The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, excessive white smoke was coming from the exhaust pipes and the vehicle would not properly accelerate and experienced hesitation and stalling. The vehicle was taken to the local mechanic who diagnosed that cylinder #3 was faulty and coolant was intruding into the engine. The engine eventually failed and could no longer be started. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 84,000.

- Dracut, MA, USA

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while attempting to start the vehicle, the engine would not turn over. The contact stated that numerous attempts were made before the vehicle started. The contact stated that the check engine and Stop/Start lights were illuminated. The contact had driven the vehicle to an Auto Parts store where it was diagnosed and determined that the Exhaust Gas Recirculation (EGR) cooler needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.

- Park City, KS, USA