This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Lug nuts on tires have swelled up and expanded causing inability to get tire to come off with emergency lug wrench that comes with the vehicle. This poses a risk for driver if they come across a flat tire as they will be left stranded. Still have yet to find a mechanic that has been able to get my tire off.
My name is [xxx] and I recently (03/09/2018) purchased a 2016 Jeep Grand Cherokee (VIN# [xxx]). the following day my TPMS sensor lights came. I didn't think much of it, tried putting air in my tires but it didn't work. I took my car in to service the problem on 04/30/2018. After I dropped off my car I was told to wait for a phone call. When I got the call my service advisor [xxx], who was very nice and helpful told me all 4 of my sensors were missing and there's a strong possibility the previous owner also swapped out the tires as well. I purchased my Jeep with 8,000 miles, a lease return carrying a cpo stamp of approval. I was told there's nothing that can be done. I'd have to pay everything out of pocket. I didn't even get floor mats on the day of purchase I actually received them a month later. How does this happen" if my vehicle is a cpo doesn't is mean it past a multitude of tests? how is something so obvious missed" I'd appreciate some help in rectifying this problem, I spoke with the supervisor in charge of service and he never got back to me, unfortunately. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I own a 2016 Jeep Grand Cherokee summit 4X4 SUV which was manufactured and marketed by fca ua llc as being a recreational towing (I.e. behind motorhome) compliant vehicle. When towing of the subject vehicle behind my motorhome at low speeds I have experienced periods of the violent loss of control in the form of uncontrolled steering of the vehicle's front wheels which pose a significant safety risk to both the vehicle, motorhome and public safety. In such events, I have been forced to stop in traffic, inspect the vehicle and motorhome, then pull off the road to a safe location where further inspection can be undertaken. The conditions described above have occurred when the vehicle was properly prepared for towing and following the specific guidelines supplied with the vehicle in the fca vehicle operator/owner's manual pages 593-601. Fca has advised that is has insufficient evidence in the form of consumer complaints to support further investigation, engineering and issuances of a solution for such vehicle owners. Numerous other owners who own and recreationally tow the same vehicle are experiencing the stated problem which is not currently being investigated properly by fca us llc. Evidence of such can be found on-line publications and public-forums such as the family-motor-coach association (fmca) and irv2 forums. Fca us llc has previously addressed a similar problem relating to uncontrolled towing with their Jeep Cherokee model but to date, present no evidence to owners of the Grand Cherokee model of having researched and developed a fix for the unsafe condition. At present, fca us llc is telling Grand Cherokee owners to tow their vehicles on trailers (all four wheels off ground) due to the serious condition of uncontrollable steering which is unfair to those consumers who purchased such vehicles on the basis of them being flat towable compliant.
A D V E R T I S E M E N T S
- Williamstown , NJ, USA