This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The UConnect in the vehicle delaminated, which caused a crack on the screen. Due to that, the back up cameras do not work & the controls for most things in the vehicle are unable to be used now because they are all connected via the UConnect.
The UConnect radio has delaminated and is available for inspection. Due to the delamination of the UConnect system it will randomly change channels, replace channels, and will skip around to other parts of the system. This issue does not always occur and is random and unkown when it may happen. When the system does this it is a distraction to the driver and could cause a potential incident. This appears to be a known issue with 2018 Jeep Grand Cherokees and Dodge Ram pick up trucks based on a google search. There are several threads that discuss the issue and the safety concerns it may cause. There were no warnings of the issue. The delamination has been a slow process and was unaware of the issues that it could cause with changing stations and other items randomly.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while starting the vehicle the PCM warning light illuminated. The dealer was contacted, and the dealer stated that the vehicle was previously serviced under NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) and that the contact had to pay out of pocket for all future repairs. The manufacturer was contacted but provided no assistance. The failure mileage was 70,000. The contact stated that the vehicle was serviced at the dealer per the recall but is experiencing issues. A warning light keeps appearing even after the vehicle's powertrain control module was reprogrammed.
The vehicle continues to not start. Replaced both batteries (main & auxiliary) in two days later the vehicle would not start without a jump. Checked the alternator and used a voltage meter to test all fuses. Also was placed on a diagnostic machine nothing detected. The vehicle will run for a couple of days with no problems and then will not start. Took the vehicle in for the recall. The dealership fixed the recall and now the antilock brake sensor light is on and the slippery when wet light is on. I have been told by a mechanic that there has been an TSA stating the TIPM is known to be defective. I have been told the TIPM (fuse box or brain) can cost 600-1000 to replace. The vehicle only has 80000 miles on it. This problem should not be a consumer issue when it has been identified as product defect. Please help.
I have had a problem with the vehicle just shutting down while driving and it seems to have a wiring issue to the oem fuse box which keeps blowing the fuse. I see in 2018 there is a recall on the wiring but when I put my vin in it doesn't show that? I was on the highway and the vehicle shut off while driving and almost got killed with my granddaughter in the back seat when the vehicle behind me swerved into the fast lane and hit a part of the guardrail. I couldn't even put emergency lights on because the power died on every thing
- Putnam, CT, USA
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Uconnect System Malfunction/Delamination: EXTREME SAFETY ISSUE: 1. Screen freezes and fails to project image onscreen while backing up. 2. Independent of operator touching screen: --system turns on/off. --increases/decreases volume. --changes stations, and media modes. --navigation frequently freezes during critical intersections. --climate control inaccessible. --randomly dials 911 and other random phone numbers. 3. UConnect fails to turn off even after leaving vehicle. Vehicle is primarily driven by inexperienced 17-yr-old driver. He gets disoriented when back-up camera freezes causing him to stop/park/restart vehicle very possibly in harms way. He has consistently complained about how distracting it is to try to control the system malfunctions while driving. Very often needing to pull over in areas that may not be safe. I have called Jeep Cares, FCA Recall Assistance Center, and visited Dealer Parts Dept and Service Dept. They are aware of but refuse to address the problem in spite of NUMEROUS COMPLAINTS ONLINE until I pay them non-refundable $195 for them to officially diagnose a known problem and activate my case. I have a video taken in early 2021 (before end of warranty) thats illustrates some of the issues, but could only upload a still image below.
the uconnect screen is bubbling and de laminateing and causing the display to randomly change to all different screens from radio to heat to clock to navigation constantly changing cannot work the navigation, climate control, or radio or any he controls
The Uconnect system laminate bubbles and as such, the system has a phantom buttom touch every few seconds. While driving, this results in an audible ding, the navagation no longer is visible, you are unable to use the backup cameras. I have also been in a situation where it turned on the seat and steering wheel heating and I was unable to turn it off. This is a very wide spread issue and is an incredible safety hazard when driving. It effectively makes it not possible to control the electronics of the vehicle while driving. I urge anyone reading this who does not think this is a huge issue to try driving one of these vehicles while this is happening. I used to drive over 20K miles a year with my previous vehicle. This issue started a month after I bought this vehicle from Vroom. As such, I have driven less than 1,200 miles in 18 months. I am incredibly surprised that this has not been recalled yet. I am trying to upload a video of it but it will not let me. This is a MAJOR problem.
The electrical system per the on-dash guide shows a voltage of 13.8 V or less than the 14.2 V and when it is less than the 14.2 V the car drives choppy, braking causes the car to jolt around even after brake work. The radiator was recently replaced and new hoses were replaced and it still has not been remedied after new brakes and new serpentine belt. The dealer did not clean all remaining radiator fluid that spilled in the bottom of the car, as the radiator had not completely been malfunctioning prior to arrival at dealer. This has probably caused some corrosion due to faulty manufacturing and use of subpar components to where this would become an issue. The air hoses continuously make noise as there is intermittent whirring. The electrical components of the car which I assume are manifested via the voltage regulator cause the adaptive cruise control/ auto stop-start to become 'unavailable' intermittently throughout driving the car. There have been recalls issued for other Jeep Grand Cherokees for the very same issues that my car is experiencing and I want this to be remedied and not at my expense.
The UConnect system seems to be changing setting on heating and volume controls as well as many other features. It has caused me to be very distracted while driving. It seems to be a real problem among all of the same systems. Please help!
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the safety hazard warning light illuminated, and the vehicle was making abnormal sounds. The vehicle was taken to the dealer, and the dealer related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 7,858.
UConnect 8.4 has delaminated at the top of the screen, making it unsafe as the screen now clicks itself. Sometimes it changes the radio station or changes the time setting, or calls people randomly. The navigation system is obsolete because the screen clicks itself and reroutes destination. It is very distracting. It makes the radio and Sirius XM not usable.
Interactive touch display screen delaminating causing ghost touching leading to functional changes in regards to switching from Heat to AC, switching navigation off and changing functions sporadically leading to distraction and difficulty operating car.
The display for the radio, navigation and other components is malfunctioning. The radio switches the station without warning and goes back and forth between FM and XM on its own. The navigation screen or a message stating "Do you want to adjust your clock settings?" pops up on the screen and then disappears. It prevents me from being able to adjust any of the settings or control the radio. The most worrying issue is that if the seat warmers are on, you are unable to turn them down or off, causing the seats to become uncomfortably hot. I have not had the vehicle inspected. There was no warning message or other symptoms before these problems became evident. They first appeared 60 days ago and have progressively increased in frequency.
For the past month the radio has been changing channels continuously, the volume changes, the seat warmers and heater turn on and off. I researched this and found many others with this problem. It is a safety concern.
What component or system failed or malfunctioned, and is it available for inspection upon request" Front left blinker failed, front right headlight failed, both at the same time. How was your safety or the safety of others put at risk? Both failed and now there is no blinker or headlight to drive safely at night or in inclement weather. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the auto shop confirmed on 1/17/23. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No. The failure occurred on 1/14/23, car would not start at all. On 1/15/23 I went back to start it again and it started, tried to drive away and the car shut off on me while driving. The car then began to honk randomly, all the wipers went off, and the lights started flickering. I turned the car off completely and tried ot turn it back on and the car would not start again and also the front left blinker was now completely not working and the front left headlight is completely out. There is a warning on my car for the front left blinker but not for the front right headlight.
October 31, 2022 - Check Engine Light came on. Autozone gave me the P0456 code - Small Leak in Evap System. The check engine light went off a week later. Continued to come on/off for the next 2 months. I was able to finally get an appt on 1/9 and took it into San Diego Jeep Dealership on Camino Del Rio S. They charged $500 for diagnostic even though I had the code already and replaced the Purge Valve & Hose. On 1/14 my car engine would not start at all. On 1/15 my car engine started, I went to drive and within a block my car shut off on me and I coasted to the side of the road while it threw a bunch of different errors including electronic stability warning. I came to a stop and then all of my windshield wipers randomly started going off, my horn randomly started going off, and the lights in my car started flashing. I pressed the push start button to try to turn it all off. I then got the error meesage that my front left headlight was out, it now is, alos my left blinker now doesn't work properly. I tried to start the car again, no luck. I called a tow truck, the tow truck guy was able to get my engine to start. I explained that my car shut off and asked him to follow me for a little while. I got 2 blocks and came to an stop sign where I idled and my car engine shut off on me again. I had my car towed back to the dealership that did the work. On 1/16 they told me it would be $700 for an electrical diagnostic. I did not have any major problems or warnings before taking it to the dealership.
A D V E R T I S E M E N T S
- Townsend, DE, USA