This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving a message of service shifter displayed and vehicle went like on park mode but in D shift. Car was in motion and became stationary. Shift lights came on. All wheels were locked, service engine light on. Turning car off and back on didn't help. I was unable to move the shift from D to any other shift. It was very scary as I was on heavy traffic road, unable to move the car in the middle lane during work rush hour. It had to be towed to the dealer, tow guy had issues getting into the flat bed as the wheels were fully locked. Awaiting a diagnosis.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that every time the vehicle was in operation and a turn was made, the vehicle decelerated and lost power. Also, the front wheels and steering wheel seized. The contact could not turn the vehicle due to the stiffness of the steering wheel. In addition, the engine leaked oil and the electronic throttle, check engine, and stability control warning indicators illuminated. The vehicle was towed to North West Dodge (9616 northwest fwy, houston, tx 77065, (281) 720-1128) where it was diagnosed that the oil needed to be changed. The vehicle was repaired multiple times, but the failures recurred. The manufacturer was not made aware of the failures. The failure mileage was 39,680. The VIN was invalid.
In September of 2018 in an elevated grocery store parking lot, immediately at the moment of a low speed front collision that bent part of the front bumper, the engine RPM spiked extremely high. I then carefully put my foot square on the break and applied pressure before putting the vehicle in reverse so I could park in order to check the damage. As my foot was firm on the brake, while shifting into reverse the vehicle took off at a high rate of speed as the engine RPM continued to violently accelerate and spike. The brake was rock solid and did not activate all, no matter how much pressure I put on it as the Jeep accelerated through the parking lot in reverse, getting up to about 40 to 50 mph before striking 4 other vehicles. At least 2 of the other vehicles were totaled. Only after the Jeep came to a complete stop into one of the parked cars, was I able to turn the engine off and get out to make sure no people were injured. Several pedestrians were walking to their cars at the moment of the incident. No one was hurt but several people could have been killed or seriously injured as a result of the engine throttle/RPM spiking out of control. The experience was completely horrifying. The on duty police officer who I spoke with, who was also present at the time of the incident, did not write a ticket. After interviewing me he determined that I was of sound mind and body and not under the influence of any type of substance. After speaking with several technicians and sales associates at the Jeep dealer, I' was advised to contact Jeep corporate to speak with someone who had the authority to help me resolve this matter. Moving forward my best advise to anyone else would be to check this (NHTSA) website for any manufacturer malfunctions and/or recalls.
Vehicle stalls while being driven is the most serious issue ac works sporadically. Door lock unlock sporadically will not work stationary dangerous issue is the vehicle stalling out while being driven on highways
The vehicle was stopped and placed into park with the engine running. I exited the car and it accelerated in reverse in a fast speed and struck a parked vehicle. I was caught behind the open door in panic and was very fortunate that I was not knocked down and run over by the wheels.I am adamant that the transmission was placed into park and not in reverse. I was shocked at how fast the car was traveling. The incident was witnessed by my husband and my brother in law. My husband later talked to a man that was nearby and was told that he had the exact same car and year and that the same thing happened to him. An investigator was sent out and determined that there was a faulty part in the vehicle. The man lived in the state of Colorado which is where it happened. My husband forgot to get his name. This happened in an rv park on flat terrain, private property.
- Sparks, NV, USA
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My 2018 Jeep Grand Cherokee has been submitted to the dealership for a faulty sos feature. The sos does not connect to emergency services and does not shut off. The system stays engaged until a fuse is pulled in the battery compartment under the front passenger seat. Multiple submissions and "star tickets" have not produced correction and star tickets cancelled multiple times by the oem. There are service bulletins, but nothing is resolving this. Oem not taking this as a serious safety issue. If something should occur, the vehicle's safety response service will not be able to do anything for occupants of the vehicle. It is very upsetting that the oem has not fixed a software issue and will not allow the dealership to replace the radio with one that actually provides the proper connection to emergency services. This is a defect in the product that the oem has had over 18 months to fix since this vehicle was manufactured.
My 2018 Jeep Grand Cherokee has been submitted to the dealership for a faulty sos feature. The sos does not connect to emergency services and does not shut off. The system stays engaged until a fuse is pulled in the battery compartment under the front passenger seat. Multiple submissions and "star tickets" have not produced correction and star tickets cancelled multiple times by the oem. There are service bulletins, but nothing is resolving this. Oem not taking this as a serious safety issue. If something should occur, the vehicle's safety response service will not be able to do anything for occupants of the vehicle. It is very upsetting that the oem has not fixed a software issue and will not allow the dealership to replace the radio with one that actually provides the proper connection to emergency services. This is a defect in the product that the oem has had over 18 months to fix since this vehicle was manufactured.
My 2018 Jeep Grand Cherokee has been submitted to the dealership for a faulty sos feature. The sos does not connect to emergency services and does not shut off. The system stays engaged until a fuse is pulled in the battery compartment under the front passenger seat. Multiple submissions and "star tickets" have not produced correction and star tickets cancelled multiple times by the oem. There are service bulletins, but nothing is resolving this. Oem not taking this as a serious safety issue. If something should occur, the vehicle's safety response service will not be able to do anything for occupants of the vehicle. It is very upsetting that the oem has not fixed a software issue and will not allow the dealership to replace the radio with one that actually provides the proper connection to emergency services. This is a defect in the product that the oem has had over 18 months to fix since this vehicle was manufactured.
The vehicle is brand new and a few months after purchasing it the vehicle would shut down electrically (twice while driving) and the steering wheel and brakes would lock up. Since purchasing the vehicle in November of 2017 I have had 4 to 5 separate occasions where the vehicle had to be towed to the dealership in Jeep/Chrysler in libertyville, Illinois. I made verbal complaints after the second and third time. I was told after the last issue the problem was resolved and no more issues would occur, about 10 months later the issue has occured once again for a fourth time. I have son that I pick up on the weekends which requires me to drive on the highway. My fear is that the electrical will go out and my son will be hurt in a car accident due to the steering and brakes locking and no way to stop the vehicle safely. The occasion where is was driving the vehicle starting going haywire, the dash lights were flickering and different signs were coming on and the brakes became very hard to press until I couldnt any longer and the steering became really hard to move until it eventually locked as well. On 9 April 2019, the last of the few issues that has happened to this vehicle it was stationary and it wouldnt start and the electrical started acting up with the dashboard giving me the same messages from the last few times that the situation had occurred.
As im driving, the car complete dies on me, no power, no brakes, no steering, nothing is working, this is the 3rd time this is happening, im not safe in this car, I drive my kids,
Vehicle exhibited sudden unintended acceleration on two separate occasions, and caused an accident involving property damage. The vehicle, which had been on cruise control, was completely stopped in traffic for 30-45 seconds on I-95 in South Carolina. The car suddenly surged forward while the driver yelled at me 'my foot is on the brake'. it subsided once, then surged ahead again, leaving skid marks and colliding with the vehicle in front of us. It then surged a third time, ploughing that car ahead, before the driver could shift the transmission into park
After turning on the ignition and putting car into reverse the reverse light flashes and car will not go into reverse, same for putting into drive. Engine light stays on. This problem only lasts for a few seconds and then the car can go into reverse. I brought it into the dealer they had it for 4 days and could only recreate the problem once. It has happened to me twice prior to bringing it into the dealer. The dealer could not find any electrical or engine issues. I was told to bring it home and when it lasted to longer then to notify them. Very disconcerting!! have to wait until I cannot drive the car!
Electrical system malfunctioned while driving on a city street, dashboard lit up and the vehicle would not switch gears. Wipers started going and message popped up on the screen to not turn the vehicle off because it may not restart. When the vehicle was turned off it would not restart and it was stuck in the run position. Vehicle was towed to the dealership, they stated the vehicle over fifty codes and they did not know what was wrong with it. The dealership had the vehicle for well over a month and had to reach out the Chrysler for additional assistance. Eventually the dealership stated a sensor had become loose and that had caused all the problems. I received the vehicle back and within a week I was having problems again. While stopped at a traffic light a message popped up that the shifter was malfunctioning, this message came and went multiple times. A few days later the vehicle would not start, I had the vehicle towed to the dealership. They stated they could not replicate the problem and I received the vehicle back the next day. The following day while driving from work the dashboard lit up again and the same initial issue happened all over again. The vehicle was towed to the dealership again, once again they have no idea what has happened. They have been in possession of my vehicle for another month with no solution. Chrysler has informed the dealership to perform a pin drag test, this test supposedly involves checking every wire and code on the vehicle one at a time. As of todays date I still have not received my vehicle back.
Vehicle is equipped with the 8.4 inch uconnect/nav 4C touch screen. This system/screen controls the radio, climate control, heated/cooled seats, phone, navigation, etc. After driving the vehicle for 20-30 minutes using only the radio, the touch screen becomes hot to the touch. Recently the screen reached 127.7 degrees (see attached picture). Vehicle was brought to the dealer on 7/30/18 and the issue was escalated up to Fiat Chrysler automobiles. Fca claims the components are operating as designed. This does not seem correct. Excessively high temperatures can compromise the electronics in the dash and could lead to electrical failures and possible fire. I would appreciate NHTSA looking into this before there is a fire or possible injury.
2018 Jeep Grand Cherokee. Consumer writes in regards to odometer and transmission issues. The consumer stated mileage recorded on the odometer does not conform to the manufacturer's disclosed miles per gallon. The gears of the transmission are defective, the gear shifts into an unknown gear and would not move forward.
I have only owned the vehicle for 5 months. When filling the gas tank on several different occasions at several different pumps, the pump stops like the tank is full even though I just started pumping. Also randomly the backup camera does not display and then the entire infotainment system shuts down and restarts while going down the road or while in reverse
My vehicle was purchased brand new 11/2018, when I press the button to start it, 75% of the time it won't start and takes several attempts. Also when I shift into reverse, the R just flashes and the vehicle won't reverse. It won't move until I turn it off and restart it again. These two problems occur frequently.
Brand new Grand Cherokee, only 400 miles, today my backup camera stopped working. On the display I have an icon "backup camera" when attempting to click this the backup camera would not pop-up. Turned the car off and kept it off for 10 minutes, re-started the car, the Jeep display does not pop-up with the safety notification and the backup camera does not come on the screen when the car is placed in reverse. It was working fine the last week and a half and all of a sudden this morning it will not work. I called Jeep and they are unsure what it is and may be a software update. I just paid $60,000 dollars and have had the car for 6 days and the backup camera is not working now!
My backup camera has quit working. It won't even turn on. The uconnect is also unresponsive as far as trying to turn off the unit. I tried the three reset options and nothing. I can't force an update or anything. So now I have no backup camera.
The contact owns a 2018 Jeep Grand Cherokee. While driving 50 mph, the vehicle stalled without warning. The contact was unable to restart the vehicle. Prior to the failure, the contact noticed an abnormal fuel odor and smoke coming from the passenger side of the vehicle. The vehicle was towed to river oaks Chrysler Jeep Dodge Ram (4807 kirby dr., houston, tx 77098, (713) 524-3801) where it was diagnosed with an electrical failure. The contact was informed by the mechanic that the failure was not due to NHTSA campaign number: 18V048000 (fuel system, gasoline). The vehicle was not repaired. The manufacturer was notified of the failure. The contact was advised to have the vehicle towed to another authorized Chrysler dealer to be repaired per NHTSA campaign number: 18V048000 (fuel system, gasoline). The approximate failure mileage was 1,593.
A D V E R T I S E M E N T S
- Buffalo, NY, USA