. Many of the advanced driver assistance systems along with settings for the car's engine, suspension, and steering are controlled through this interface. This is a widespread issue in the WK2 models of Jeep Grand Cherokees. Safe operation of the vehicle is predicated on a functioning touch screen. The car cannot completely be operated safely without this user interface. I reached out to Stellantis with my concerns. Stellantis will not cover the cost of replacing the screen once the car is out of warranty. These cars are unsafe to operate without a functioning touch screen.
There is something wrong with the front suspension of my 2019 Jeep Grand Cherokee. At highway speeds there is noise and vibration which is felt through the steering wheel and brake pedal. At lower speed, on city streets, you can feel / hear a noise when turning and the steering will pull hard to the left you have to quickly turn to the right to get the car going straight again. There seems to be something loose in the suspension which shifts out of place. I have taken it to the Jeep dealer several times and they say they do not find anything, they will balance and align the suspension but this did not fix the problem. The last time they blamed the tires, which had 55K miles, so I replaced the tires and still have the problem. This is a very dangerous situation, if it occurred in heavy traffic it would could cause the car to lurch into the oncoming lane of traffic and cause a head-on collision.
Loud creaking sound coming from both front tire areas when driving low speeds and turning the wheel. I took the vehicle to the shop and they could not identify where the creaking noise was coming from. There-??s no knocking or shaking in the steering column. It sounds like it-??s the shocks/ suspension in both front tires.
Today makes the 3rd time ive had my car at the dealership. 1st time they said it blew a fuse. This is after I got a message that my air suspension needed servicing immediately.that lasted overnight. Took it back the next day. I was told it was a factory defect. Paint overspray, loose wiring. They fixed that. It lasted a few days. Then as I was about to leave town. I got the message again. I was told it was ok to drive. So I did..today I took it back in. Now the dealership is trying to get me to trade my car. Which will cost me more monry. We shouldnt have to pay anymore money out of pocket..and our pyts will go up. This message happens as car is moving. Its supposed to be raising up.
A D V E R T I S E M E N T S
- Baltimore, MD, USA