This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, he heard an abnormal clicking sound emanating from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Notice: T72 (Suspension). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.
The compressor for the air suspension overheats causing a clunking noise from the left driver side of the engine compartment and is the suspension to not work at all leaving you in park mode exit/enter and you get a flash code of service air suspension immediately.this is very similar to some of the problems they had with 2011 and 2012 models of Jeep Grand Cherokee they need to offer a standard conversion kit fix to fix these Jeep because the air suspension is not perfected and very dangerous
The vehicle, 2017 Jeep Grand Cherokee, was parked (not running & no occupants) under our car port. An extremely loud pop/explosion was heard and my spouse saw the Jeep rocking from side to side (no one was near it). I went to move it into our garage and the 'service air suspension system immediately' warning came on. The rear end of the vehicle is very low with the wheel wells barely above the low profile tires.
Air ride suspension suspended warning vehicle was just started. Turned off restarted then vehicle engaged 4low and again indicated suspension system suspended.
Bought my 2017 Jeep Grand Cherokee trailhawk used with 10,600 miles on it. Gas issues from the get go: When getting gas, the gas pump shuts off ever few seconds like the gas tank is full only allowing a few cents worth of gas to actually go in the vehicle. I have been to multiple gas stations and the same issue occurs at all of them, tried turning the nozzle to different angles and almost holding it all the way out of and in the tank, it does not matter though. Air suspension: After owning the Jeep for 3 months, one Monday morning when I turned it on to go to work a message popped up saying "service air suspension system immediately", mileage was at 14,990. I turned the vehicle off and one two more times before driving it, drove to work and restarted it after I parked, each time the same message came on immediately. I called the closest Jeep dealership, they said it was ok to drive and could not see the Jeep until the following Monday. Dropped the Jeep off, their system said the module was bad, they replaced it, this did not work. They contacted Chrysler, no fix has occured, multiple attempts but nothing has worked. 3.5 weeks and still counting without my Jeep. The Jeep garage said they do not know how much longer bc they do not know the solution and are waiting on Jeep engineers to tell them what to try next. Sounds like the engineers are just trying experiments to see what will work. When waiting on the module to come in the first week I asked if I could drive it until the piece came and was told it was not safe to drive. Very unpleased.
A D V E R T I S E M E N T S
- Billings, MT, USA