This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
With just under 40,000 miles on the vehicle, first the front passenger seat belt started to fail to retract, then a few months later the front driver side seat belt began to do the same thing. The dealer says they are out of warranty so it's my dime to fix. I wouldn't be concerned except that this is a huge safety issue, if the belt doesn't retract correctly when put on, it would fail to hold me or my passenger in place during an accident.
What component or system failed or malfunctioned, and is it available for inspection upon request" -The rear driver side seatbelt does not click in and does not function. How was your safety or the safety of others put at risk? - The rear passenger is unable to buckle. Has the problem been reproduced or confirmed by a dealer or independent service center? -No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" -No I recently purchased this vehicle on December 10th, 2022. During the test drive the salesman sat in that seat. He did not bring to my attention during the test drive. The following day I realized this issue and the dealer had stated that since I did not mention it during my visit that they would not fix it for free. This was at a dealer in Illinois, I am now back in Iowa and would like the get it fixed here. The car seems to be in a rear end accident, although the dealer did not specifically disclose where it was in an accident.
A few days after purchasing this car we noticed the front seatbelts weren-??t retracting after unbuckling. After pulling out the seatbelt shoulder strap and inspecting it, it was cut and frayed, which was catching and not allowing it to retract. The front driver and passenger shoulder belts were both like this. We took the vehicle into a jeep dealer and had it checked out and had the seatbelts replaced for obvious safety reasons. The gentleman who worked on our Jeep said he had seen this on other Chrysler models as well.
- Cle Elum, WA, USA
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- Vero Beach, FL, USA