10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
3,204 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Jeep Grand Cherokee miscellaneous problems

miscellaneous problem

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2019 Jeep Grand Cherokee Owner Comments (Page 3 of 3)

« Read the previous 20 complaints

problem #8

May 012019

Grand Cherokee 6-cyl

  • miles

A D V E R T I S E M E N T S

Uconnect on stereo system freezes up. When it does this the temperature controls, phone, radio, navigation system and everything it controls stops working. The vehicle can be stationary or moving and it just stops working, have to pull over and turn vehicle off and wait for at least 5 minutes for it to come back on.

- Centennial, CO, USA

problem #7

Jan 222020

Grand Cherokee

  • miles
Hello. I have found many issues with my uconnect system and what appears to have been compromised (hacked). I have reported this to Jeep and the sirius/cm system. 1 occasion my sos/assist feature was deactivated while I was in the car. Another time light changed from red to green on another occasion without touching it. 2 system was reset and showing phones being connected that had been totally removed from uconnect system. 3 on more then one occasion my uconnect links/apps were not loaded... totally disappeared after being there and car was on for more then an hour. 4 settings button/ option to adjust important information sometimes not on screen. 5 map navigation giving misdirection and had me driving in circles back to my starting point. 6 screen freezing and not allowing me to disconnect phone/change screens...also had issues where my screens would jump from one thing to the next without touching anything. Do not know if my uconnect was accessed during the time period my phone was hacked into and I hooked it up through carplay or if a "lock link " was used. I've done my research because I thought all these were odd and it is not uncommon for "low lifes" to get into these computer systems. I have been working with phone company, Jeep fca case management, apple on the issues of my hacked phone and uconnect system.

- Worthington, OH, USA

problem #6

Feb 032020

Grand Cherokee

  • 200 miles
The navigation system has a weather alert notification that can't be disabled. It takes up the entire infotainment screen and does not go away unless I take my eyes off the road to click on it to close the window. This happens everyday in my Jeep with a wind advisory. Pretty absurd notification especially since it happens every day. I live on the West coats and understand it can be windy. Super dangerous to constantly pop up and make me close it manually.

- El Segundo, CA, USA

problem #5

Jun 182019

Grand Cherokee

  • 10,000 miles

A D V E R T I S E M E N T S

Took my car to the dealer because the sunroof is leaking they tried to fix it twice failed the second time I took it the complete drivers side floor of my vehicle was wet they said the reason why it was wet because it the sunroof bolts had rusted it is less than a year old and already has rust.

- Gainesville, GA, USA

problem #4

Aug 072019

Grand Cherokee

  • 115 miles
I purchased the vehicle new last week and the collision avoidance system doesn't work. I returned the car to colonial Dodge-Jeep in hudson, MA yesterday with 130 miles on the car they verified that doesn't work, but do not have any 'fix' for it.

- Woonsocket, RI, USA

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problem #3

Aug 042019

Grand Cherokee

  • 5,998 miles
While waiting stationary to turn on a city street, the car was in the auto start/stop mode. As soon as I took my foot of the brake to begin turning, the car completely shut off and started flashing warnging lights and cycling through several warnings like fcw indicator disabled. The car also told me the lane departure sensor was turned off as well. The car continued to flash these lights and cycle through multiple other warnings and refused to shut off. At one point the car even turned on the windshield wiper blades by itself.

- N/A, VA, USA

problem #2

Jun 152019

Grand Cherokee

  • 750 miles
While driving the car with 750 miles the electronic stability control, ABS, check engine, brake service antilock brake system lights all come on. While driving noticed car wasnt tracking miles then died on the interstate at approximately 70 miles per hour.

- Plainfield, IN, USA

problem #1

Feb 152019

Grand Cherokee

  • miles
Due to issues with radio's core software, the display of the car which control all vital functions of the car including temperature control goes inaccessible while car is in motion. It is accessible only when car comes to a complete stop and software is allowed to reboot which takes more than 20 minutes. This is so against the safety because the main core controlling unit of the car is of no use due to this problem. There is no definite solution and answer by the dealership, service branch, unconnect customer care and star ticket system. The car got into this issue within 24 hours of leasing it and is a brand new 2019 model.

- Champlin, MN, USA

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