This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My wife and kids almost got killed in this vehicle twice this week due tot The Can Bus electrical communication network stop working. It completely stopped on the highway while driving 70 mph and almost caused a multiple car accident. All the controller icons lighted up on the dash board and the car shifter and transmission stopped working. I towed it to the dealership and paid $700 for a new shifter. The next day the vehicle did the same thing. This is a dangerous situation that needs to be recalled ASAP. Someone is going to get killed driving one of these vehicles. I researched this problem and numerous reviews found on the same issue 2014-2022 all electric Can Bus operated drivetrains jeep. Please recall my 2017 Jeep before it kills my family and you will have a astronomical law suit on your hands. Mr. Tyrone Albert.
I have a 2017 Jeep GC Limited with 55K miles that had the "Service Shifter" warning light come on. Vehicle ran fine no issues. Made appt. with local Jeep Dealership and drove the Jeep in yesterday (03/29/22). Ran just fine, I just wanted the light cause diagnosed and fixed. Dealership ran a diagnostic on it and informed me it needed an updated software flash. Conducted the Flash. NOW... the vehicle is inoperable without a complete Electronic Shift Module (ESM) replacement. They could not even reverse what they did so I could drive home. What they did was IRREVERSIBLE and I would have to leave the car there until they could find a NEW ESM and install it for $900! I had to take a Uber home and have no vehicle. This is not right for a vehicle with only 55K miles that was running just fine into the Jeep dealership. This is a very common problem on JEEP Cherokees. If ESM is known defective part by JEEP and is a Safety risk since many owners have the shifter lock up while driving the vehicle and cannot shift without shutting down the vehicle several times in the middle of traffic. Please help!
Warranty ended on 2/7/22. Car has 58,300 miles. Experienced white smoke coming from the engine on 2/21/22. Took to the dealership right away and diagnosed a warped cylinder head, leaking water pump, and bad starter motor. Never saw the temperature high on the car. The white smoke was experienced after sitting overnight. Also Catalytic converter may have issues. Called Jeep customer service and could not extend -??good will-?? coverage to pay for the repairs.
Started my 2017 Jeep Grand Cherokee after a heavy snow fall the next day drove about 10 minutes and horn started going off lights exterior and interior started flashing, faults came across the screen to service every imaginable function from transmission to power steering and everything in between and truck just completely failed on the road. Waited roughly 30 minutes truck fired back up drove about 200 feet to a gas station while waiting for a tow truck. Brought to the dealership and they flashed 9 different modules. All seemed fine until another month. Remote started Jeep went to get in dash cluster screen black. Turned off and back on cluster came back but was delayed along with heck engine light. Drove back to dealership and was told they wouldn-??t be able to look at it for 3 weeks. About a week after the cluster incident I go to leave my house, make it about 30 feet out of my driveway and truck stalls again exactly like how it did the first time. At a different mechanic now for it to get diagnosed. With the history of poorly made tipms in Chrysler products this seems to be a reoccurring theme.
The vehicle had a complete shutdown while being driven. While driving on the highway, several dashboard warning lights began to appear. Within seconds afterwards, the headlights went out, along with the dashboard lights and radio. The vehicle became difficult to steer and then the vehicle lost all power, and could not be restarted. The vehicle was picked up from the dealership the day prior to this occurrence, and the PCM had just been replaced. The vehicle had been towed to the dealership just short of two weeks earlier, after it wouldn't start, having replaced the battery, and experiencing the passenger front window to randomly go down. This incident fortunately did not result in any crash or injury, however, it is only a matter of time if it isn't correctly diagnosed and fixed, as this problem results in an extremely hazardous condition.
- Hiawassee , GA, USA
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Beginning two months ago my passenger side front window began rolling down on its own and the dash board lights would continually flash on and off. When at a stop sign or red light the vehicle idles down as low as 9. The battery was checked by the dealership and I was told it did not require replacement. The tachometer drops to zero while the vehicle is in motion and on two of those occasions the vehicle just shut off. When these incidences occur, which has been regularly for the past two weeks, upon exiting the vehicle I receive several palpable electric shocks. The car is now parked because I am afraid the car will set afire. I have been told by several dealerships that they can't get me in for a week or more to check the issue. I am very concerned for my safety due to this electrical issue, especially receiving the shocks.
I was driving on highway and the stop safely your car about to turn off popped up then my lights started flashing and the whole car shut down. I couldn't steer or brake so I had to shift into neutral and hope for the best. It scared me to death. My children were in the car. I just replaced the alternator, both batteries and had the vehicle reprogrammed and 2 days later that happened.
Hello, I was driving my 2018 jeep grand Cherokee about 2 months ago when out of no where the car turned off as I came to a hill, the radio volume increased all the way and I couldn't control it, the main break locked, the wheel locked and my shifter lock, I started to roll back down the hill and I had to use my e-break. the car acted like it was turned off but it just died, the radio never turned back down until the tow company did something. i took it to jeep and they were super unhelpful, they said it was a starter, so i paid 2000 to replace the starter to no avail. Now the AC/Heat goes on by itself or just doesn't work, the radio will go all the way up and i cant control it. however jeep in Englewood Colorado said there is nothing wrong with the car.. I think there is a safety issue with the start stop /eco mode. I think once the car turns off to save gas its not turning back on and there is no safe system. i have contracted jeep multiple times to no avail, the car has died on the highway 3 times now once while i was traveling 65 mph. I have paid for 6000 worth of fixes and its still happening.
On October 02, 2021, While driving at highway speeds the engine stopped running and the tachometer went to zero RPM. I was able to shift to neutral and cruise downhill until I could safely pull to the side of the road. I was able to shift back to park. The vehicle would not restart for approximately 20 minutes. During this time the electric windows would not roll up or down, the electric tailgate would not open but the electric drivers seat would work. After about 20 minutes the car restarted as if nothing had happened. The same thing happened 3 more times on the way home that same day. The same thing had happened 3 times over an 18 month period in 2018-2019. At that time, the jeep dealer could find no problems.
One morning when I turned on my Jeep Grand Cherokee the PRNDL did not light up and the car said "Service Shifter" but the warning would go away after a few seconds. I took the car to a Jeep dealership and after 6 hours they told me the PRNDL needed to be replaced but the car was perfectly safe to drive. I waited 3 weeks for the part to arrive, and was told they'd replace the PRNDL and it would be covered by my extended warranty. I waited 5 hours at the dealership to be told once they replaced the part that the car would not move out of park. I then got a call telling me the entire shifter would need to be replaced and would not be covered under warranty. There was no actual issue with my vehicle before I dropped it off at the dealership. The car was shifting between park, drive, neutral, reverse without any issues. They also told me they would try to put the old part back on to see if it was a faulty part. They quoted me $617 for a part that before today I did not need. This is absolutely ridiculous as there are multiple forums and feeds online about Jeep Grand Cherokees having this issue. This needs to be a recall and covered by the Jeep dealership.
My Jeep is have a problem with a (start/stop) function. The lights is on in the dash and the system is not function. I take my Jeep to the dealer authority and diagnosis is replace the 2 batteries. I spend $165 for diagnostic and $495 for replace both batteries and the problem continue. The issue is when I drive and I stop my Jeep is shut off the engine when press a stop pedal. When release the pedal my Jeep is not start automatic. In the dash have a message (put the transmission Y park and start the vehicle)
While driving the entire dashboard went black. It comes back on occasionally after re-starting, but continually shuts off at random times. I can't view my speed, RPM, and gauges, or gas levels. Blinkers will work sometimes other times they won't.
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while pulling into her driveway, the vehicle was unable to be shifted into park. The contact stated she noticed the check engine light was illuminated. The contact stated that the instrument panel showed that the vehicle was in drive not in the selected gear. The contact stated she was unable to shut-off the vehicle by pressing the on/off button. The contact shifted the gear to neutral and the engine turned off. At that moment, several warning lights illuminated. The indoor light and headlights remained on for three and a half hours until the battery was drained. The contact checked the battery and noticed that the positive terminal was not connected to the battery. The vehicle was towed to jim shorkey Chrysler Dodge Jeep Ram Fiat (13230 route North huntingdon, pa 15642) to be diagnosed. The contact was informed that the main fuse needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 37,300.
Vehicle auto start and stop function warning then a voltage warning telling me vehicle was going to turn off, while I was in motion, it shut off almost immediately leaving me with no steering or brakes and the vehicle was in the middle of the driving lane. No power to seats, trunk, etc shifter is in drive but vehicle will not move or turn on.
I I was driving in my moms 2017 Jeep Grand Cherokee and in motion on a city street and I was not aware of the seat setting button on the drivers side panel door its positioned in a terrible place for people with longer legs, I had dropped a milk shake after picking it up out of the cup holder and it slipped out of my hand and between my legs rolling behind the brake, it had a lid on it so I wasn't worried about it spilling or making a mess. I just casully tried to pick it up by spresding my legs and reaching down to pick it up while keeping my eyes on the road. But, that ended up being the wrong thing to do, my knee hit the S button for the drivers 1 and 2 memory. The seat started going forward and I couldn't stop it. I had my legs spread to pick up the shake I had no time to do anything with them the next thing I knew I was pinned between the steering wheel and the car seat my lknees and legs were scrunched. I couldn't steer, I couldn't hit the brakes, I was, pinned very tight against the steering wheel. Im a big gu, it was tight, I couldn't brake because my legs were pinned as well, I was helpless., I wrecked into a car and then hitting a bridge being so close tto the steering wheel the air bags all went off all I remember was the seat going down after going all the way to front and then dropping down and staying there I was dropping down when the bags hit me. I knew that the seat controls were down on the left side of me. Tried to make it stop, so I could. Im wondering if anyone else has ever hit this button by accident and the seats started doing the same thing to thenm as it did to me. Is this is an electrical defeact or it was just a fluke? and why does the seat do that when the car is moving. I think it should be automatically turned off while moving. If the button is going to be there. Im so sorryfor the family. We all shouldn't have had to go through this.
Service shifter light came on dashboard display and the orange indicator light on the P/D/N display went out. Jeep was serviced at Jeep dealer and diagnostics diagnosed shifter bezel repair needed. Part ordered and returned for service and subsequently could not drive out of the Jeep garage! now a new shifter unit is needed. The Jeep locked itself in park. The tech brought the car out after service and when I started it, the check engine light was on. I notified the tech and then he could not get the Jeep out of park. They put it in neutral to push it back into garage. Checked cargurus and many, many complaints filed about this same issue. My 2015 Jeep had a shifter recall. Maybe still an issue Jeep"??"
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving approximately 65 mph when suddenly the instrument panel had illuminated. The vehicle's warning lights indicating that they needed to reset fuel system, the air bag deployed, the parking system needed to be reset and the horn would unintentionally sound off. The contact pulled over and placed the vehicle in park. The failure continued for an additional 3 to 4 minutes. The start button was stuck on run the contact had the vehicle towed. The contact took the vehicle to the dealer (Chrysler Dodge Jeep Ram southampton 691 county road 39A, southampton, NY 11968; (631) 283-1600) who had not diagnoisined the vehicle as of yet. The vehicle has not been repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 27,000.
The compressor for the air suspension overheats causing a clunking noise from the left driver side of the engine compartment and is the suspension to not work at all leaving you in park mode exit/enter and you get a flash code of service air suspension immediately.this is very similar to some of the problems they had with 2011 and 2012 models of Jeep Grand Cherokee they need to offer a standard conversion kit fix to fix these Jeep because the air suspension is not perfected and very dangerous
A D V E R T I S E M E N T S
- Dalzell, SC, USA