This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2017 Jeep Grand Cherokee. The contact stated that the vehicle decelerated while driving without warning. On another occasion, when the contact entered the vehicle and shifted out of park, the vehicle lunged forward. The contact also stated that sometimes, when the accelerator pedal was depressed, the "car in park" and "truck not in P go to gear" messages appeared on the instrument panel. The vehicle was driven to mac haik Chrysler (12111 katy fwy, houston, tx 77079, (832) 430-6816), but was not diagnosed or repaired. The contact returned the vehicle to the dealer. The manufacturer was not made aware of the failures. The failure mileage was 13,580.
The contact owned a 2017 Jeep Grand Cherokee. The contact stated that the vehicle decelerated while driving without warning. On another occasion, when the contact entered the vehicle and shifted out of park, the vehicle lunged forward. The contact also stated that sometimes, when the accelerator pedal was depressed, the "car in park" and "truck not in P go to gear" messages appeared on the instrument panel. The vehicle was driven to mac haik Chrysler (12111 katy fwy, houston, tx 77079, (832) 430-6816), but was not diagnosed or repaired. The contact returned the vehicle to the dealer. The manufacturer was not made aware of the failures. The failure mileage was 13,580. The VIN was unknown.
The car was in eco mode. The car was driving on a residential street and was stopped for a train crossing. When the gas pedal was used to go forward the engine raced quickly to 4500 rpms and would not slow down until manually placed in neutral for several seconds. After driving on interstate 135 and coming to a stop at an exit, the car went into eco mode, when the gas pedal was used to put the car into motion the engine raced to 6000 rpms and was trying to accelerate to an unsafe speed. The engine would not slow down. This has happened 4 times in the last 3 weeks. The dealership was notified. Attempts we were told were to diagnose this problem, but the issue has not been resolved. An update on software was done after the first two issues of the uninitiated accelerated rpms of the engine occurred. After software was updated there have been two uninitiated accelerations of the rpms. We were concerned for uncontrolled accelerations of the vehicle. The dealership has been notified of our concerns, however a resolution hasn't been done. We are concerned for safety. This has happened on august7 (twice), August 10, August 20.
The vehicle's automatic transmission has had 6 incidents where it has not shifted properly: 3 times it has been stuck in 1st gear and not automatically shifted to higher gears. Each time this happened when proceeding from a full stop when the traffic light changed into an intersection, with the gear selector in D. each time I had to quickly put the gear selector in N and back into D to remedy this. 2 times, while again stopped at a traffic light with the gear selector in D, I stepped on the accelerator when the light changed, but the vehicle just revved and did not move. I checked the gear selector and it was still in D, but would still only rev and not move. Again, as above, I put the gear selector in N and back into D. only then would the vehicle drive. Just last week, I was attempting to parallel park on the street. I put the gear selector in R to back into the empty space. No vehicles were behind mine, nor any on my left. I stepped on the accelerator, but the engine just revved, the vehicle didn't move. I tried again and again, but it just revved. I put the gear selector in D, went a little forward, then put the selector in R. this time the vehicle did move in reverse. These incidents happened over the past 2 years. The vehicle is currently in the service department at mckevitt Chrysler Jeep Dodge in berkeley, ca to diagnose and repair this recurring issue. This is the 3rd time I have brought the vehicle to this dealership for this same issue. The previous two times, they were unable to find the cause of the problem. I have found that 20 other owners of 2017 Jeep Grand Cherokee have reported similar complaints on the car repairs.com website: M.carcomplaints.com/Jeep/grand_cherokee/2017/transmission/
Jeep roll away while in park. Original driver put car in park and let the car settle on pawl. After positive stop in park, driver applied parking brake and left the vehicle taking key fob with her, and closed door. Car was still running. New driver opened the door, entered and closed door. Driver removed parking brake and attempted to move car into drive. Without key fob, this is not possible. Car reported key fob had left the vehicle, at which time the 2nd driver left the vehicle to retrieve the key. Once leaving the vehicle, the car began to roll backwards without the driver and with a someone in the passenger seat. While rolling passenger tried to move shifter into park, but handle was firmly in the park position. Car rolled approximately 300 feet before hitting a house. Police report indicates car was in park and without key fob.
- Marysville, WA, USA
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I am the original owner for 10 months. Several times over the last ten months, when stopped and then depressing the gas pedal fully without cruise control or launch control engaged, the throttle continues to accelerate even though my foot is removed fully from the gas pedal. It forces you to put the car in neutral and brake until the throttle becomes "unstuck" and the rpms of the engine come back down. I am mechanically inclined and have checked to see if the floor mat or something around the pedal or pedal mechanism was causing the pedal to be stuck but there are no indications of any mechanical interference. I have read from other owners who have had a similar issue with the high performance trims (srt and trackhawk) of the Grand Cherokee. Again cruise control and launch control were not activated in any way. I know there was a cruise control recall for throttle sticking but this is not being observed with the cruise control set or on. Is this perhaps a related issue ??
Driver was pulling into a parking spot doing approx 2 miles per hour. All of a sudden the car propelled forward, jumped the cement parking block and hit the building that the parking spot was in front of. Driver was going too slow and had foot over brake the entire time so how did the car just propel forward" 1 month or so after accident received a letter that there was a recall on the cruise control system. Took car into the Jeep dealer who said that what the Jeep did could totally have been a result of the recall???"!!!!!!!
The contact owns a 2017 Jeep Grand Cherokee. While the contact was attempting to park on an inclined driveway, the vehicle rolled backwards while engaged in drive. The vehicle was taken to the dealer (gillman Chrysler Jeep Ram Dodge, 10585 w sam houston parkway S, houston, tx 77099) where the contact was informed that all the vehicles manufactured of the same year and model were designed in that manner. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 15,000. The VIN was not available.
I bought a new 2017 Jeep Grand Cherokee in February 2017. Vehicle completely broke down at a main street intersection on April 2017 and would not move. Towed to dealership. Dealership replaced the transmission. 2 weeks later vehicle just turn off on major freeway. Again returned to dealership. June 2018 entering major highway transmission changed gears and would not accelerate. Per dealership software update fixed problem. 2 days later drove for over an hour and while stopped at intersection vehicle would not move..not accelerating. Currently vehicle back at dealership and informed transmission needs to be replaced. Per service rep transmission on back order and no eta on when vehicle transmission will be replaced. This is my primary vehicle and I am go honestly scared to drive this vehicle.
When engine start stop feature is activated the car engine shuts off when idling at stop lights, the problem occurs when you take foot off brake and the engine restarts it either lunges the car forward forcibly or the car lunges backwards as if the transmission clutch didnt properly engage to move the car forward, my car has automatic transmission. When car is off and you touch handle to open door it sometimes causes electrical shock. We noticed these issues during the first week of driving car May 2017
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that the gear shifter could not be moved out of the park position. The contact engaged the gear shifter with force into park and the vehicle jolted aggressively. As a result, the vehicle drove over a large rock that caused damage to the undercarriage. The vehicle was taken to an unknown dealer where it was diagnosed that the drive train needed to be replaced. The dealer replaced the drive train, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 12,000.
My car has stop/start system so when I put my brakes on to stop the vehicle it cuts off the engine and when I take my foot off the brake it automatically restarts the engine. Very recently when I had stopped at a traffic red light, and a traffic jam, engine shut down with braking and did not restart. I could not restart the car either, and the gear was locked on park. Could not put the car on neutral gear to move it out of main road. There were about 10 cars behind me. Very scary and dangerous situation. It finally restarted after several trials, may be 10 or 12 trials while I was waiting tor the tow truck to arrive. I was also worried that the car could not be towed without putting it in to neutral gear. This happened on four different times. I took it to a dealer service center three different times for this same problem. They first changed auxiliary battery and told me to drive the car. The very next day car started stopping again. They then changed the 2nd (main) battery. Problem remained. Then finally they found that one of the battery wires was not securely connected to the starter via a connector. They have put a new connector. It is a scary situation, and can lead to loss of life on road. If it knocks off the engine behind a traffic jam and does not start back it may lead to serious accident and even death. It is only 6 month old brand new car and I did not expect this problem. It can not be easily put in neutral gear if engine can not be started which is a major traffic hazard. This needs to be thoroughly investigated and recalled. They have provided an option to override park gear in to neutral but it is not very easy for a person to locate and find the override option. I think this problem is a major traffic safety hazard. I request you to kindly investigate this problem with Jeep Grand Cherokee. Thank you very much.
My car has 3500 mile on it. My car was stationary however it was in gear, I was at a stop light, and had taken my foot off the brake and put my foot on the gas pedal when the light changed to green. It lurched and then all of a sudden came up with a message saying "place car in park then select gear" while lights were flashing at the gear shifter at the D where it was at and on the dashboard indicator where indicating that my car was in "drive" I had to put the car in park in the middle of the road with a green light and then put it back into drive and luckily it did engage. I have read that other people have had this happen to them while moving and on the freeway, which scares me because I was about a mile from getting onto the freeway myself. The car would not let me do anything until I put it into drive, so if this had happened while going 65 miles an hour it could have been very hazardous.
While traveling in drive at various speeds, the transmission spontaneously goes into neutral, but the gear shifter remains in drive. The gear shifter has to be moved to neutral and then back into drive to re-engage the transmission. This has happened four times in the one year since I began leasing the vehicle, the first time on July 4, 2017. The vehicle had about 2,500 miles on it.
Engine caution light came on while driving on the interstate 5, called dealership for guidance I was informed that as long as the engine warning light does not blink it will be okay to drive. I scheduled an appointment for a week later. Within the week the car would not stay in reverse and later it kept on popping out of reverse. I also notice that the gear was not changing properly and seems to strain to drive. I took the vehicle in for a look at and informed the service supervisor of the reverse condition and that the "R" in the shifter kept on blinking.
Transmission downshifts too hard. Every time they fix the problem and return the Jeep back to me, it happens at a different mph. It has been around 25 mph, then at 5 mph and now currently at 30 mph. The most recent time they attempted to fix it (the 4th time) they replaced a valve body, and it made the problem worse, so they are ordering me a transmission, which they say are on back order, and do not have an eta for me. Since June 5th my vehicle has been in the shop for 12 days and counting since I called again today and they still have no clue when they can get a new transmission.
The vehicle doesn't shift gears properly when moving. It mostly happens on a regular streets in day-to-day driving I've not noticed it at higher speeds. The rpms go up really really high and yesterday when I was getting onto a smaller highway from a main highway it's slid into almost a neutral state, it didn't stall but didn't accelerate either on the turn coming off light. This is happens frequently since I got the car in February and I brought it to the dealer a few weeks ago and they said they updated some kind of software. It hasn't helped -the only way I get to engage the transmission properly is if I move stick into manual and drop it into the + then go back to automatic but that's not really an appropriate answer and I worry about my teenagers using the car. I can't stand the fuel saving on off switch because it's not responsive enough and I wonder if that's part of it, maybe this fuel limiting provision is not functioning properly and fuel isn't provided fast enough to handle the acceleration so the car just kind of runs out of gas mid task. I'm providing the receipt from a local dealer but this is not the dealer I bought the car from, they weren't helpful as I they can be.
My Jeep was on a bluff in park but running! I got out to take pictures I walked about 15 feet in front of my car! suddenly I heard a noise and my Jeep was rolling right towards me! I had to leap out of the way or it would have run me down! luckily a boulder stopped it from going over the bluff! I had to leap out of the way and suffered injuries to my wrist, back, hip, and leg! when I got up my two front tires were about 3 inches off of the ground! I got in and put it in low 4 wheel drive! it didn't come off of the rock! I tried again and put it also in snow mode and was able to get it off! I have never been so terrified in my life! being in the boundary waters ther was no cell phone service and had to think fast! I love my Jeep and have driven them for years but would hate to have this happen to anyone else! my Jeep now has a bad bumper and grill! I haven't had to make a claim to my insurance for many years! Jeep needs to fix this problem before people are killed like before! I would love a reply on what Jeep will do! it's hard to trust my car now! I went the next day with a friend and took pictures of how far the rock was moved which was over a yard! it was a very terrifying experience!
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that the gear shifter dropped from drive into neutral independently without warning. The vehicle was taken to a dealer where the diagnostic results were undetermined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 843.
A D V E R T I S E M E N T S
- Houston, TX, USA