There are a few reasons I am posting this video.

1-- because it was scary and unreal.

2-- to bring awareness and help other people having similar issues with their car and being turned away without an answer.

3-- if you have this or similar manufacturer malfunctions report it to Transport Canada or NHTSA in the USA to have them follow up with the makers and get recalls to happen before a tragedy occurs!

4-- To show that it was not our fault and unfair that our insurance is going up because of a manufacturer defect!!!

We were deemed responsible at-fault because we did not have the PARKING BRAKE on. However, how would we have known that the Jeep was doing this. How many people put the parking brake on ALL THE TIME as suggested in the manual (which is what FCA told us was reason for not covering our front end damage) . I found the Jeep without emerge brake on in their lot under THEIR CARE! So how do you explain that?

5 - We don't feel safe in the vehicle because we have seen so many similar complaints on carcomplaints.cm jeep.ca and so many other places PLUS Transport Canada has had some as well.

Car issues are not a joke especially when you don't have control. It is unfair that we are being made to feel it was our fault for not putting a brake or knowing that the car was a danger to drive.

The valve body was changed which includes the TCM (transmission computer module) that controls the START/STOP (why we couldn't turn off car even when fob left car). The car while driving would sound like it was struggling to pick up speed. Then at times would rev when at a stop and foot on brake. We got notice to put car on P and put in gear (which we could not do). When we tried to stop and park a few times it would not allow movement in the gear shift. Other times it would allow you to engage it. The panel was giving a lot of errors like to put in park and shift gear. The service engine light, the service 4x4, and the D became and i and flashing. So many other errors to remember. Bottom line....it was scary!

I was trailering my horse with my Jeep Grand Cherokee when it suddenly died. I managed to roll to a stop off the road and was in a panic about what I would do with the horse. I could change gears and the D light was blinking. The dashboard said to put it in park step on brake and change to D. I did this and it worked, and I drove off thinking this was just a fluke. Got on turnpike and lost power and rolled to a stop, now really panic set in being on a turnpike. Did the routine again and got started and immediately left the highway and made it back to my barn. Unloaded the horse, disconnected the trailer and was going to drive to my dealership and found that the car was Locked in Park. Had to call flatbed to take us to dealer. After 4 days they replaced the Valve Body and returned Jeep to me.

The service people were fine. I have lost confidence in this vehicle. I tow my horse frequently and am really scared to take it on the highway. It wold be bad enough if I got stuck, but to get stuck with a horse in a trailer is frightening. Now I will have to drive with my fingers crossed.

I don't understand what caused this Valve Body to go bad, and the service dept. said they didn't know what caused it.

On August 17, 2016 I purchased a 2017 Jeep Grand Cherokee Limited and within 24 hrs. and only 70 miles on the vehicle it broke down and needed to go back to the dealership with transmission issues. The dealer told me it was the valve body which I researched online and discovered this has been an ongoing issue with Jeep Grand Cherokees since the 2016 model. Some people posted that they had replaced theirs 4 to 5 times within the first year of having the vehicle. Chrysler notified my dealership that the parts were on back order and would not be available until 9/7/16. This made me very unhappy as well as nervous that I purchased a “lemon” and would continue to have issues with the vehicle for years to come.

I requested the dealership to give me a different vehicle being they had another one on the lot in the exact same color and with similar options to the one I originally purchased but was told that decision would need to be made by Chrysler who refused to help in any way. My dealer (Healey Chrysler/Jeep/Dodge) went the extra mile for me and found the parts needed to repair my vehicle at another dealership and sent a driver to pick it up the parts and was able to return my vehicle to me on Friday 8/26/16 (a week and a day after purchasing the vehicle), if it was not for them I would still not have my vehicle back.

I have been working with Chrysler Customer Assistance for some compensation for my aggravation and dissatisfaction with this vehicle, they have the absolute worst customer service ever! For the past week and a half I have been on the phone daily with them trying to get someone to help me and have been transferred on the phone to over a dozen different people that I was told were my “Case Managers” only to leave a voicemail message that were never returned. I spent over an hour a day trying to get some satisfaction with no results. The only thing they were willing to offer me were some free oil changes which does not give me any satisfaction or piece of mind.

I am a very dissatisfied customer and will never purchase another Chrysler product even though I am a big fan of the Jeep brand!