This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
UConnect screen delamination is causing "ghost touching" in system. Climate control, phone, music, vehicle controls - including air suspension settings, are all impacted depending on particular event. Some are just annoyance, some are safety concerns. Air suspension height adjustments and off road settings can be controlled in the UConnect screens. THE ONLY way to lock the air suspension for towing or jacking (tire repair, oil change, etc.) is through the UConnect screens. There are 1,000's of complaints about this system issue on Jeep forums, and I was surprised at the lack of NHTSA complaints when I logged in to see the status. I have video's of the system ghosting on several different screens on different dates if you'd like to have them please provide a link to upload or an email to send them too.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the air condition system independently turned on high regardless of the temperature the system was set to. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the U-connect entertainment center needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
All-wheel drive is no longer working due to messages stating "service anti-lock brake system, " "service air suspension immediately, " and check engine light. All lights and cautionary messages came on at the exact same moment while coming out of park over a year ago. I have had the vehicle repaired twice, and the dealership says, "It is a wiring issue, " but within a month after being repaired each time, the messages and issues begin happening again.
Radio screen delaminating and causing ghost touching. Dials unwanted phone calls. Turns the AC on when its negative outside and vice versa during the summer it was turning the heat on. Very distracting and hazardous. I have children in the vehicle and it has been a hazard multiple times.
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i-??m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn-??t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical gremlin. How long before it accelerates by itself or cuts the engine while I-??m on the freeway. Safety HAZARD
- Saint Paul, MN, USA
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The UConnect system has started to delaminate, causing a "ghost touch" action where various settings are being changed while driving. This includes constantly making noises as the screen is s being activated, redirecting the navigation system while driving, turning on radio randomly, changing driver and passenger seat settings, turning off defogging/defroster, making phone calls, including 411 or emergency help services, all of this while driving without any external input. It is very distracting and dangerous.
Hello first the vehicle is stock and only has 80k miles. the battery jumper terminals become scorching hot as I got burned by touching them when I inspected the engine area because you can smell a light burn smell. So I have had a mechanic check The vehicles battery and he told me it's getting over charged by the alternator which is is regulated by the internal computer which is extremely pricey to replace. I looked into previous recalls and chrysler had defective parts in Chrysler's recall # U87. I was told by Chrysler my vin was not effected but I feel this is in error as I'm having the exact issue in the mentioned recall.
The touchscreen radio panel is delaminating and causing the system to freak out. Sometimes the radio will turn on by itself and blare out music, or all of the fans will turn on turbo at once. The navigation will freak out and turn off and it will auto-dial or auto-hang up phone calls. Sometimes when I am driving down the high way, the air or radio blasting from out of nowhere and totally unprompted will scare me and cause me to jerk the steering wheel or become significantly distract from the road. Yes, the problem has been confirmed by the dealer, and it is a known defect, but they will not take responsibility for the safety hazard or the cost of replacement. No inspection by any outside parties, yet. No warning signs.. the screen just started to melt/delaminate and then all of the ghost features began causing chaos while driving.
I was driving to work with the heated seat on. I began to feel my lower back getting extremely hot. I leaned forward and when I did I could smell something burning and my back began to burn. I quickly pulled over and jumped out of the car as quickly as possibly to see that my seat had physical flame coming from it. I contacted Jeep about the situation and was ultimately told it was somehow not a manufacturing issue. In addition to the seat fire my touch screen has completely delaminated and sometimes works and sometimes doesn-??t. Making it a safety hazard with the back up camera only showing when screen is operational. The screen also does things on its own. Changing radio stations, blasting radio volume, turning on/off. This is extremely distracting while driving.
Touchscreen has delaminated, causing Jeep to turn vehicle AC, Heat, Radio, Audio systems on and off at random and unable to control. Vehicle has become unsafe to drive.
The stereo system screen began delaminating approximately 1 year ago. The delamination causes the stereo to malfunction, make sounds, and cause a major distraction when driving. It has come to my knowledge that this is a very frequent issue in the 2018 Grand Cherokees. There were no warning messages, the screen just glitches and completely malfunctions which is making it dangerous to drive and manage simultaneously.
While driving, all the light on the dashboard come on. When this happens the speedometer is not working the windshield wipers come on. The emergency brake light is on, the car shifts out of gear and the turning signals don't work and the hazard lights won't work. This is all happening at the same time. I'm unable to inform people on the road that I'm in distress because my hazard light won't work I don't know how fast or slow I'm going. I can't inform the people on the road that I want to change lanes. Then after a while all the lights on the dashboard would go out and the check engine light would remain on for maybe two days and than go out. This problem has been going on since January I have paid thousands of dollars attempting to get this problem fixed. My car has been back and forth to the same Chrysler central Ave dealership where I purchased my 2018 jeep grand Cherokee to which I'm still paying for.
My jeep has stalled on me twice attempting to go through a stop sign at a busy intersection as soon as I slowed the jeep down and then accelerated to go through the stop sign it stalled on a major hwy. no lights come on and the automatic shutoff button is turned off And for the past month the jeep hasn-??t started without either a jump or sitting a while after it was hooked to another vehicle.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle was shuddering while idling. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. Additionally, the contact stated while driving 25 MPH and depressing the brake pedal, the vehicle stalled. The vehicle failed to restart and was towed to the residence. The contact stated that the vehicle was able to restart the following day. The check engine warning light was illuminated. Several messages indicating the air bag, the Engine Stop/Start system, the FWD system failures, and other unknown failures were displayed. Additionally, the contact stated that the vehicle stalled while driving on another occasion. The vehicle was towed to the residence, where a mobile independent mechanic diagnosed that the PCM had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted and advised the contact to take the vehicle to their location for diagnostic testing. The contact related the failure to NHTSA Campaign Number: 18V524000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 36,000.
The screen has delaminated and is not functioning, causing the heat, AC, defrost, and other systems to activate, deactivate and malfunction. This is incredibly distracting to the driver and creates unsafe driving issues.
I replaced the auxiliary battery, the main battery and the alternator, and my car is still losing power. I think that the voltage regulator that regulates how much power the battery gets is the actual issue. My car was manufactured in October 2017. Why wasn-??t it apart of the original recall? I want this fixed. I shouldn-??t have had to shell this money out when it-??s a manufacturer-??s defect.
Misfiring. Can't seem to get the check engine light off. Vehicle is too new to be having these sorts of issues. Diagnostic reader says 3rd cylinder misfire.
What component or system failed or malfunctioned, and is it available for inspection upon request" The engine block and head are warped. Radio station keeps jumping to random station when I'm not even touching it. Auto On/Off light goes on intermittently. How was your safety or the safety of others put at risk? This could be a failure and engine lock up had I not taken it in when first troubles came about. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes and I'm told the one dealership has 3 THREE other vehicles the same make and model with the same issue! I've also read on forums that many other people have this affect theirs as well. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Check engine light went on a few times, diagnosis showed multiple misfires in the cylinder. White smoke from the exhaust and vehicle shook and acted like it was going to stall upon starting.
Screen looks delaminated dials random numbers. Uconnedt no longer works nor does the radio makes for an unpleasant ride if I can go back I would-??ve just gotten a Toyota Jeep always has problems I-??m not the only with this issue and yet they don-??t do a recall on this ridiculous
A D V E R T I S E M E N T S
- Tacoma, WA, USA