This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the front passenger's seat headrest deployed. The contact's minor child was seated in the rear seat was struck by fragments. The contact stated that the fragments landed in the minor child's lap. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 166,455.
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that after entering the vehicle, it was discovered that front passenger's side head rest had deployed. There was no one present inside the vehicle nor was the vehicle turned on. The cause of the failure was not determined. Neither the manufacturer nor the local dealer were notified of the failure. The failure mileage was 84,000. The VIN was not available.
- Nottingham, MD, USA
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- Dayton, OH, USA