This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Jeep is a 2017 with 64,000 barely out of warranty. Jeep kept stalling out at stops while driving and extremely rough idle. Took it to dealership, contacted Chrysler customer service about the known issue and nothing they can do. Extremely dangerous and do not feel safe driving this product.
Visited official Jeep dealership for an oil-change on Jan 19, 2019. Dealership did not recognize a recall on this very vehicle was incomplete and did not inform me nor fix the issue.
On 10/12/18 I was getting ready to go to work however when I tried to open my car it would not open my car was parking the parking lot of where I live I called nielsen Dodge and they help me to open the car manually and silence the alarm but the car was not turning on and neither the dealer nor the people from ucconect could remotely start my Jeep, my car was towed to nielsen Dodge in rt 10 and it has been there for two weeks now and they still cannot give me an estimate as to when my car will be fixed or if it will be fixed. On 10/24/18 Chrysler sent out an engineer to look at my Jeep and I went in today for a follow up and the told they have to order a part but they do not know how will it take for the part to arrive, my case number with Chrysler is 57198050. I read online and see other people having similar issues with 2017 Jeep Grand Cherokee not turning on please help me with this matter as it is now been 2 weeks and I just need to know if or when the car will be fixed.
I am the original owner for 10 months. Several times over the last ten months, when stopped and then depressing the gas pedal fully without cruise control or launch control engaged, the throttle continues to accelerate even though my foot is removed fully from the gas pedal. It forces you to put the car in neutral and brake until the throttle becomes "unstuck" and the rpms of the engine come back down. I am mechanically inclined and have checked to see if the floor mat or something around the pedal or pedal mechanism was causing the pedal to be stuck but there are no indications of any mechanical interference. I have read from other owners who have had a similar issue with the high performance trims (srt and trackhawk) of the Grand Cherokee. Again cruise control and launch control were not activated in any way. I know there was a cruise control recall for throttle sticking but this is not being observed with the cruise control set or on. Is this perhaps a related issue ??
2017 Jeep Grand Cherokee Laredo shuts off while driving. First noticed about a month after driving it. Approx. Mileage about 5,000 on initial complaint; current mileage about 23,000. Vehicle will beep at you and dash will state "vehicle not in park". first time it occurred at night and I lost all exterior lights. Other times when engine shuts off it keeps radio and interior dash lights on. Multiple dealerships state that they cannot recreate the issue and that no codes are being stored. Chrysler hooked up a data recorder to the vehicle and stated nothing out of the ordinary showed up once it happened. Was also told that if vehicle lost all power during the incident, that the data recorder would not reflect those conditions. The company will not replace, repair, or buy back without a diagnosis. Huge safety concern for not only the passengers and driver, but also others on the road. If on a busy street it shuts off with no lights, there will be greater risk of causing an accident at speed. According to dealership reps, looked into push button controller and receiver, auto start/stop feature, key fobs, and engine fuel system. All open recalls have been performed on my Jeep. All recommended factory maintenance has been performed at the dealership. This is not the only issue recorded, but is the most serious due to life safety concerns.
- Grand Forks, ND, USA
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My car acceleration pedal would not work and the car would prompt me to go to park to restart, while I was driving it. It would quickly decelerate and was a danger to me and my family. Problem would not produce a code and could not be replicated so they returned the car back to me to be driven by my family. The cause of the problem is unknown no solution was ever given. We got rid of the vehicle due to the huge safety concern to our family. No one should have to go through this. I did a google search and this is a problem that Jeep knows about and is not fixing. They are intentionally putting people at risk for their own monitary gain.
Takata recall. Was driving with kids and wife I began coming to a stop and was going about 10 to 15 mph when the car stalled out. It shut off and the steering wheel locked up along with the break pedal was nonoe functional as well as the gas pedal and the gear shift. The car would not go back into park and left me in the middle of the road for about 4 minutes. I finally got it into park and then it wouldn't start for a few minutes. This all happened on a major highway in my area. It finally started and we took it to the dealership as it is pretty much brand new. (33K) on the vehicle. The dealership has ran test and has told me that there is a 2018 Jeep in the same place doing the same thing. We have had the car there for about a month and they say there is nothing wrong with it and now we have to come pic it up. Something is definitely wrong with the Jeep as we was in motion, coming to a stop and was not turning. I would say it's a life or death situation.
Twice while in motion, after making a turn and slowing from 35 to about 14 mph, the engine stalled. Once in Dec 2017, next in May 2018, I had to come to a complete stop in both cases in order to start the engine. Fortunately no one was behind me.
I was waiting for my wife at the train station and playing with the quatra suspension buttons to the right of the shift. I kept playing, pushing to see what lights go on. And when I saw her I placed the car in drive and it took off like a shot accelerating until I was able to hit the brake hard and threw it into netural. This has never happened before. I never touched the gas petal or accidentally touched anything else.it was so frightening.what was so frightening was the intensity of the acceleration. If anyone was in front of me they would have been killed
I was waiting for my wife at the train station and when I saw her I placed the car in drive and it took off like a shot accelerating until I was able to hit the brake hard and threw it into netural. This has never happened before. I never touched the gas petal or accidentally touched anything else.it was so frightening.what was so frightening was the intensity of the acceleration. If anyone was in front of me they would have been killed
Bought a brand new 2017 Jeep Grand Cherokee altitude 4X4. From route 1 Jeep in lawrenceville. Immediately experienced ticking from the engine, faulty computer equipment, and faulty fuel proposition. The sound was duplicated and I was told service would need my car indefinelty until the diagnosis was indentifief and a repair was determined. Also experience pre-mature stopping at fuel pumps. Meaning the pump will shut off as if the tank is filled when it's not, having to manipulate the gas pump nozzle until it allows me to fill. Also experience internitant issues with the speedo and its display. Some times the display doesn't work at all. Keep customer service has been nothing but an obstacle to getting this resolved. And every dealer we go to is "overwhelmed and understaffed" by their own admission. Literally 5 different dealerships in a 50 mile radius gave us the same feedback. I'm am beyond frustrated, hurt, and disgusted after spending 40K+ on my 1st brand new SUV. Was hopeful and wanted to purchase american, but are we really buying american when the parts and car itself are being manufactured in Mexico??
The contact owns a 2017 Jeep Grand Cherokee. While the vehicle was parked, the contact noticed a pool of green liquid underneath the vehicle. The vehicle was taken to route 1 Chrysler Dodge Jeep dealer (2700 brunswick pike, lawrence township, NJ 08648, phone number: (609) 882-1000) where it was diagnosed that the oil leak was caused by debris in the engine block. The dealer stopped the leak and contacted the manufacturer who stated that the engine needed to replaced. The manufacturer declined the replacement of the new engine. The vehicle was not repaired. The approximate failure mileage was 2,867.
WE WERE SOLD A RUSTED BRAND NEW CAR BY HUFFINES JEEP DEALERSHIP IN LEWISVILLE, TX. WE IDENTIFIED THE RUST IN THE CAR WITHIN 3 WEEKS ( AND LESS THAN 700 MILES) AND TOOK IT BACK TO THE DEALERSHIP AND THEY DENIED HELPING US OUT AND REFUSED TO REPLACE THE CAR FOR US AND THE ONLY OPTION THEY PROVIDED US WAS " WE WILL FIX THE CAR AND YOU TAKE IT BACK". WE HAVE ESCALATED THE CASE TO "FCA NORTH AMERICA" AND THEY ARE CURRENTLY INVESTIGATING THE CASE. HOWEVER WE ARE AFRAID THAT SINCE THE DEALERSHIPS HAVE A RAPO ESTABLISHED WITH THE COMPANY THEY MIGHT OVERLOOK THIS CASE AND SINCE WE ARE ONE CUSTOMER VS THE DEALERSHIP THERE ARE MORE CHANCES THAT WE MIGHT HAVE TO SUFFER AND TAKE THE CONTINUOUS THREATS FROM THE DEALERSHIP. WE WOULD LIKE TO APPROACH NHTSA TO PROVIDE US A RECOMMENDATION ON THIS AND HELP US RECEIVE JUSTICE ON THIS CASE. OUR CASE NUMBER WITH JEEP IS [XXX]. THIS IS OUR FIRST BRAND NEW VEHICLE AND WE HAVE HAD ISSUES FROM DAY ONE ON THE VEHICLE AND WITH DEALERSHIP TREATING US IN AN EXTREMELY DISRESPECTFUL WAY AND LITERALLY THREATENING US WE DONT KNOW HOW TO PROCEED IN THIS CASE. WE DID NOT REALIZE IT TILL OUR DAUGHTER DROPPED STUFF UNDER THE SEATS AND CAME OUT FEW TIMES WITH RUSTED HANDS. SHE HAS BEEN TRAVELLING AND BREATHING IN THE RUSTED CAR FOR FEW DAYS AND THIS HAS BEEN A HUGE HEALTH HAZARD FOR THE KID. WE ARE CONFUSED AT THIS POINT AND FEEL HELPLESS. DO WE JUST WAIT FOR FCA TO COME BACK TO US OR DO WE FILE A COMPLAINT IN THE LOCAL COURT AND FIGHT A CASE AGAINST THE DEALER SHIP ? PLEASE ADVISE. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- The Woodlands, TX, USA