This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The auto start/stop feature does not properly function causing the car to shut off when we're at a full stop. I have to switch gear to park then re-start the car. The hood sensor doesn't register even if it's completely closed. The warning light on the dashboard will say it's open even when it's not.
I was at a red stop light and when the light turned green I lifted my foot off the brake and onto the gas pedal and realized my 2016 Grand Cherokee would not move and had completely stalled. I checked to make sure the gear was not in neutral and read an error message on the dash that said something along the lines of 'shift the gear into park and then into desired gear.' I could not put the car into drive and had to completely shut of my vehicle and restart it to get it into drive. I was lucky that it was late at night and not many people were around although one person came speeding up behind me and had to switch lanes to not hit me, even came with a not so friendly honk. I have heard of many other people experiencing this exact same situation including while driving at high speeds on the highway and taking turns in busy traffic. This is a very dangerous scenario and I am surprised it has not yet led to a fatal accident.
Within 12 hours, vehicle radio speakers stopped working. We drove to Jeep dealership and had to schedule an appt. Now the vehicle will not start. There is no instrumentation lighting al all. This is after taking to same Jeep dealer to satisfy the 2 open recalls, received back on a Monday and not driven until Saturday. Sunday am vehicle is inoperable
The headlights flicker for a quarter second, and then work fine for a few minutes during night driving. This occurs on average of about once every 4 minutes of driving with the headlights on. According to Jeep forums online, this has been a known safety issue in Grand Cherokee. During night trips in rural areas, I am concerned that this issue could become more detrimental. There are no streetlights, and many whitetail deer and other hazards are made unavoidable without headlights, or with distraction caused by this flickering. This happens regardless of speed, turning, or electronics turned on. It is even more frustrating that replicating this issue is almost impossible during the daytime (when mechanics are working).
I was driving along and apparently my battery in my keyfob went dead. My engine stopped while I was driving and if I won't have had just bought a new battery I would have been stranded. There is no way to start the engine with key
- Vancouver, WA, USA
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When I was driving on fwy 4 the truck wipers suddenly start working and feel like the truck lost power and kind of drive hard I tried turn off wipers but panel turn on check engine light, stability control inoperable, warning light, anti slip. So I scanned with module fixd and shows code U0212 lost comm with scm. So I towed to the dealer and obviously they said they have to keep the truck overnight cause they never seen something like that. When for several years Jeep have this problem. Specifically with the (sccm). I feel they most be responsible for all my expenses.
Vehicle stalled out on while driving at 45 miles on the road brakes lock up and shift gear lock up couldnt put it in gear.couldnt be move off road call a tow truck to tow to dealer
I am a firefighter with chesterfield county fire and ems in chesterfield va. I recently worked an accident involving a newer Jeep Grand Cherokee with a push button start. The vehicle was rear ended, on the driver's side. The driver moved the shift lever in the center console to the "P" position. The "P" blinked red. The driver tried to power down the vehicle, and the display showed "vehicle not in park" and would not shut down. We had the driver hold the power button for over a minute and the vehicle remained running. I ended up pulling the ignition system relay, in the under hood fuse / relay box to get the vehicle to power down. Without being able to power off the vehicle, it caused additional hazards in an accident scene, as the vehicle had a large possibility of moving, possibly over or into other safety personal on scene. VIN not available.
While driving at approximately 30 mph, the Jeep suddenly jolted and the engine stalled. I safely pulled to the side of the road, placed the vehicle in park and tried to restart the engine. It immediately started then stalled multiple times before all lights in the Jeep turning on and a message appeared on the dashboard stating that the vehicle was not in park. I double checked and the vehicle was indeed in park. The horn sounded multiple times and the back lift-gate opened on its own. The vehicle was towed to the dealership under extended warranty and it was found that the electric power steering system had shorted and caused the vehicle to be completely disabled electrically. The system was repaired by the dealership. This could have happened in a horrible location with traffic on the interstate and caused a serious accident. The repairs were covered under extended warranty but a power steering failure should not completely shut down a vehicle while driving.
Call while being stopped changes height at stop and go lights and when being parked or started without my intervention. I took it for repair they found a faulty air compressor but Jeep instructed dealer not to fix.
The vehicle was started and would not shut off. All lights on dash came on which could have caused an accident trying to read them all. Had to disconnect fuses and battery to get engine and all lights off. Put all back together and engine will not turn over at all. It appears to not be recognizing fob even with new battery.
Car was stopped, placed in park and left running in driveway. Driver exited vehicle, manually locked with with the external button on drivers handle. Driver walked around vehicle and up to residence. Car began to move forward and driver ran back to vehicle, attempted to unlock using manual button on passenger front handle, would not unlock. Pulled out keyfob to unlock and was able to disable vehicle, but not before it ran itself in to a closed garage door. Driver noticed it slip out of park on two other occasions while in vehicle. One day later, driver was standing outside vehicle, while not running, and not near door handle and car randomly locked on it's own.
I have a brand new lease and my alternator has to be replaced. The battery is not being charged, the dome lights and headlights dim intermittently while driving or parked. The car has also stopped while driving in the middle of traffic and magically took off after a few seconds while I was making a left turn unto the freeway in the middle of a major intersection.
I was driving my vehicle and it stalled out in the middle of a road in traffic. I steered to the left turn lane because there was no shoulder available. I put the vehicle in park. The ignition (push button) was still in the "run? position. I pushed the button and the ignition wouldn't turn off. I tried pushing it multiple times and the ignition still wouldn't turn off. I also tried holding it down. Nothing I did would turn the ignition off. The display screen was flashing a lot of different error messages including ?vehicle not in park". I had to have the vehicle towed to the dealership. I have a video of the ignition not shutting off when pushing the button. Consumer stated windshield was changed out the same day this issue occurred with a Jeep brand windshield. Since the ignition would not turn off, they left it overnight and the battery died, clearing all fault codes. Therefore, they could not find any issue with it in the morning. Consumer had many electrical issues with the Jeep and Chrysler was unable to help in any way. Updated 9/4/18
While driving I heard a crunchy noise, I stopped the vehicle and had trouble to turn it back on, after a few tries the vehicle turned on. I drove about 3 miles and check engine pops out, I was on the way to a dealer to find out what is going on... my vehicle lost power, the engine turned off and the service electronic throttle control pops on and locked a transmission. Called Jeep service without diagnosis they told me bad fuel. Called road assistance to tow my vehicle. The guy wasn't able to change shift to neutral and my vehicle was dragged. This was happened on interstate 80, dangerous situation. My vehicle is only 10 months old and has a two warranties and nothing is covered Jeep service provide with three codes.P016F-00, P0087-00, P11eoc-00, the third one is not working one
Vehicle engine quits suddenly and without warning on highway. Driver was traveling approx 65 at time of incident. Unable to restart.(first incident- 6.30.17 est. Odometer 24 K miles. Second incident on 7.21.17 vehicle no start after dealer finished work. Third incident, 10.24.17 engine again quit without warning on city roadway-50 mph speeds.odometer reading at 27,800 miles towed to dealer. 10-29.17 dealer reported fuel pump had failed and spread metal throughout system. Needs new injectors, fuel pump. To date do not have back for use. More than 30 days without use of vehicle in first year of ownership. Vehicle purchased new from Jeep, chrystler, Dodge dealer in central California.
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the entire instrument panel failed to function. The vehicle was taken to the gary miller Chrysler Dodge Jeep Ram dealer located at 5746 peach St, erie, pa 16509; where it was diagnosed that the entire dashboard and the transponder needed to be replaced. The vehicle was repaired. The contact also stated that the failure recurred several other times at different occasions. The vehicle was taken to the same dealer 5 different times. The contact stated that the dealer was not certain of the failure. The contact stated that on another occasion in the parking lot, the contact started the vehicle and noticed that the entire instrument panel was blank and failed to function. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted at 877-426-5337 and was made aware of the failure. A case number: 32190224 was provided. The approximate failure mileage was 17,000.
Vehicle has bizarre software or electrical problems which result in it stalling unpredictably. There is an audible "pop" sound from the speakers and the display flashes over white and the vehicle stalls. It can be restarted but the problem recurs. My Jeep dealer did not diagnose the problem.
A D V E R T I S E M E N T S
- Fort Rucker, AL, USA