This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On three occasions over the last three years my vehicle has randomly lost power and I have had to pull over and turn the vehicle off, place in Park and restart the engine. The latest incident happened on I95 in heavy traffic, and I was lucky to no be involved in an accident. This time the engine did not restart immediately but only after a 15-minute wait. I received no check engine light and no computer indications of the failure. I know this is an issue with Jeep as my wife and sister have had the same issues in other jeep models. on all occasions the dealerships said they have no idea of what the issue could be and really offered no help.
JEEP grand Cherokee-??s are know for their faulty transmissions, I just bought a 2019 jeep grand Cherokee from the dealer and it has a faulty transmission. I-??ve research and found out that other owners have same issues. This issues cause the car to jerk forward going from 2nd to 1st gear. This can be an issue because the jerk is strong and can cause an accident when stopping. Please help us out with this issue as it is a safety concern. Thank you!
I have a few different issues with my car. The transmission has been shifting roughly, there-??s a loud clunking sound when I put it in reverse, and I'm experiencing slipping, hesitation on acceleration, and sudden bursts of power. The car has been starting to jerk a lot. The engine has lost power while driving, which forced me to pull over on a busy highway at night with my kids in the vehicle. Fortunately, I was able to roll off the freeway, turn off the car, and after several attempts, I managed to drive home. Also my vehicle sometimes have a difficulty starting. I-??ll press the start button and no response. I-??ve also been dealing with electrical problems. My screen constantly freezes, goes blank or turns off. At times I can-??t connect my smart devices. My AC has broke, repaired and having problems again. I previously took my vehicle to the dealership to address issues with the AC. I mentioned these problems, and I was told they would be checked. However, an employee later said they couldn-??t find anything wrong. When I spoke to another employee, he admitted he wasn-??t aware of the issues. It-??s very frustrating dealing with these significant problems, especially since I can-??t trust my vehicle and always feel scared to drive out of town. All of this has been an ongoing issue. I have a few friends same model and year and they received recalls but I didn-??t. This is my only vehicle, I paid a lot of money for it and I shouldn-??t have to be dealing with this. Please help me.
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while pulling into a parking space and pressing the brake pedal the braking system malfunctioned causing and the vehicle accelerated forward and crashed into two parked vehicles. No injuries were reported. A police report was taken at the scene and the vehicle was towed to the home. The vehicle was later towed to the local dealer was unable to diagnosed a failure had occurred. Later, while the daughter was driving at highway speeds the failure reoccurred and the vehicle would not accelerate and the braking system malfunctioned. The vehicle was steered to the side of the road and rolled to a stop. After switching the transmission back to the drive position the vehicle operated as normal and was driven to the home. The vehicle was later towed to the dealer. The cause of the failures were not yet determined. The manufacturer was not yet notified of the failures. The failure mileage was 40,000.
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving approximately 30 mph the vehicle would shift hard and fail to accelerate over 40 mph. The vehicle was taken to the local dealer, who informed the contact that the transmission needed to be disassembled. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 28,000.
- Canton, NY, USA
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The contact owns a 2019 Jeep Grand Cherokee. The contact stated while reversing, the vehicle lost motive power and stalled before independently shifting to park(P). There was no warning light illuminated. The vehicle was towed to the dealer where the battery was reset and the vehicle operated normally; however, the failure reoccurred. The vehicle was taken to another dealer however, the mechanic was unable to determine the cause of the failure. The contact stated that vehicle had also started independently before. The manufacturer was contacted and informed of the failure. The contact was then informed that the vehicle was out of warranty. The failure mileage was 46,000.
I was sitting at a drive thru when my 2019 Jeep Grand Cherokee Limited 4x4 started to malfunction. A service shifter light came on, then the service engine light, then the service airbag light. all the lights and windshield wipers went on. no matter what i did lights and wipers kept malfunctioning. My car stalled and I wasn-??t able to move it. I turned my car off, turned it back on and again. It let me drive a couple feet but the steering wheel was stiff. Again it stopped moving, wouldn-??t allow me to go any further and only made the noise as if I was accelerating. All the lights and windshield wipers kept going crazy. I turned my car off and on again. Lights and wipers never stopped. I was able to drive another couple feet but then the 4x4 locked. The shifter switched from drive to parking and it was stuck on parking. The emergency neutral lever and button locked. My Jeep was going no where. The cables that connect to the battery were extremely hot and could have been a fire hazard. The vehicle was also saying service transmission continue on D, Do not shift or turn off Engine but the vehicle automatically set it self to Parking. My entire car locked down. I could only turn it on and off. I had to get it towed to the nearest auto repair shop. their analysis computer was unable to communicate with the vehicle. Luckily I was in a drive thru and not driving on the street or freeway. I could have been a very dangerous/deadly situation elsewhere. No previous accidents, issues with the jeep. It all happened suddenly.
I was driving around 75mph on the interstate for about an hour (not using cruise control) when all of a sudden the accelerator no longer worked. There was no warning, no error lights or codes or anything. I tested the brakes and they still worked. I was able to coast to a stop on the breakdown lane. I waited about 20 seconds and restarted the car and everything worked again. This is my son's car that I was driving and it's really concerning because I thought I bought a safe car for him. I'm an experienced driver, but either way it's extremely dangerous. I looked information up about this issue and I guess it's been happening quite a bit according to the internet. Someone mentioned that the 4 PCM torx head t15 mounting screws that hold the PCM faceplate to the protective metal case where the circuit board is housed are too long. (Not the 3 bolts that hold the PCM to the mounting bracket) When there was a vibration or shift, the screws touched the circuit board shorting everything out and causing the engine to stall. The owner put washers with the 4 little t15 screws and were able to fix the problem. I think there needs to be a recall. I'm afraid to drive the car myself or have my son drive it. I'm taking it to the dealer, but I don't think they'll be able to recreate the situation.
I was stopped in traffic with the vehicle in drive. When the light changed to green I pressed the accelerator and the drive (D) indicator light began blinking. At the same time, the engine would rev but would not go forward. The vehicle behind me nearly ran in into the back of us. I had to switch from drive to park, back to drive to move forward.
I bought this car in Jan. 2018 brand new. For the first year or so I had no problems. As of July 2020 it has stalled on me for 5 times. It only happens while on the highway (60-70mph). The lights on the dashboard start blinking and it says "shift to P to start". it decelerates very quickly luckily I've been able to merge to the emergency lane on the highway but this last time (1/17/21) it was very scary as cars were swerving in order to avoid hitting me. I'm unable to accelerate so there's cars going 60-80mph flying past me. Once I get to the emergency lane and down to 5-7mph the car completely stops (hard stop). I've taken it in to the dealer every time and every time they can't "duplicate" my complaint, there for nothing can be done.can someone please fix this as I still have 1 year left on this car! if not- im trading it in & no longer buying Jeep. I have the dealer invoice for all visits if anyone needs them.
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that after starting the vehicle, the vehicle failed to immediately shift into drive or reverse. In addition, the dashboard computer malfunctioned. After the computer self reset, the vehicle would suddenly accelerate. On several occasions the engine revved up and the vehicle would abruptly accelerate forward or in reverse. The vehicle was taken to the local dealer jim shorkey North hills Chrysler Dodge Jeep Ram located at 7670 mcknight rd, pittsburgh, pa 15237 who was unable to determine the cause of failure. The manufacturer was not notified. The failure mileage was 6,700.
Service shifter will randomly come on right after vehicle is started or starts beeping when driving but then clears itself and I check on dash for stored messages it disappears. Only once has vehicle not come out of park after being started and all shifter lights were on when it wouldn't come out of park shut vehicle off and turned back on and was fine but service shift still comes on randomly. The photo I attached is not from today 9/8/20
Vehicle has shut off while driving 3 separate times. The last time was doing 65 down a Texas highway. Suddenly lost all power to the engine. On pressing the the motor revved up but there was no transmission engagement even though the vehicle was still in drive. Was forced to pull over to shift into park to restart the vehicle. All three times the vehicle was in motion and the automatic vehicle shutoff feature was disabled. I had it in to the dealer after the first two times, they weren't able to reproduce it so they gave it back having driven it 100 miles and taken a quarter tank of gas doing so. I haven't driven the vehicle much due to the pandemic but yesterday the third occurence happened in a construction zone and we were almost rear ended at 65 mph due to this failure.
The Jeep makes a loud popping noise when placing it into any gear and you can feel a push forward. I took the Jeep into the dealership to check out the problem. First they said they did not have it happen to them and I needed me to come in and show them. When I got there and showed them and the mechanic first thought it could be something and put it up to look at it again. He made it repeat the popping and lurching movement multiple times then came back and said all Jeep do this and it is normal. But now it is worse and it is also popping and lurching while slowing down and speeding up.
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving 55 mph, several unknown warning lights illuminated. The vehicle was turned off and restarted however, the failure persisted. The vehicle was driven to the residence. While attempting to place the gear shifter in park, the transmission failed to engage. The started to roll backwards and the parking brake was activated to stop the vehicle. The contact was unable to turn the vehicle off. After a while, the vehicle loss power and turned off. The following day after starting the vehicle, the contact attempted to shift the vehicle out of gear however, the transmission failed to engage. The vehicle was towed to transitowne Jeep Chrysler Dodge Ram of West seneca (2989 transit rd, elma, NY 14059) to be diagnosed however, the diagnostic test was still pending. The vehicle was not repaired. The manufacturer was made aware of the failure and provided the contact with a case number. The failure mileage was approximately 13,787.
While driving straight at approximately 45 mph on a the 3 lane road full of traffic vehicle suddenly clunked loudly and violently shifted from high gear possibly fifth or sixth into first gear with the rpms at over 7000 this caused me and my family to lunge forward at which time I momentarily lost control of the vehicle. I was able to gain control and steer the car towards the side of the road and had to slam the shifter into park in order to stop. While stopped the vehicle remained at 7000 rpms until I pushed the off button of the console.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 35 mph, the vehicle independently shifted into park with the parking brake warning light illuminated. The contact attempted to restart the vehicle several times however, the failure recurred. The vehicle was taken to bay Chrysler Dodge Jeep Ram (636 15th St, panama city, fl 32401) to be diagnosed which was still pending. The manufacturer was not made aware of the failure. The failure mileage was 31,000. The VIN was not included.
I got into my vehicle and when I tried starting it would not turn on the engine. The only thing that would illuminate was the speedometer area. The audio unit would turn on off and then on and then off. I tried about 10 times and would not start the engine. The vehicle was parked in my driveway when it happened.
The contact owns a 2019 Jeep Grand Cherokee. While driving 72 mph, the contact heard an abnormal bang noise and the vehicle stalled. The vehicle was able to restart and was driven to tallahassee Dodge Chrysler Jeep Ram Fiat (3987 w Tennessee St, tallahassee, fl 32304, (844) 280-9221) where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 3,300.
A D V E R T I S E M E N T S
- Port St Lucie, NY, USA